1. 703 Layton St.
Florence, SC29506
843-409-9510
milliemill05@yahoo.com
MILLICENT MCMILLIAN
OBJECTIVE To obtain a position thatutilizes my work experience and a position
that has opportunities for advancement.
SKILLS & ABILITIES Highly self-motivated individual and relentlessworker with documented history of
completing projects on time. Analytical decision maker with excellentproblem solving
skills and excellentcommunication skills.I'ma strategic thinker and a great team player
with more than 10 years of experience in customer service.
EXPERIENCE MCLEOD PHYSICIANS ASSOCIATES
Nov.2010-Current
Skilled and effective Patient Account Representative with excellent oral,written and
interpersonal skills.Possessesgood ability to communicate with insurancecompanies,
patients,resolvebillingquestionsand issues.
 Strong ability in assistingpatients with insurance,bills,and completion of forms.
 Very knowledgeable in medical billing,procedures,and accountaging
spreadsheets.
 Ability to resolvebillingand insurancequestions and issues
 Above-average team workingskills
TITLEMAX
April 2008-November 2010
Skilled AssistantManagement Professional with 2 years’experience
creatingbusiness growth by buildinga productiverelationship with the
customers.
 Assistin organizing,planningand implementing strategies for
growth.
 Ensure objectives and monthly/yearly goals aremet
 Monitored and Completed loans and collection reports.

2.  Communicated with clients and evaluatetheir needs and
specifications.
BLUE CROSS BLUE SHIELD
June 2004- February 2008
Skilled Customer Service Analyst II with 5years’exceptional service,in
both call-center and claims entry.
 Excel in listeningto customer’s needs, articulatinginsurance
benefits and billingsolutionsthatprovidevalueto the
customer.
 Respond to telephone inquiries,providingquality serviceto
customers and associateinquiringaboutmedical insurance
and claims processing.
 Access electronic and paper billsand claims for reviewof
processing.
 Strive for quick complaintresolution;commended by
supervisor for the ability to resolveproblems on the firstcall
and avoid escalation of issues.
EDUCATION WILSON HIGH SCHOOL AUGUST 1999 – MAY 2003
FLORENCE-DARLINGTON TECHNICAL COLLEGE AUGUST 2003 – DECEMBER 2004
REFERENCES UPON REQUEST