Leidy Guzman has over 6 years of experience in customer service roles, including as a personal banker at Wells Fargo and a bank teller at JP Morgan Chase. She is bilingual in English and Spanish and has strong communication skills. Guzman has a background in retail customer experience and currently aims to leverage her skills and experience in a new position.

1. Leidy Guzman Page
Leidy Guzman
Cell:646-824-5400 172 FairfieldRD
ldy_guzman@yahoo.com Wayne NJ07470
PROFILE
Self-motivated,dedicatedandreliable withover6 yearsof customerservice experience,and aimingforapositionwhere
my skillsandexperience canbe greatresources.BilingualEnglishandSpanish,proficientinMicrosoftOffice withvery
goodoral, writtenandinterpersonal communicationskills.
EXPERIENCE
Personal Banker – February 2013 to present
WellsFargoBank,Hackensack,NJ
 Buildinglongtermrelationshipwithclientsinpersonandbyphone todeepenrelationshipsandenhance financial
needs.
 WellsatWork champion. Participate onoffsiteevents byreachingoutCenterof Influencesinthe communityserved.
 Managed a diverse portfolioof clientsbyservicingandcross-sellingWellsFargoproductsandservices.
 BusinessAdvocate fordistrict,maintainedstatusbyfocusingonBusinessDriversSales.
 Developedrelationshipwithpartnerstomaximizesalesopportunitiesandachieve standards.
 Resolvedcomplex anddifficultsituationsprovidingfriendlycustomerservicealwaysensuringhighlevel of
satisfaction.
 Loan originator– S.A.F.Eregistered.
Bank Teller– January2011 to December 2012
JP Morgan Chase Bank,NewYork,NY
 Process and maintaindetailsof all cashandcheck transactions
 Assistcustomerswithanybankingprocessorrequest
 Balancescash andchecksat the endof each shift
 Bringin newcustomersandassistwithaccountopenings
 Promote andmaintainpositive relationswithall contacts,customersandpotential customers
CustomerExperience Expert/ Supervisor– August2007 to February 2011
Gap, Inc. NewYork,NY
 Assistindrivingoperational activitiesthatgenerate sales, includingsuggestingaGapCard toeverycustomer
 Handle complex customersituationsincompliance withpolicyandprocedures
 Set the exampleof greatcustomerservice byassistingcustomerandansweringanyqueries
 Facilitate trainingfornewSalesAssociates
 Maintainsstore standardsperVisual PresentationAssessmentdirectiontoenhance customershoppingexperience
Interpreter-Poll Worker– November2010 Elections
NYC Board of Elections,NewYork,NY
 Assistedvotersbytranslatingvotinginformationgivenbythe Inspectorandansweredvoterquestions
 Directedvoterstothe appropriate area/section
 AssistedInspector/Poll Clerkinmaintainingorderandas needed.

2. Leidy Guzman Page
SalesAssociate – May 2008 to December 2009
NintendoWorld,New York,NY
 Assistedinfloormoves,merchandising,displaymaintenance,andhousekeeping
 Completedfloorreplenishmentandshipmentasneededtoensure customersatisfactionanditemavailability
 Proactivelyhelpedcustomerbysolvingproblemsandansweringqueries
 Assistedingeneratingsalesthroughcustomerandemployeeengagement,andbyprovidinggreatcustomerservice
Head Cashier– February 2005 to September 2007
Met FoodMarkets, Brooklyn,NewYork
 Responsible formerchandise inventoryanddailystore records
 Helped generate andmaintainhighvolumeof salesbyworkingasa memberof the store teamtoleada positive
customerandemployeeexperience
 Assistedinfloormoves,merchandising,displaymaintenance,andhousekeeping
 Responsible forcoordinatingandschedulingstaffs’shifts,breaks,lunchesandshiftchanges
EDUCATION
City College-The CityUniversityofNewYork, New York,NY 2008 – Present
B.A.in Political Science andEducation (in progress – 92 credits completed)
Brooklyn College-The CityUniversityofNewYork,Brooklyn,NY 2007 – 2008
Intendedmajor:B.A.inPolitical Science
COMPUTER & LANGUAGE SKILLS
 MicrosoftWord, Excel,PowerPointandOutlook
 FluentSpanish
HONORS & ACTIVITIES
 CUNY AthleticConference,2006 All Star Player
 BrooklynCollege women’svolleyballteam2006 -2007
 ConeyIslandTournament2006
 VolunteerforSpecial Olympicswithdisablekids, 2004
References available upon request