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Nikel Riviezzo
201 Gillespie Dr., #9204  Franklin, TN 37067 (615)853-0618
nriviezzo1986@gmail.com  www.linkedin.com/in/NikelRiviezzo
An enthusiastic certified technician with a strong desire to gain knowledge with an IT
organization where my experience and skills will be challenged and enhanced.
P ROFES S ION AL HIGHLIGHTS
 CCNA
 Telecommunications
 Information Systems
 Cable Management
 Computer Literate
 Leadership Skills
 Customer Service
P ROFES S ION AL OVERVIE W
Customer Service Representative
Ibex Global April 2016-Present
 Give customers service over the phone
 Handle sensitive account information
 Technical support
 Billing support
 Manage customer accounts
Wire Technician
AT&T September 2013 - August 2015
 Installation of IPTV, POTS, VoIP
 Installation of modems and switches, knowledge of LANs
 Installed and maintained NID/66 block
 Ethernet cabling, knowledge of how to run CAT5e in home and commercial
accounts
 Provide end-to-end maintenance for customers
 Knowledge of Citrix
 Would upgrade customer’s equipment from legacy to newer versions to increase
performance
 Customer service a must when going to their home/place of buisness
FSS Tech I
Dish Network April 2012 - September 2013
 Installation of satellite dish for home/commercial property
 Installation of A/V equipment to customer’s specifications
 Knowledge of running coax cables, terminating unused runs, and grounding all
work
 Ability to order new equipment and keep inventory of existing equipment
 Train new hires on proper protocols, safety regulations, installation techniques,
and customer interaction
 Knowledge of how to interact with customers to calm disputes
Customer Service Associate
Men's Wearhouse October 2011 - April 2012
 Provide customer service over phone and face to face regularly
 Take customer measurements to ensure best fit of suit
 Help customer decide of specific design choices based on personal taste and event
 Assist customer in fit of suit as well as provide feedback based on customer
reactions
 Coordinate tailors to help customer suit get fitted and finished in a timely manner
 Used Oracle to input customer information for various events
P ROFES S ION AL DEVELOP MEN T
 CiscoCertifiedNetworkAssociate,New HorizonComputerLearningCenter,Dec2015
 HighSchool Diploma,CordovaHighSchool,May 2005

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Nikel Riviezzo Tech Resume

  • 1. Nikel Riviezzo 201 Gillespie Dr., #9204  Franklin, TN 37067 (615)853-0618 nriviezzo1986@gmail.com  www.linkedin.com/in/NikelRiviezzo An enthusiastic certified technician with a strong desire to gain knowledge with an IT organization where my experience and skills will be challenged and enhanced. P ROFES S ION AL HIGHLIGHTS  CCNA  Telecommunications  Information Systems  Cable Management  Computer Literate  Leadership Skills  Customer Service P ROFES S ION AL OVERVIE W Customer Service Representative Ibex Global April 2016-Present  Give customers service over the phone  Handle sensitive account information  Technical support  Billing support  Manage customer accounts Wire Technician AT&T September 2013 - August 2015  Installation of IPTV, POTS, VoIP  Installation of modems and switches, knowledge of LANs  Installed and maintained NID/66 block  Ethernet cabling, knowledge of how to run CAT5e in home and commercial accounts  Provide end-to-end maintenance for customers  Knowledge of Citrix  Would upgrade customer’s equipment from legacy to newer versions to increase performance  Customer service a must when going to their home/place of buisness FSS Tech I Dish Network April 2012 - September 2013  Installation of satellite dish for home/commercial property  Installation of A/V equipment to customer’s specifications  Knowledge of running coax cables, terminating unused runs, and grounding all work  Ability to order new equipment and keep inventory of existing equipment
  • 2.  Train new hires on proper protocols, safety regulations, installation techniques, and customer interaction  Knowledge of how to interact with customers to calm disputes Customer Service Associate Men's Wearhouse October 2011 - April 2012  Provide customer service over phone and face to face regularly  Take customer measurements to ensure best fit of suit  Help customer decide of specific design choices based on personal taste and event  Assist customer in fit of suit as well as provide feedback based on customer reactions  Coordinate tailors to help customer suit get fitted and finished in a timely manner  Used Oracle to input customer information for various events P ROFES S ION AL DEVELOP MEN T  CiscoCertifiedNetworkAssociate,New HorizonComputerLearningCenter,Dec2015  HighSchool Diploma,CordovaHighSchool,May 2005