This document discusses communication for work purposes. It outlines three learning outcomes related to creating clear materials, presenting ideas persuasively, and adopting audience awareness. It then provides an outline covering workplace communication, business letters, and memos. For each topic, it defines the concept and provides examples and guidelines. For workplace communication, it discusses purpose, audience, and tone. It also outlines broad categories of communication and ethics in workplace communication. For business letters, it defines the parts and formats. It also lists frequently written letter types. For memos, it discusses definitions and guidelines for writing them.
Local and Global Communication in Multicultural Settings TeacherRichster
This presentation discusses Communication in Multicultural set-up considering not only cultural differences, social backgrounds, biographical diverseness of every individual; but also factors that could help everyone in an intercultural communication setting.
Local and Global Communication in Multicultural Settings TeacherRichster
This presentation discusses Communication in Multicultural set-up considering not only cultural differences, social backgrounds, biographical diverseness of every individual; but also factors that could help everyone in an intercultural communication setting.
Science and technology studies, or science, technology and society studies (STS) is the study of how society, politics, and culture affect scientific research and technological innovation, and how these, in turn, affect society, politics and culture.
Science and technology studies, or science, technology and society studies (STS) is the study of how society, politics, and culture affect scientific research and technological innovation, and how these, in turn, affect society, politics and culture.
Business letters can be explored by analyzing the following topics: -
What is business writing?
Types of business letter formats.
Organization of business writing.
Common style considerations.
Writing the basic business letter
Parts of a business letter
Format and font
Revising
Best practices
Examples
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Preparation Outline # 4: Persuasive-Belief
by
Julie Smith
Specific Purpose: I want the audience to believe that the ability to communicate effectively is important to their success on the job.
Thesis Sentence: The ability to communicate effectively is important to your success on the job.
Introduction
Gain the attention of the audience, build your credibility if necessary, and get the audience ready to hear the rest of the speech.
Body
1. Almost everyone communicates at work.
a. Managers believe that oral communication ability is the most important factor in hiring decisions.
b. Workers in technical fields such as accounting need to be able to communicate the results of their work to people who are not technicians.
c. Even the most basic level of supervision requires that first line supervisors communicate with rank-and-file employees in order to get the job done.
2. People are rewarded for effective communication on the job.
a. The ability to communicate is the most important factor in promoting executives on the job.
b. When technicians are promoted into supervisory and management positions, their technical ability must be complemented by the ability to communicate.
c. There is a category of employees which is solely devoted to effective communication on the job.
d. public information officers
e. public relations officers
3. Workers need to choose which channels to use to communicate most effectively on the job.
a. Face-to-face communication is important for important projects.
b. Teleconferencing can be used when the communicators are physically located at different locations.
c. Communicating by telephone can provide for immediate contact with another person.
d. The telephone can also be used to leave messages on voice mail.
e. Email is good for providing documentation for communication.
Conclusion
Realistically speaking, almost all workers communicate on the job. Workers are rewarded for effective communication on the job; some workers are even promoted due to their ability to communicate effectively on the job. , focus the audience’s thinking on your topic, and leave them in the proper mood.
Bibliography
The Art of Public Speaking. by Stephen E. Lucas. 8th edition. New York: McGraw-Hill, 2004.
Business Communication for Managers: An Advanced Approach. by John M. Penrose, Jr., Robert W. Rasberry, and Robert J. Myers. 5th edition. Mason, OH: South-Western College Publishing (An International Thomson Publishing Company), 2004.
Communicating at Work: Principles and Practices for Business and the Professions. By Ronald B. Adler and Jeanne Marquardt Elmhorst. 8th edition. New York: McGraw-Hill, 2005.
Strategic Organizational Communication: In a Global Economy. By Charles Conrad and Marshall Scott Poole. 6th edition. Belmont, CA: Wadsworth, a Division of Thomson Learning, Inc., 2005.
Public Speaking. Michael Osborn and Suzanne Osborn. 6th edition. Houghton Mifflin, Boston, 2003.
Public Speaking: An Audience-Centered Approach. B.
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Outline AssignmentPersuasive BeliefTopicChoose a topic that is.docxjohnbbruce72945
Outline Assignment
Persuasive Belief
Topic
Choose a topic that is significant, contemporary, meaningful, and relevant to the audience. Analyze the audience, link the topic to them in a way that will gain and hold attention and interest, and agreement.
Format
This outline must be at least 3 pages long and use 12-point font.
Use appropriate coordination and subordination. Use full sentences, including subjects and verbs for the main ideas or main points and the 1st order of subordinate ideas or sub-points. Consistently use either full-sentence or list form for 2nd -order sub-points supporting the same 1st order sub-point. Usually use list form for 3rd order, 4th order, and 5th order sub-points.
Enhance the readability of the outline. Use only one idea per point, only one sentence per point, single-space each point, and double-space vertically between points. Leave a line of white space between each point at every level.
Transitions between major sections and the main points should be provided in the outline (enclosed in parentheses). Use transitions to move the audience’s attention from one section to another or from one main point to another.
