This resume is for Melissa Hansen, who is seeking a position utilizing her extensive skills in insurance account management. She has over 15 years of experience in customer service and account management roles within the insurance industry. Her experience includes managing both commercial and small business insurance accounts, from new business development through policy renewals. She is proficient in various insurance industry software programs and is licensed as an active Colorado resident insurance producer.

1. 1 | M e l i s s a H a n s e n R e s u m e
7856 W. Mansfield Pkwy.  Lakewood, CO 80235  Phone: 720-320-7679  powderskigirl@gmail.com
MELISSA C. HANSEN
Objective
To obtain a position with a reputable company where I can utilize my skills and experience while growing
with the company and aspiring to achieve success within the company. I am looking for a position where I
can utilize my extensive skills in insurance account management. I hope to be part of a company where
employees are shown support in not only their professional endeavors, but their personal endeavors as well.
I believe I would be an asset to any company looking for someone with a positive, friendly attitude and
someone who is willing to work hard, be loyal and is committed to achieving success for the company and
myself.
Professional Experience
COWEST INSURANCE ASSOCIATES, LLC (HAYES & COMPANY, LLC)
– DENVER, CO
2013 TO CURRENT
CSR/Account Manager – Commercial Insurance, New Business Accounts
 General Account Manager duties; including customer service via phone, fax and/or email, taking client
applications, quoting and rating, policy care, premium financing, loss runs, BOR’s and certificates
 Understand current market trends and evaluate carrier underwriting guidelines to ensure best practice
for new policy placement
 Evaluate clients to ensure they are an appropriate fit for agency’s new business plan
 Work directly with Producer on all new business opportunities; taking them from prospect to client
 Assist Producer/Agent/Owner in developing new business opportunities and prospects
 Develop marketing material for new client prospecting
 Setup tracking for agency commissions; maintain agency production reports on a monthly basis
 Maintain hard-copy files and electronic files using AMS 360
 Written and oral communication with clients, property and casualty insurance carriers, wholesale brokers
and underwriters in the Denver area and nationally
 Requires strong ability to multi-task; set and make own deadlines, move easily between tasks and
answer both emails and phone calls within a short turnaround time
 Face to face meetings with clients and carriers at all levels; both onsite and offsite
MADISON BATES INSURANCE, INC. – DENVER, CO 2011 TO 2011
CSR/Account Manager – Commercial Insurance Small Business Accounts
 Worked on book of business to manage; over 600 small business insurance accounts followed from
quote to policy expiration. Dealt with all types of property and casualty insurance; generally on a small
scale
 General Account Manager duties; including customer service via phone, fax and/or email, assisting
Producers, taking client applications, obtaining loss runs, processing BOR’s, quoting and rating, policy
care, premium financing, certificates and policy audits
 Maintained T-files and electronic files using Applied/TAM, performed audits and quality control
 Written and oral communication with clients, property and casualty insurance carriers, brokers and
underwriters in the Denver area
 Required strong ability to multi-task; set and make own deadlines, move easily between tasks and
answer both emails and phone calls within a short turnaround time
 Face to face meetings with clients and carriers; both onsite and offsite

2. 2 | M e l i s s a H a n s e n R e s u m e
DENVER SERIES OF LOCKTON COMPANIES, LLC – DENVER, CO 2006 to 2011
CSR/Account Administrator – Real Estate Department (Commercial Insurance Department)
 Customer service representative as part of a team assigned to a book of large commercial insurance
clients; primarily real estate clients whose insurance portfolios carried premiums of $5M+ (average client
had 10,000 plus commercial real estate units worth $2B or more)
 Assisted in renewal process which included ordering loss information, preparing loss histories and
evaluations, premium summaries and analysis of prior year client data pertaining to policies.
 Prepared and filed Surplus Lines tax filings and handled foreign market policies
 Maintained extensive filing systems, insurance agency management information, and spreadsheets
containing sensitive data belonging to both customers and the company. Performed audits and quality
control. Assisted in preparation of client presentation materials; using PowerPoint, Excel and Word
 Worked with experience modifications and all types of insurance products; including foreign and excess
insurance markets
 Prepared insurance certificates, insurance binders, reconciled and issued billings, completed policy
checks and prepared client manuals. Requested policy change endorsements and verified for accuracy
 Assisted in new business process as requested
 Face to face meetings with clients and carriers; both onsite and offsite
LAKESHORE STAFFING – DENVER, CO 2005 to 2006
Administrative/Client Service Assistant – Temporary
 Temporary work for employment services agency
 CH2M Hill; HR Generalist position (11/2005 – 1/2006)
 Denver Series of Lockton Companies LLC; Account Assistant for the Commercial Insurance
Department/Real Estate Department (1/2006 – 4/2006)
CIBER, INC. – DENVER, CO 2001 to 2005
Account Coordinator – Ciber Associates, Inc.
 IT Staffing for National Accounts; client liaison and relationship manager
 Managed 50 small accounts and maintained relationships and accounts through 20 branch offices
 Inside recruiting and candidate submissions to clients
 Operations; assisted in managing quality assurance policies and procedures on both a local and national
basis
 Business development; quarterly reporting and newsletters
 Web Page Administration using Microsoft SharePoint
 Contract negotiation and management
 Sales and customer service support for IT contracts with IBM, Verizon and WorldCom accounts
 Corporate traveling trainer
Education
2004 – 2006
Regis University, School of Professional Studies – Denver, CO (Communications and General Studies)
1995 – 1996
University of Wisconsin – Stout, Menomonie, WI (Retail Merchandising and Management)
1992 – 1995
John Marshal Senior High School – Rochester, MN (Diploma, 3.0 GPA)

3. 3 | M e l i s s a H a n s e n R e s u m e
Special Skills, Licenses and Other Affiliations
 Active Colorado Resident Insurance Producer License (#373065), Property and Casualty Insurance
 Selected by Travelers Insurance as a member of the Agent Round-Table Group
 Have developed strong relationships with contacts at most major Admitted Carriers as well as Wholesale
brokerages that offer access to Non-Admitted Markets
 Experience marketing and placing all lines of Commercial Coverage, including specialty lines
 Detail oriented and able to find quick, efficient solutions to problems that may arise
 Over 15 years of experience working in Customer Service roles for various industries, working with
Senior and Executive level personnel through written and verbal communication, as well as in person
meetings
 Computer savvy; extensive experience (advanced user) with Microsoft Office Suite, Microsoft SharePoint,
Dropbox, social media platforms, multiple insurance carrier quoting systems and other web based
applications
 Extensive experience working with Agency Management systems (AMS 360, Applied/TAM, Nexsure)
 Able to adapt and learn quickly in a fast paced environment
 Excellent written and verbal communication skills, word processing skills and grammar skills
 Able to quickly develop relationships and retain clients year to year
 Dependable, loyal and dedicated employee who strives to provide the utmost in customer service to
both internal and external clients
 Able to work individually without direct supervision and able to work within a team structure
 Alumni Member – Delta Zeta International Sorority
 Benevolence Committee Member – Denver Series of Lockton Companies LLC (2007 and 2010)
REFERENCES AVAILABLE UPON REQUEST