1. Carlos G. Tamez
4822 Sierra Madre Dr.
San Antonio, TX 78233
(210) 705-2749
carlostmz76@gmail.com
Human Resources
San Antonio, TX
Dear Hiring Official,
I am contacting you regarding the open Customer Service Representative position with
your company. My extensive professional experience in the field and passionate interest in
customer service makes me an excellent candidate for this position.
As you will see from the enclosed resume, I have more than 13 years of experience in the
field of Customer Service. My resume shows that I have worked in a variety of areas to
assist customers such as credit, health, financial, and insurance. I have been rewarded for
hard work with increased responsibilities throughout my career with customer service.
These responsibilities are direct result of my expertise in customer service satisfaction, my
commitment to personal and professional excellence, my reflective listening skills, and my
excellent written and oral communication skills.
If you have questions, or would like to schedule an interview, please contact me at
(210)705-2749, or email me at carlostmz76@gmail.com I look forward to meeting you to
further discuss employment opportunities with your company.
Sincerely,
CarlosG. Tamez
Enclosure

2. Carlos G. Tamez
4822 Sierra Madre Dr.
San Antonio, TX 78233
(210) 705-2749
carlostmz76@gmail.com
Objective
Establishing a long lasting relationship with an organization that focuses on offering
outstanding services to meet customer and client needs.
Key Qualifications
 Over 13 years of experience in the customer service field
 Proficient in Microsoft office software
 Knowledge in PeopleSoft and PeopleSafe
 Enjoy working in teams or individually
 Great oral and written communication skills
 Flexible and quick to adapt in different environments
 Excellent reflective listening skills
 Self-motivated
Work Experience
Engagement Specialist, CareNet [July 2013 - February 2014]
 Provided exceptional customer service and engagement to members by ensuring
customer satisfaction and quality service in assisting them with issues/concerns
related to health care through outreach programs.
 Researched, identified, and problem solved, to verify eligibility of services to its
members
 Educated members on mail order prescription benefits
 Worked with clients to transfer prescription subscriptions to lower customer costs
 Converted members from retail to mail order prescriptions.
UMB financial credit customer service, West [December 2011- April 2013]
 Built and developed strong customer relationships through active listening, quality
service, and offering effective solutions to financial customer concerns
 Focused and identified the needs of each customer inquiry and provided enhanced
products to fit customer needs
 Conducted inbound phone inquiries from customers and bank associates
 Cross-sold quality UMB bank products to perspective clients.

3. Claims Representative, Mercury Insurance [February 2011 - August 2011]
 Worked with customers to gather facts and circumstances regarding auto and
homeowner incidents
 Used analytical and judgment skills to determine how the claim should be settled
 Adjusted collision and comprehensive auto damage claims
 Provide customers with insurance solutions
Customer Care Rep, Cvs/Caremark [October 2007 - January 2010]
 Handled high volume of complex inbound calls to meet customer inquiries
 Addressed customer inquiries and concerns via emails, faxes, or written
correspondence
 Worked collaboratively with internal and external business partners to provide
positive solutions to member concerns
 Addressed the day-to-day needs of clients and participants to resolve client-initiated
plan and participant issues
 Conducted follow-ups on requests to ensure resolution
 Tracked clients in databases to build contact history, identify trends, facilitate
relationship building, and provide management and client reporting
 Provided plan benefits override support at client request
Credit Card Representative, USAA [November 1997 - June 2004]
 Gathered information and closed on product sales of USAA products and benefits
 Identified member events to provide solutions that meet the members’ needs and
facilitate the members’ financial security
 Answered questions to customer inquiries regarding credit card statements, APR,
credit limit, and charges
 Cross marketed other departments related to bank products
Education
 James Madison High School, 1994
o High School Diploma
 St. Philips College, 1995-1997
o Earned 47 credit hours
References
 Available upon request.