1. 325C Turtle Point DR Fayetteville, NC 2834 910-813-4648
Kacy.lynn.24@ gmail.com
OBJECTIVE To apply my skills and experience in a challenging position demanding strong
customer service, problem solving, and organizational skills.
SKILLS & ABILITIES Over ten years of diversified experience involving call center, customer service,
retail and insurance (health and dental). A consistent record of developing
professional relationships in customer service work environments. Excellent ability
to effectively communicate to customers and coworkers at all levels. Strong
leadership and training ability’s.
EXPERIENCE
KinderCare
Fayetteville, NC
Discovery Pre-school Teacher April 2016- Present
Kindercare is a 5 star accredited pre-school for students, infants through 12 years of age. Each
day I am responsible for the interrogation of the Kindercare curriculum to children ages 2-4. I am
responsible for the everyday care of up to 9:1. Implement arts and crafts, water play, reading
writing and basic colors and shapes.
National Government Services
Harrisburg, Pa
Telephone Re-Opening Representative: (NGS Appeals Representative I)
National Government services is a Medicare contractor working with CMS.
Answering phone calls regarding claim adjustments. Handling 50- 70 provider
phone calls per day responsible for following numerous PHI and CMS laws on a
daily basis. Responsible for attending and completing weekly training. Responsible
for scribing for our team meetings on a rotating basis. The Telephone Reopening
unit is currently assisting the Appeals department with Connex reopenin$.
Responsible for training the staff new information.
National Government Services, via Aerotek Harrisburg, Pa
Customer Service Representative: Tier I 2012
National Government services is a Medicare contractor threw CMS. Answering
phone calls regarding claim denials, web site navigation and IVR education.
Handling 50- 70 provider phone calls per day responsible for following numerous
PHI and CMS laws on a daily basis. Responsible for attending and completing

2. weekly training and writing assents as refresher training for the Medicare program.
Have never received less than a 92% on any evaluation or assessment.
National Government Services, via Aerotek Harrisburg, Pa
Customer Service Representative: Tier I
September 2011- January 2012
National Government services is a Medicare contractor threw CMS. Answering
phone calls regarding claim denials, web site navigation and IVR education.
Handling 50- 70 provider phone calls per day responsible for following numerous
PHI and CMS laws on a daily basis. Responsible for attending and completing
weekly training and writing assents as refresher training for the Medicare program.
Have never received less than a 92% on any evaluation or assessment.
November 2011-March 2012
Written Correspondence Representative (Written G.I.)
Attended and completed written correspondence training. Assisted the Written G.I.
team with when time was available to me.
Attended and completed written correspondence training. Assisted the written GI
team when time was available to me. Responsible for answering general inquires in
regards to claims, payment questions and timely filing appeals. Responsible for
sending informative letters to providers in response to the questions submitted.
Responsible for attending and completing weekly training and writing assents as
refresher training for the Medicare program.

3. EDUCATION Harrisburg Area Community College, Harrisburg, PA
Completed three semesters.
Mechanicsburg Area Senior High School, Mechanicsburg, PA
Graduated June 2001.
COMMUNICATION: Received MAGIC training to, pass on to my other team members. Also
trained the Customer device department with a power point presentation,
"What TRU can and cannot do!"
Page 2
LEADERSHIP During my training classes,I was also responsible for day today
management, including time cards,time sheets to CMS etc.
REFERENCESREFERENCE AVALIBLE UPON REQUEST