Business communication -Assignment - Kerala UniversityNijaz N
1. Why do we communicate? What benefits does effective communication give you? How is the effectiveness of communication evaluated?
2. Discuss communication as a two-way process of exchange of information.
3. Discuss the important barriers in the communication process. Give practical examples of failures of communication arising from the different communication barriers.
4. Do you agree that, in its final form, communication is a manifestation of the personalities of both the sender and the receiver? Discuss.
5. How does group communication differ from mass communication? Does this difference between these two forms of communication demand greater care on the part of communicator (Sender)? Discuss.
This course is an outstanding platform for students and experts to experience the key elements of communication and to foster their career in business communication.
Business communication -Assignment - Kerala UniversityNijaz N
1. Why do we communicate? What benefits does effective communication give you? How is the effectiveness of communication evaluated?
2. Discuss communication as a two-way process of exchange of information.
3. Discuss the important barriers in the communication process. Give practical examples of failures of communication arising from the different communication barriers.
4. Do you agree that, in its final form, communication is a manifestation of the personalities of both the sender and the receiver? Discuss.
5. How does group communication differ from mass communication? Does this difference between these two forms of communication demand greater care on the part of communicator (Sender)? Discuss.
This course is an outstanding platform for students and experts to experience the key elements of communication and to foster their career in business communication.
Communication with people effectively is a skill and everyone in corporate life badly need this skill. Here in this slide you will learn what is communication? What are the type of communication? Why it is important. Importance of English language and different segment of English communication that is Reading, Writing, Listening and Speaking.
I believe after reading this full content one can understand the effective communication procedure and it will be helpful for his personal and professional life.
Business Communication is any communication used to promote a product, service, or organisation. Effective communication is an important part of business success.Effective communication is a vital tool for any business owner. Society, business and technology are all dependent on effective communication. Without effective communication there is confusion, dissatisfaction
Communication with people effectively is a skill and everyone in corporate life badly need this skill. Here in this slide you will learn what is communication? What are the type of communication? Why it is important. Importance of English language and different segment of English communication that is Reading, Writing, Listening and Speaking.
I believe after reading this full content one can understand the effective communication procedure and it will be helpful for his personal and professional life.
Business Communication is any communication used to promote a product, service, or organisation. Effective communication is an important part of business success.Effective communication is a vital tool for any business owner. Society, business and technology are all dependent on effective communication. Without effective communication there is confusion, dissatisfaction
This is the main presentations used, in a one-day seminar on Communication and Interpersonal Skills for the Executives of the MI Plant, NFCL, Nacharam, Hyderabad.
Communications:
The word “communication” is derived from the Latin word “communes” which means “commonness” or “sharing”.
Thus it means a firm feeling of commonness or sharing between the sender and receiver.
We define communication in many ways. i.e.
“It is the exchange and imparting of information to gain understanding and promote action”.
Management CommunicationManagement Communication .docxinfantsuk
Management Communication
Management Communication 11
1. Explain effective communication norms in a business setting
The idea that people need to have feedback, appreciation and information is a good basis for understanding how and why excellent business communication is important and compelling for success. In fact, not only do they need it for appreciation, they need it to continue to be effective and be successful. If we do not give feedback and communicate we will lose our influence and cut into creating successful results. Some of the basic business communication norms include responding to business needs. These needs include returning phone calls, following up on a request, listening intently, appreciative communication, and clear communications with details and directions, doing what you say you will do, remembering what is important to them, and valuing what is most important to them (Thompson, 2009).
Our communication styles and methods are being stretched to the limit by email, technology, lack of time and demands on our ability to do so much in our days.
Email – not only should you be returning emails in a timely way, but you need to set the context each and every time of why the email is important and what information it is that you want to deliver.
Cell phones – the ring tones that are available now are fun outside of the office, networking situations, client lunches, etc. Put them on vibrate or shut them off. Take and make calls when you are with people sparingly. Most people are not interested in listening to your conversations no matter how stimulating you think they might be.
Returning phone calls –Whether you think you have time to return the call or not, find out what people need, make sure you are clear on whether you can help them or not and then get back to your own work. People who return phone calls are trusted and respected. You do not need to make the calls long.
