Stephanie S. Duty provides over 8 years of experience in various administrative and customer service roles. She has a Bachelor's degree in Business Administration and Management and is proficient in Microsoft Office programs. Her experience includes roles as a front office receptionist, recruiter, and administrative assistant where she has handled tasks such as phone and client reception, scheduling, record keeping, and event coordination. She has experience working in law firms, staffing agencies, small businesses, and restaurants.

1. Stephanie S. Duty– Page 1
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E xe cut iv e Adm inis t ra t iv e As s t it a nt
Profile
Administrative assistant professional offering versatile office, organizational, and interpersonal
skills. Strong planner and problem solver who readily adapts to change, works well with team
members and independently while exceeding expectations. Able to juggle multiple priorities,
understand complex information, and meet tight deadlines without compromising quality.
Education
 Bluefield State College 2001 -2003 – B.S.B.A in Business Administration and
Management -Blue Field, WV.
 Beckley Massage School -Certified Massage Therapist in the State of WV -2001.
 North Carolina Notary Public -2014, Certified Through 2019.
Key Skills
Administrative
& Office
Skills:
8 years of Front Office
Experience
Telephone Reception
Customer Service
Spreadsheets/Reports
Transcription/Research
80 wpm Typing Speed
Interdepartmental-
Coordination
Office Management
Records Management
Database Administration
Event Management
Calendaring
Excellent Communication
Recruiting/Interviewing
Effective at Establishing
Rapport
Computer
Skills:
MS Word
MS Excel
MS PowerPoint
MS Outlook
MS Access
MS Project
SalesForce.com
FileMaker Pro
Windows
Experience
McIlveen Family Law Firm– Charlotte, NC Front Office Receptionist/Lead Sales,
2/2014 to 11/2016.
Handled incoming calls, delegated calls/task to appropriate attorneys/co-workers. Responsible for
scheduling meetings for attorneys, processing payments for accounts/receivables, composed and
distributed inter-department memorandums, and handled all mail distribution for the law firm. Also,
helped develop business/meetings, cultivate clientele, and closed/retained clients for attorney fees.
Highlights:
 Promoted to Lead Sales for helping generate most revenue for Firm.
 Promoted internally twice, Employee of the month twice.
Teleperformance, US Solutions Group.–Bristol, TN Recruiter/Administrative Assistant,
1/2013 to 1/2014.
Conducted interviews,hired qualified applicants into full time entry level positions and internalpositions
for advancement. Reviewed and scheduled interviews for clients of Fed Ex, AOS, and Apple.
Managed electronic records with management system.
Highlights:
 Promoted to Recruiting.
Virginia Highlands Small Business Incubator– Bristol, TN Administrative Assistant,
11/2010 to 12/2012.
Handled incoming calls, prepared and assembled media kits for marketing departments and nonprofit
organizations.Scheduled meetings,managed events,handled account/receivables,and responsible
for all incoming/outgoing mail.
Highlights:
Internal Financial Promotion/Recognized for excellent performance.

2. Stephanie S. Duty– Page 2
At Work Personal – Bristol, TN Contracted Temporary Administrative Positions,
6/2008 to 9/2010.
Performed office administrative duties at Steel Fabrications in Abingdon, VA; Gate Corporations in Glad
Spring, VA; and Wampler’s Insurance Agency in Abingdon, VA.
Stateline Bar and Grille – Bristol, TN Bartender, 6/2007 to 12/2009.
Served clients, handled financial transactions, and helped close restaurant.
Ireson’s Pub and Grille – Bristol, TN Bartender, 12/2004 to 10/2006.
Served clients, handled financial transactions, and helped close restaurant.
Leroy’s Jewelers – Bluefield, WV Sales Associate, 8/2002 to 6/2004.
Assisted customers with questions and product knowledge, handled financial transactions for all
purchases.
Greenbrier Resort – White Sulphur Springs, WV Massage Therapist, Summer of 2001
and 2002.
Performed therapeutic massages to clientele.