1. TRUDY HOPE
Tulsa, OK, 74145 | 918-408-0296 │ hope.trudye@gmail.com | linkedin.com/in/trudy-hope-05a0784b
SUMMARY OF QUALIFICATIONS
Multifaceted finance leader and innovator with proven record of impact relating to bank operations,
regulatory requirements, exemplary customer service and team leadership
mentoring staff in meeting and exceeding sales goals.
COMPETENCIES
Customer Service
ExceedingRevenue Goals
Commercial Banking
Cross Team Leadership
Mortgage Lending
Risk Management
Budget Development
Credit and Account Analysis
Program Management
PR OFE S S I ON AL EXP E R I E N CE
SENIOR ASSISTANT BANKING CENTER MANAGER | Bank of Oklahoma, DowntownPlazaBranch 06/2013 to
July 2016 and 96th and Delaware Branch 7/2016 to present
Play a pivotalrole in managing branch tellers, client services and Banking Center management in
absence of Branch Manager. Graduated Branch Manager Development Program September 2016.
Successfully conduct daily operations with establishment of new accounts, application initiation
and closing for consumer and commercial loans.
Ensure department programs adhere to regulatory compliance guidelines as wellas internal
controls, audits and security measures.
Develop and institute consumer business initiatives, including sales promotions, in tandem with
Bank Manager.
Oversee staff and perform related Human Resources functions such as scheduling, performance
and salary review,advancement recommendations, acting as lead formeeting and consumer
sales activities.
Promote client and account retention by establishing Center sales and referrals goals, employing
and cross training staff in high level customer service tactics, conducting serviceskill
assessment/review meetings.
SENIOR CONSUMER BANKER| Bank of Oklahoma, 61st and Yale 6/2010 to 6/2013
Exceeded PerfectBanking goals realizing optimal branch revenue through forging and maintenance of
strong client relationships.
Achieved Levels, I, II, IIIBanker Certification and completed Certified Needs Analysis Training.
Graduated Assistant Manager Development Program.
Partnered with Assistant Bank Manager in conducting audits, DOCbook, analyzing reports and
utilizing approval limits withteller transactions approval.
Effectively mentoredand trained Banking Center Tellers and Bankers.
TELLER/SENIOR TELLER 3/2009 to 6/2010
Attained 221% referral goal with 164 closed referrals.
Recognized for maintaining low Teller error margin with minimal outages garnering Teller
Excellencetitle averaging 97% in shop scores.
2. Successfully completed Teller Certification Levels, I, II, III.
Possess thorough knowledge of policy,procedures and regulatory guidelines.
Facilitated large currency transactions plus CTR’S, CDP,foreign currency,cash advances, official
checksand money order processing.
Efficiently maintained and audited logs and records.
MAIN BANK LOBBY TELLER | Farmers Bank, Greenwood, AR 12/2006 to 4/2007
Providedhigh-level customer service forcommercial and consumer clients.
Utilized Teller program in processing teller transactions.
Guided tours of institution forstudents.
Additional experience at National City Bank, ONB Bank, Farmers Bank and Bank of the Ozarks.