Handshake, body language and eye contact – ask a friend to shake hands with you and then ask them to give you feedback. Firm is good. Learn to look at a person when they
are speaking. A good part of our non verbal communication is our body – watch what your body is saying about you.
Business cards – get one and have them with you at ALL times. Do include an address, email and phone number. Name and what you do – a title is very good. If your company does not provide a business card, get one for yourself anyway.
2. Describe the role of interpersonal communication both as a manager and as an employee. What specific techniques have you used to overcome barriers to communication? Be sure to specify your role in the communication.
Role of Interpersonal Communication
Interpersonal communication plays a vital role in the business organization, is essence without communication one can't think of the existence of organization in real world. Followings are t ...
3. CHAPTER COVERED
Communication in the workplace.
Adaption and the selection of words.
The writing process and an introduction to
business message.
Directness in good news and neutral message.
5. Communication:
Communication is a process
Sending and receiving information among people
Humans communicates in various ways
Face-to-face, through Internet, books and newspapers etc.
Communication helps to facilitates knowledge &
Forms relationships between people
What is communication and
Business Communication?
Business communication:
Related to business organization
Sharing of information between people
Within and outside the organization
Performed for the commercial benefits
6. Importance of communication to you
and business.
Importance in Business:
The daily operation of the company
Also affect sales and profitability
A bad business communication can lead a business to diminish.
Importance to Us:
It helps to spared knowledge
Build relationship between peoples
Exchange Information
Communication makes it easier and faster to contact with people around the World
Example: An authors write books to impart knowledge to the World, and teachers share their
experience with their students.
The basic purpose of communication is to inform, educate and entertain people.
7. Main forms of communication in
the Business Organization.
Effective Communication in the Workplace
INTERNAL-OPERATIONAL
all that occur are conducting
work within business.
EXTERNAL-OPERATION
work related communication of
people outside of business.
PERSONAL-COMMUNICATION
non business related exchange of
information and feeling among people.
8. Formal and informal communication
networks of the business organization
Effective Communication in the Workplace
9. Describe factors that affect the types and amount of
communicating that a business does.
Effective Communication in the Workplace
These are some factors that influence the meaning of business communication.-----
Cultural Diversity
When people from different cultural background communicate the chance of
misunderstanding and wrong interpretation of message is higher. Large corporations
and MNC’s usually have a culturally diverse workforce
Misunderstanding of Message.
Communication in business also fails when people assign different meanings to
same word. Such misunderstanding happens when technical words or jargons are
used
Emotional Difference
Emotions and feelings of the parties involved in communication significantly affect
the meaning of communication.
Past Experiences
Experience of previous communication strongly determines the effectiveness of
further communication between the same sender and receiver
10. Effective Communication in the Workplace
Educational and Intellectual Difference
Difference in formal educational and intellectual level of sender and receiver also
influence the meaning of communication
Group Affiliations
Differences in group-affiliation also affect communication in business. If sender and
receiver belong to different formal or informal groups, communication between.
Positional Differences among the Personnel
If sender and receiver hold different positrons in the hierarchy, communication
between them may fail. Sometimes we see that for the purpose of maintaining
the formality it the organization, some people goes too far
Functional Relationship between Sender and Receiver
Functional relationship between sender and receiver significantly affects the
meaning of communication in business. If sender and receiver belong to different
functional departments or areas, the receiver may not understand the sender’s
message
Describe factors that affect the types and
amount of communicating that a business does.
11. The Contexts for Communication
The larger context.
Business-economic
Sociocultural
Historical
The relationship of the communicators.
The communicators’ particular contexts.
Organizational
Professional
Personal
Effective Communication in the Workplace
13. Business Communication
as Problem Solving
Problems are simply a gap between where you are and
where you want to be.
Problems range from the well defined to the ill defined.
Well defined problems can be solved by formulas
Most business-communication problems are ill-defined problems
requiring -analyzing a unique configuration of factors to arrive at a
somewhat unique solution.
Effective Communication in the Workplace
14. Effective Communication in the Workplace
Communication Styles……..
Passive : Communication happens when you simply give in
without expressing your feeling or rights.
Aggressive : Communication is the opposite of passive.
You communicate your feelings in a forceful manner without
regard to the rights or feelings of others.