Use a consistent pattern of indentation. Type main points flush with the left margin. Indent 5 spaces for 1st-order sub-points, 10 spaces for 2nd-order sub-points, 15 spaces for 3rd-order sub-points, 20 spaces for 4th-order sub-points.
Use the following system to label the points in the body:
Main Points: upper case Roman numerals [I, II, III, IV, V]
1st -order sub-points: upper case letters [A, B, C, D, E]
2nd -order sub-points: Arabic numerals [1, 2.3, 4, 5]
3rd -order sub-points: lower-case letters {a, b, c, d, e],
4th -order sub-points: Arabic numerals in parentheses [(1), (2), (3)]
Content
Specific Purpose:
Formulated into one sentence, the specific purpose identifies the precise response the speaker desires from the audience (agree). Do not use infinitive phrases, i.e., “to inform” or “to persuade.” Place the label for the specific purpose sentence flush with the left margin.
Thesis Sentence:
The thesis sentence (addressed to the audience, not the instructor) summarizes everything the speaker intends to say during the speech. Place the label for the thesis sentence flush with the left margin.
The i
ntroduction
should gain attention, orient the audience by stating the topic, offer a reason for listening, and preview the body of the speech. The introduction (which may be outlined or written word-for-word) is designed to
gain the attention of the audience;
establish the speaker's credibility; and
orient the audience to the body of the speech.
Do not say “I will tell the story of ____,” or “I will do X, Y, or Z.” Actually outline or write the story here in the Introduction, such as “Have you ever found yourself repeating mistakes you have made before?” Actually outline or write the question here.
Enclose transitions within parentheses ( ) on a line or lines separate from the rest of the outline. Tran.
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2. 2
Learning Outcomes
1. Create clear, coherent, and effective materials
2. Present ideas persuasively using appropriate language
registers, tone, facial expressions, and gestures
3. Adopt awareness of audience and context in
presenting ideas
5. Workplace communication
- is a discipline of its own that is unlike academic or
scholastic writing.
- serves specific purposes for particular individuals,
groups, organizations, or departments.
5
6. 3 things to consider in communicating in the
workplace :
1. Purpose
a) Am I writing primarily to create a record, to
request/provide information, or to persuade?
b) What am I trying to say?
6
7. 2. Audience (Searles, 2014)
a) Who will read what I have written?
b) What are their job titles and/or areas of
responsibility?
c) What do they already know about the specific
situation?
d) Why do they need this information?
e) What do I want them to do as a result of
receiving it?
f) What factors might influence their response?
7
8. Broad categories of workplace communication
a) Upward Communication
- from your position to an audience above you in the job
hierarchy
Example: a response to a letter from your manager
b) Lateral Communication
- between you and an audience within your level of hierarachy
Example: a phone call to/from a co-worker you are collaborating with
8
9. c) Downward Communication
- from your position to an audience below you in the job
hierarchy
Example: an oral reminder to a trainee
d) Outward Communication
- between you and a company that you do business with or an
audience outside your workplace
Example: a letter of inquiry addressed to a supplier regarding a
delivery to your office
9
10. 3. Tone
- it will set how your target audience will accept what
you are trying to say.
- you do not have to sound tough, demanding, or
condescending in your discourse especially in sensitive
subjects or issues
10
11. 2 kinds of approaches (searles, 2014)
11
Writer-Centered Reader-Centered
I’d be happy to assist you with
your concern.
If you have any concern, I’d be
happy to assist you.
We will send you a copy of your
request…
The copy you requested has
already been sent…
I’m happy to let you know… You will be glad to know that….
12. 12
Negative Positive
I cannot process your request for
a credit in your account unless it
has…
Your request for a credit in your
account will be processed after
it.
been investigated by the fraud
department.
has been investigated.
We are closed after 5:00 PM
daily.
You may visit us daily before
5:00 PM.
Wait for our call regarding your
concern.
Please be advised that you can
expect a call from us regarding
your concern.
Positive and Negative Contents
13. Workplace communication will fail the ethics test if it is
corrupted by any of the following tactics (Searles, 2014):
1. Suppression of information.
2. Falsification or fabrication.
3. Overstatement of understatement.
4. Selective misquoting.
5. Subjective wording.
6. Conflict of interest.
7. Withholding information.
8. Plagiarism.
13
15. “Business writing refers to memorandums, reports, proposals, e-mails,
and other forms of writing used in organizations to communicate with
internal and external audiences. Business writing is a type of
professional communication. Also known as business communication
and professional writing (Nordquist, 2017).”
“Writing business correspondence like letters and memos is a skill or
potential that must be developed and possess by a person regardless
by his work, profession, or specialization (Mosura, et al., 199).”
15
16. Parts of a business letter
1. Heading
- includes the return address and the date on the last line.
