Steven Bockman has over 10 years of experience managing a variety of telecommunications projects for companies such as Ericsson, AT&T, Verizon, and T-Mobile. He has a proven track record of meeting objectives, exceeding expectations, and increasing market share and customer satisfaction. Bockman holds a PMP certification and ITIL Foundation certificate and has managed projects with budgets up to $120 million. He is skilled in staffing, scheduling, financial reporting, and ensuring compliance with client specifications.

1. Steven Bockman PMP
Johnsburg, IL. 60051
815-900-6374 ● scbockman@yahoo.com
Project Manager
Over 10 years of project management experience on large and small projects. Worked projects with
Ericsson MSC, BSC, HLR, RBS6000, RBS3000, RBS2000 series, Alcatel Lucent 9000 series, Nokia Flexi,
Cisco VOIP and T1 over IP routers, DAS systems, tower upgrades. End customers included AT&T, Verizon, T-
Mobile, Sprint and several smaller wireless carriers.
● Ability to manage several projects at the same time..
● Focused on meeting objectives and exceeding expectations with strong emphasis on profitability, quality, safety
and schedule.
● Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts.
● Have grown market share through customer satisfaction in every market managed.
CERTIFICATIONS
PMP - June 2015
Project Management Professional credential from PMI, the Project Management Institute.
ITIL Foundation Certificate in IT Service - July 2015, from AXELOS Global Best Practice
PROFESSIONAL EXPERIENCE
Program/General Manager
Orin USA
Itasca, IL
April 2013-January 2015
• Performed staffing, scheduling and worked with up to 4 Project Managers and 120 field resources.
• Managed financial reporting, billing and collections for multiple market areas and projects.
• Coordinated compliance with client specifications.
• Over saw completion of change orders and followed through until they were billable.
• Trained Project Managers and field staff with an emphasis on safety, quality and profitability.
Field Project Manager
Parsons
Richardson, TX
June 2001-March 2013
• Performed staffing, scheduling and reporting as lead administrator for up to 145 field technicians.
• Managed financial reporting, billing and collections for as many as seven market areas with two primary clients
at any given time.
• Managed customer expectations and satisfaction, resulting in increased market share in every market
responsible for.
• Completed change orders and followed them through until they became invoices.
• Expanded scope of projects by recognizing potential improvements and additional services.
• Audited and performed quality checks on services rendered and ensured that projects were completed to the
full satisfaction of clients.
• Trained hundreds of field staff through distribution of safety and skills material, phone calls and in group
settings.
• Conducted daily conference calls regarding installations and service, safety, quality and financial issues on an
internal and external basis
Key Contributions:
• Increased market share in the state of Florida from using 2 field techs to needing over 50. Became the supplier of
choice North and South Florida for Ericsson..
• Recognized for the development of excellent business relationships, providing exemplary customer service.

2. Services Project Manager
Ericsson
Plano, TX
October 1991-June 2001
Held several different positions starting as a cell site installation tech. Positions held also include cell site integration
engineer, switch installation and testing, second level support for both cell sites and switch and services project
manager. As a SPM responsible for all cell site and switch implementation work in Illinois, Wisconsin and Hawaii.
There were up to 18 direct reports and up to 30 contract/temporary employees.
EDUCATION
MicroTrain Technologies – Chicago, IL
PMP/CAPM Project Management, ITIL Fondation, CCNA, Comp TIA security.
Community College of the Air Force—Keesler AFB, MS.
Electronics and Communications Engineering
Military Service
US Air Force
Trained in electronics and communications. Set up and maintained microwave links for voice and data
communications. Learned to troubleshoot printed circuit boards to the component level. Attained the rank of Sergeant,
E-4.