Assertive : Communication is the most positive and
effective communication style. You stand up for your rights
but do not impinge on the rights of others.
15. The Bottom Line.
Effective Communication in the Workplace
“The goal of business communication is to
create a shared understanding of
business situations that will enable people
to work successfully together.”
17. THE ROLE OF ADAPTATION IN
SELECTING WORD
• TO COMMUNICATE CLEARLY YOU SHOULD
ADAPT TO THE READER
• ADAPTING MEANS USING THE WORDS THAT
READER CAN UNDERSTAND
18. SELECTING FAMILIAR AND SHORT
WORDS
• SELECT THOSE WORDS THAT READER CAN
UNDERSTAND
For Example: We should write “fall” instead of
“plunged”
19. USE TECHNICAL WORDS
• WRITER SHOULD USE TECHNICAL WORDS
AND ACRONYMS WITH CAUTION
• SPELL OUT AND DEFINE ACRONYMS AS
NEEDED
20. USE ACTIVE VERBS
• WRITTER SHOULD USE ACTIVE VERBS IN A
SENTENCE
• WRITTER SHOULD AVOID THE PASSIVE
FORM OF SENTENCES
For Example, We should write “I have done this”
instead of “This has done by me”.
21. USE WORDS THAT DO
NOT DISCRIMINATE
• AVOID THE DISCRIMINATORY WORDS
For Example, Using Him & His to refer both
genders and words such as Fireman, Postman
and Lady lawyer etc.
23. 1. Describe the writing process of writing
and successful writing strategies.
• Planning:
— Gathering and collecting information
— Analyzing and organizing the information
• Drafting:
— Avoid perfectionism when drafting
— Keep going—don't stop for excessive tinkering
• Revising:
— Revising for content, organization, and format
— Editing sentences and words
.
24. 2. Explain the importance of readable
formatting.
• Good formatting makes your messages inviting
• Good formatting makes your information easier
to find and follow
25. 3. Describe the development and
current usage of the business letter.
• The early civilizations (Chinese, Greek, Roman,
Egyptian) used them
• Letter formats are standardized
• Early business letters used a stilted language
26. 4. Describe the purpose and form of
memorandums.
• Hard-copy memorandums usually are processed
on special stationery
• Large organizations often include more
information
27. 5. Follow conventional procedures and
organize and write clear email messages.
• Use standardized prefatory parts
• Begin with recipient's name or a greeting
• Make the message short
• Write correctly
• Close with your name or a closing statement
28. 6. Understand the nature and business uses
of text messaging.
• It is widely used today
• It enables one to send and receive short
messages by wireless phones and personal
computers
• It is finding a place in business communication
29. 7. Understand how instant messaging works.
• Instant messaging is like a telephone
conversation, but it uses type rather than voice.
• Write your instant messages as though you were
talking to the other person.
31. 1. Properly assess the reader’s reaction
to your message
• If the reaction is negative, indirect order is your
likely choice
• If it is positive or neutral, you probably will want
directness
32. 2. Describe the general plan for direct-
order messages
• Begin with the objective
• Cover any necessary explanation
• Systematically present any remaining parts of
the objective
• End with adapted goodwill
33. 3. Write clear, well-structured routine
requests for information
• Consider numbering the questions
• And word them as questions
• End with an appropriate friendly comment
34. 4.Write direct, orderly, and friendly
answers to inquiries
• If the response contains only one answer, begin
with it
• Arrange your answers logically
• And make them stand out
• End with appropriate cordiality
35. 5. Compose adjustment grants that regain
any lost confidence
• In the opening and throughout, emphasize the
positive
• Avoid the negative—words like trouble, damage,
and broken
• End with a goodwill comment
36. 6. Write order acknowledgments that
cover problems and build goodwill
• Handle most by form messages or notes
• But in special cases use individual messages
• Include an expression of appreciation
somewhere in the message
• End with an appropriate, friendly comment
37. 7. Write claims that objectively and
courteously explain the facts
• Somewhere early in the message identify the
transaction
• You may want to suggest a remedy
• End with cordial words
38. 8. Write clear and effective operational
communications
• Organize most of them in direct order
• Write the casual ones like good conversation
• But make them clear
• Organize them logically