1. RICHARD A. FRANK
125 Prospect St Apt. 4G Stamford, CT 06901 Mobile: (203) 952-9242 rikfrank1@gmail.com
OBJECTIVE
A positionin which I can make a significant contribution to an employer through an increase in sales volume and profit
Technical Skills and Qualifications
• Symantec Ghost
• VPN / Securid
• VERITAS backup exec
• e-commerce
• Microsoft office 365
• Microsoft Window s 95, 98, me, xp
Microsoft Exchange/Outlook2014
Plan-o-gram Expert
Unix
Word 2010, Pow erPoint, Excel, Access
Window s Server 2003
Window s 7 Pro & home Edition
Window s 8.1, Window s 10, NitroPro 8,9
protocols:tcp / ip, w ins, dns, dhcp, ethernet, fast ethernet
hardware: smart phones, servers,Laptops, modems, printers, scanners, routers, hubs, patches,switches, Tablets
Current Experience
Crossmark/Promoworks Various CT Locations
3 - 2015 - present
Engagement Specialist
Engagement Lead at over 12 locations on a rotating basis
Performed over 500 product demonstrations
Used skillet, microw ave, toaster over, cofee pot in demonstrations
Consistent 100% tasks completion since employ
Mystery Shopper gave exceptionalservice reccomendation to store managment on my behalf
Crossmark/Samsung Various NY, CT Locations
10 - 2014 - 2 - 2015
Sales Representative Electronics Expert
Advanced Electronics Certification
Team Lead at over 30 locations on bimonthly cycle basis
Performed hundreds of Factory resets of Electronic devices
Top Sales #1 in the nation of certain samsung product models occurred at my locations
Consistent 100 % tasks completion rate since employ
100 % customer satisfaction with merchandising assignments performed
100% customer satisfaction with equipment troubleshoot, refresh and installation deployments
Crossmark/MarketingWerks Norw alk, CT, Fairfield, CT and Stratford CT
3 - 2014 - 8 – 2014
All - Star Brand Ambassador
4 Petco Locations
51.7% sales Increase in First w eekend at all stores
Sales exceeding 51.7% during employ
Previous Experience
Pioneer Concrete/ Touchstone Construction Stamford, CT / Nw lk, CT
Laborer
09 – 2013 - 3 – 2014
House Demolition, laborer
use of Grinder, concrete Chipper, Scraper
Stop and Shop Norw alk, CT
Clerk/Service Desk

2. 12 – 2008 - 6 - 2013
Front – End Service, Customer Service, Stock, recovery
Cashier, Use of electronic scanners, Cash Registers, Front Desk
Processed debit and credit card transactions, validated checks
Aw ard winning Clerkfor most sales during charity drive 2009, 2010, 2013
Goal Zero Bluffdale, UT
11 - 2011 – 1 - 2012
Tradeshow Subcontractor
Fulfilled 20 day Contract increased profit margin
Accomplished returned merchandise to employer presumed “lost” by Event host
Former Night Manager Dunkin Donuts Pleasantville, NY 2009 - 2010
Former licensedInsurance Agent Healthand Life New York, NY 2003 - 2008
Manpower
Computer Specialist Stamford, CT 2011 – 2012
Workedat CitationAir for Manpower Greenw ich, CT
Computer Technician
2012 - 2012
Enterprise Mail Configuration
Updates/Installations
End-User Support
Global Resources Tinton Falls, NJ
2006 - 2009
VariousSubcontractor Agreements
• Setup and install platformw orkstations, workstations imaging, technicalsupport, PC troubleshoot & repair
• Liaison betw een client and customer
Connected Peripheral devices to equipment and provided remote systemsupport
Controlled permissions granted for access
Utilized remote access to remove Trojan viruses, installsoftware, and configure software
Brunschwig& Fils White Plains, NY 2005 - 2006
Help Desk/ Technical Support Analyst
• Developed and supported Intranet and Infrastructure applications
Accountable for performance evaluations, department management, and priority resource scheduling
• Met w ith operations analysts, programmers, and managers, to coordinate resources, forecast budgets, and meet deadlines
• Performed telephone, Desktop, SystemAdministration and operations support for approximately 1200 onsite and remote users
• Utilized an access based proprietaryticket tracking systemfor logging and tracking issue resolutions
• Tested, Analyzed and rebooted HP 9000 servers
• Assisted userswith VPNtechnology and intranet traffic control
RICHARD A. FRANK
125 Prospect Street Apt. 4G Stamford, CT 06901 Mobile: (203) 952-9242 rikfrank1@gmail.com
Education and Certifications
OSHA 10 HOUR CERTIFIED – COMPLETED JULY 2013
Affiliated Member Madison Who’s Who 2011-2012
A+ Certification Certificate
Norwalk Community College –Completed Dec 2010
National Career Readiness Certificate
Silver – May 2010
Associate Degree in Computer Information Systems
Norwalk Community College – Graduated May 2002

3. Bachelor of Science in Information Technology
University of Connecticut - Graduated December 2001