Example:
The National Teachers College
Quiapo, Manila
Telephone Number
E-mail
January 1, 2018
16
17. 2. Inside address/Recipient’s address
- contains the name to which the letter is written and
addressed
Example:
DR. VICTORIA B. MARTINEZ
Principal
St. Anthony Integrated School
Quezon City
17
18. 3. Salutation
- is the greeting part that is written in a polite and courteous
manner followed by a comma (,) or a colon (:)
Example:
Mr. (name), Madame (name):
Sir (name), Dear Madame (name):
Dear Sir (name), Dear Dr. (name):
My dear (name), Dear Rev. (name):
Mrs. (name), Miss (name):
18
19. 4. Body of the letter
- contains the main purpose of the letter, the very reason for
writing. It is very important that the body of the letter be written in a
straightforward, simple, and coherent manner.
Example:
“ The undersigned would like to request your good office to grace her an
interview with the one in-charge on the Human Resource Management in your respected
company. This is in line with the expansion that our business is going to have whether we
can consider your business as one of our partners. These all will be depending on the
result of our somehow quick survey and study with your company
The undersigned is fervently hoping for your favorable response.”
19
20. 5. Complimentary closing
- is the polite yet business-like ending of the letter. This ends
with a comma (,).
Example:
Sincerely yours, Very sincerely,
Truly yours, Very sincerely yours,
Respectfully yours, Very respectfully yours,
Much obliged, Very much obliged,
20
21. 6. Signature block
- the name of the sender is written on the first line, then his/her
position on the next line. It is expected that the sender will put his/her
signature above his/her name.
Example:
21
22. Formats of a business letter
1. Block.
positions all the parts if the letter to the left, single space, and justified.
2. Modified Block.
all parts of the letter are tabbed on the left, single space, and justified
except the heading and the closing which are tabbed in the center.
3. Semi-block
the paragraphs are indented instead of placing them all on the left.
Heading is on the center , and the date cam be placed in the right side three
spaces after the heading. The recipient’s address is on the left, and the closing
on the right
22
33. WHAT IS PUBLIC SPEAKING?
- Public speaking is a way of making your ideas
public – of sharing them with other people and of
influencing other people.
33
34. Three major differences between conversation
and public speaking (lucas, 2015):
1. Public speaking is more highly structured.
2. Public speaking requires more formal language.
3. Public speaking requires a different method of delivery.
34
35. Several ways of delivering a speech
1. A read speech or reading from a manuscript is the
word-for-word iteration of a written message.
35
36. Several ways of delivering a speech
2. The memorized speech is the recitation of a written
message that the speaker has memorized.
36
37. Several ways of delivering a speech
3. An impromptu speech is not rehearsed. This type of
speaking is a presentation of a short message without prior
preparation
37
38. Several ways of delivering a speech
4. An extemporaneous speech is the presentation of a planned
and rehearsed speech using minimal notes.
38
39. Guidelines on writing a speech (Lucas, 2015)
1. Focus on your topic.
2. Develop your topic.
3. Organize your speech.
a) Introduction
b) Body
c) Conclusion
39
40. Elements for a good delivery
1. Volume
2. Pitch
3. Rate
4. Pauses
5. Vocal variety
6. Pronunciation
7. Articulation
8. Movement
9. Gestures
10. Eye contact
40
41. 6 ways to turn nervousness from a negative force
into a positive force (lucas, 2015)
A. Acquire speaking experience
B. Prepare, prepare, prepare.
C. Think positively.
D. Use the power of visualization.
E. Know that most nervousness is not visible.
F. Do not expect perfection.
41
42. Pieces of advice (Lucas, 2015)
A. Be at your best physically and mentally.
B. As you are waiting to speak, quietly tighten and relax your leg
muscles, or squeeze your hands together and then release them.
C. Take a couple of slow, deep breaths before you start to speak.
D. Work specially hard on your introduction. Once you get through it,
you will be sailing smoothly the rest of the way.
E. Concentrate on communicating with your audience rather than on
worrying about your stage fright.
42
44. WHAT IS AN INTERVIEW?
- An interview is a two-party interaction in which at
least one party has a specific, serious purpose and that
usually involves the asking and answering questions.
44
45. Characteristics of an interview:
A. Interviews always involve two parties.
B. Interviewing is always purposeful.
C. There is focus on asking and asnwering questions.
45
46. Planning an interview (adler, 2012)
1. Define the goal.
2. Identify and analyze the other party/respondent.
3. Prepare a list of topics.
4. Choose the best interview structure.
5. Consider possible questions.
6. Arrange the setting.
46
47. Conducting an interview (adler, et al., 2012)
A. Open with a greeting and an orientation.
B. Perform several tasks during the question-and-answer phase of
the discussion.
C. Close with a satisfactory conclusion.
47
48. Guidelines for both the interviewer and
interviewee in the conduct of an interview:
A. Formally inform that you will be conducting or attending an
interview.
B. Being punctual is key in making a good impression.
C. Dress to impress.
D. Always start with a strong handshake.
E. Color your words with kindness.
F. Avoid unnecessary stories.
G. Do not lose eye contact during the interview.
H. The magic word is thank you.
48
49. as smc student,
How will communication for various purposes be
applied to:
1. SMC core values (FAITH, SERVICE, EXCELLENCE)
2. Family, friends, and to the society;
3. Course 49