This document is a resume for Rezaul Kazi detailing his objective, achievements, education, skills and professional experience. It shows that he has over 10 years of experience in banking and customer service roles at various financial institutions. His most recent role is as a Relationship Manager at Bank of America where he establishes relationships with clients to meet their financial goals. He has a Bachelor's degree in Management and experience in roles such as Personal Banker, Customer Service Representative, and Slot Attendant Supervisor.

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Rezaul Kazi
9505 Royal Lane # 1016, Dallas, TX 75243 (C) 609 -742-6059 E-mail: rezaul83@hotmail.com
Objective:
To obtain a position to utilize my knowledge and skills; and continue to grow individually and
professionally.
ACHIEVEMENTS:
Achieved the Officer Level Award at SunTrust small business program in 2014. Dean’s list at
Stockton University in fall 2010, spring 2011 & fall 2011, Restaurant Gala Scholarship 2004,
Stars awards from Sun National Bank.
LANGUAGE SKILLS: Bengali (advanced).
EDUCATION:
The Richard Stockton College of New Jersey, Pomona, NJ
Bachelor of Science, Management, May 2012, Average GPA: 3.45/4
Atlantic Cape Community College, Mays Landing, NJ
Associate, Business Administration, June 2008
PROFESSIONAL EXPERIENCE:
Bank of America, Dallas, TX
Relationship Manager, April 2015 to Present
Establish, Develop and maintain a good relationship with new and potential consumer and
business clients by delivering a thoughtful analysis to accomplish financial goals. Consult and
support clients to meet the unique life priorities like managing expenses and debt, building
wealth, buying a home or a vehicle, saving for college and planning for unexpected events.
Consistently connect clients to other lines of business, such as Financial adviser, Loan officer
and business specialist. Resolve and assume ownership of clients concerns and complains
appropriately to increase retention. Devotedly perform Customer Due Diligence to comply with
Bank Secrecy Act and Anti Money Laundering laws, as well as other banking policy and
procedures. Recognize and report unusual and suspicious activities to reduce the risk and
conform with Financial Crime Enforcement Network. Coach and observe tellers and
subordinates to identify opportunities and transition over to the platform personal to provide the
world class banking solutions. Participate daily huddle and weekly national conference call to
exchange and share ideas while recognize and appraise the top producer within the company and
its affiliates.

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SunTrust Bank, Winchester, VA
Personal Banker, March 2014-April-2015.
Assisted personal and business clients through consultative conversations to discover
opportunities to accomplish their banking needs. Cross sold consumer and business deposit and
lending products to new and existing clients while retained and expanded a long term
relationship. Analyzed clients profile to identify and deliver the best solutions. Responded,
researched and resolved clients concerns, complains and other issues promptly and efficiently.
Achieved personal production goals through expansion and acquisition new and existing
relationship. Consistently identified and reported customer’s suspicious activities to reduce risk
and comply with Bank Secrecy Act and Anti Money Laundering laws. Supported manager with
operations, auditing teller drawer and branch cash and often identifying discrepancies.
Sun National Bank, Northfield, NJ
Customer Service Representative/Teller, April 2007-August 2013
Processed financial transactions accurately and efficiently while delivered outstanding services
to personal and business clients. Established and retained a long term relationship with new and
existing clients. Consistently filled Currency Transaction Report and Suspicious Activity Report
to comply with Bank Secrecy Act and Anti Money Laundering laws to reduce risk. Intermittently
supported manager execute auditing and smoothly operate branch operations on a daily basis.
South Jersey Publishing Company, Pleasantville, NJ
Human Resources Coordinator (Internship), January 2011 to May 2011
Researched, planned, organized and presented an employee health fair for 2011. Contacted and
invited a variety of vendors to participate the fair. Created and sent invitation letters and banners
to prospective vendors while responded to their questions. Held and attended weekly meetings
with the Human Resources staff to further discuss, amend and implement the project.
Sands Casino, Atlantic City, NJ
Supervisor Slot Attendant June 2002 to November 2006
Developed and maintained a rapport with slot players and handled customer concerns not
resolved by subordinates. Countersigned hand-paid large jackpots and delivered to the winner,
escorted with security and surveillance officer. Reviewed and approved documents prepared by
slot attendants for accurately completion and complied with Currency Transaction Report
guidelines. Consistently supervised, coached, observed, monitored, evaluated and demonstrated
disciplinary actions to subordinates to assure the best customer service experience. Planned and
implemented daily schedule for 10-15 slot attendants and assigned different slot zones to ensure
fairness. Assisted manager to execute decision making process such as operating shift smoothly,
preparing daily report, hiring and training new hires and exchanging ideas to achieve goals.
Reference:
Furnished upon request