1. Deatrice Y. Robertson
414 Lanoca Avenue  Laurinburg, NC 28352  910-852-5073  Email: deatriceyr@gmail.com
Summary of Qualifications
Experienced customer-focused management professional with more than 20 years combined education and experience in
consumer services, financial, administrative and retail management.
 Excellent customer service, marketing, and data entry skills
 Outstanding management and operations skills
 Exceptional communications, interpersonal; logistical and organizational skills
 Basic medical terminology, knowledge of dental insurance; HIPPA guidelines and dental terminology
 Knowledgeable in MS Office software programs; Microsoft Outlook; Internet; Dentrix software; Advantage®,
Teletrak financial database tracking software, and various office equipment.
Work Experience
Watson Family Dentistry June 2013 – September 2014
Patient Care Coordinator, Laurinburg NC
 Scheduling patient appointments
 Checking patients in and out of the office
 Entering and updating patient insurance information
 Obtaining prior approvals and eligibility for both Medicaid and private insurance
 Responsible for insurance and patient billing
 Entering accounts receivable
 Duplicating all x-rays and seating patients
 Balancing all reports and making daily deposits
Security Finance October 2012 – June 2013
Assistant Manager, Bennettsville, SC
 Solicit for new or renew customer business.
 Provide outstanding customer service.
 Receive and post loan payments to customer accounts.
 Perform collection activities on delinquent accounts through written and telephone contacts, and house visits.
 Maintain accurate cash control and record keeping.
 Assist with the training and development of new personnel.
Advance America Cash Advance June 2004 – September 2010
Branch Manager, Chesterfield, SC /(previously) Assistant Manager, Rock Hill, SC (company closed)
Customer Service Representative, Charlotte, NC & Assistant Manager, Laurinburg, NC
 Responsible for day-to-day operations of a cash advance banking center, including collections, marketing, staffing
and banking processes. Reconciled and balanced all cash transactions accurately.
 Managed and executed marketing campaigns.
 Recruited and managed top quality employees.
 Established accounts with customers seeking payday advances and installment loans.
 Performed collection activities for delinquent customers including telephone and field calls.
 Provided exceptional customer service in an efficient and effective manner.
 Completed weekly reports related to return items, write offs, check audits and potential charge offs (PCOs).
 Conducted team meetings to ensure effective management processes and overall quality in customer service, and
company policies are followed.
Education
Associates Degree, Retail Management/Merchandising/, The Art Institute of Atlanta, Atlanta, GA, 1989
References Available Upon Request