1. Engineer Javier Martínez Valera
954-367-5369 | (C )954-512-4005 / 954-2000196| jmartinez.2269@gmail.com
5312 SW 155th Av., Miramar, Florida 33027
SENIOR SERVICE DELIVERY MANAGER
PROJECT ENGINEER | CUSTOMER CARE MANAGER | SERVICES DELIVERY | PROJECT MANAGER | TELECOM, IT | SALES ENGINEER
Top performing and result oriented Service Delivery Manager with over 16 years of project management experience in the
telecommunications industry. Strong track record in project engineering, planning, outsourcing services, technical support,
services delivery, customer care management, cost analysis as well as in technical management. Customer focused with a
passion for delivering best in class telecommunication services that reduce cost while delivering on-time and accurate network
service. Reliable and motivated, exhibiting confidence with a positive work ethic, capable of working on own initiative or within
a team, to achieve quality delivery. Successful in reorganizing, streamlining and strengthening existing operations, identifying
inefficient processes and implementing reliable and cost-effective solutions to improve quality and ensure on-time delivery of
release management deliverables as well as enhance department efficiencies amidst fast-paced working environments.
Area of Expertise and Skills
Operations/ Budgeting Project Management  Service Delivery  Strategic IT Planning  Team Work  Timeline Management
Global Network Resources  Customer Service  Resource Management  Conflict Resolution  Telecommunication Services
Troubleshooting Techniques  Talent Management  Infrastructure Architecture Design/ Implementation
Configuration/ Installation  Interpersonal & Communications  English/ Spanish
GENERAL KNOWLEDGE
CISCO MPLS, GRE, VPN, BGP and IP Solutions - I Direct IP Satellite Technology - WAN net design with New bridge and ACT
switches - WAN net design with satellite connections over DAMA Sky Wan technology, for Full Mesh applications - Net
development with Cisco routers and switches - I Direct IP Satellite VSAT technology net development.
PROFESSIONAL EXPERIENCE
CAVSAT – Miami USA
SENIOR SALES ENGINEER PRESENT
A dynamic and energetic individual who is polished and professional in both appearance, personal interaction, and all
communications. As Sales Engineer uses his ability to combine technical knowledge with sales skills to act as a primary contact
for product demonstrations, client needs assessments and the development of technical specifications. This position is also
responsible for promoting the sales, testing and repair of the products, as supporting the design of custom-made solutions.
Possessing superb communication skills means that he is capable of simplifying and communicating complex concepts to a non-
technical audience. For this position is also required to build relation with technological manufactures for prices, PO orders and
new products.
 Demonstrating how a product meets a client’s needs.
 Working with existing customers to help them get the most out of the products they have bought.
 Providing sales support during virtual and onsite client meetings.
 Liaising with both current and potential clients to develop existing and new business opportunities.
 Identifying the customer's current and future requirements.
 Identifying client requirements.
 Cost analysis.
 Conveying solution benefits to both business and technical audiences.
 Demonstrating products, services and solutions to potential clients.
 Preparing and presenting potential cost benefit analysis to potential clients.
 Delivering presentations and demos to audiences.
 Conveying customer technical requirements to the Internal Engineering teams.
 Maintaining existing, long-term relationships with customers.

2. Level 3 Communications – Miami USA
SENIOR CUSTOMER CARE MANAGER 1998-2015
Accountable for involving the appropriate internal teams and the customer in case changes were needed during the
development of the project to elicit a quick solution. Efficiently identifying requirements, developing a project plan, determining
the required resources, and setting the deadline for its implementation. Constantly pro-actively working to speed up “key
orders” that might be in risk of exceeding the standard deadline or that were overdue.
 Efficaciously manage global network resources with revenue commitments and financial targets across multiple customers,
systems and processes. Efficiently resolve all issues and related problematic network activities against assigned orders.
 Accountable for best in class network provisioning, customer service in a fast-paced, multi-faceted team environment
managing multiple products/ projects at a time.
 Liable for validating orders for accuracy based on specified customer requirements and internal company product ordering
specifications and products. Efficaciously manage service delivery projects to major Carriers and international customers.
 Successfully execute data entry using operating systems, Support departments with system/task inquiries and processes,
also lead and handle customer escalations/ urgent-related matters.
SENIOR SERVICES DELIVERY MANGER, MIAMI FL 2007 – 2012
 Enthusiastic service delivery manager for the biggest carrier from Canada and customer the biggest Bank in Canada and the
Caribbean. Delivered updates of the advances on weekly calls to the customer.
 Controlled the execution of site surveys, installations and equipment configuration. Coordinated of the activities that
involved field resources, execution of the project plan.
 Effectively sustained close communications with providers, field operations, logistics and customer project management
team. Emphasis in the following of the Project Plan.
 Successfully Implemented configuration for MPLS, BGP, GRE and VPN. Confidently generated reports of site surveys,
deliveries and Project Status.
Professional Experience Continued…
Engineer Javier Martínez Valera Page, 2
SPECIAL PROJECTS COORDINATOR, VENEZUELA 2004 – 2007
 Efficiently managed contact with technology providers, provided cost analysis of the projects. Actively organized the project
teams, defining team responsibilities and detecting customer needs.
 Accomplished developed project charters, project management plan and verification of the project flow.
ARCHITECTURE COORDINATOR, VENEZUELA 2002 – 2004
 Accountability for the technical management and coordinated of 4 engineers, the attention of the top customers.
 Technological advised for the network management, presentations for commercial support also subcontracted for WAN
and LAN Networks, Management of IP Services.
 Investigated and implemented on new technologies for service improvements true the Homologation Area.
 Customers to be attended belong to the areas of Industry, Petroleum Companies, Bank and Finances and Government.
PROJECTS ENGINEER, VENEZUELA 1999 – 2002
 Successfully developed and designed of terrestrial and satellite nets, for customer services in the oil and industrial sector.
 Exceptionally controlled activation of telecommunication services domestically, inventory control and acquisition of
telecommunication equipment for services.
 Efficaciously cost analyses for telecommunication services, commercial offers. Expert in VoIP (Voice over IP) over satellite
and terrestrial links.
SERVICE DELIVERY ENGINEER, VENEZUELA 1998 – 1999
 Liable for stations' facilitated for the INH Project (Instituto Nacional de Hipódromos) Horseracing Tracks, ensured
maintained feasibility of video and data broadcasting services for bet centres.
 Antagonistically completed process coordination of installation, distribution, personal and activation of video and data
broadcast service for bet centers (Horseracing centers).
EDUCATION
BACHELOR IN ELECTRONIC ENGINEER, 1990 – 1998

3. UNIVERSIDAD NUEVA ESPARTA, Caracas, Venezuela
RELATED COURSES
PMP Certification – In progress
BSCN (Building Scalable Cisco Networks) 12/ 2000
ICND (Interconnecting Cisco Network devices) 10/ 2000
PowerVu Compression Systems EMM Passthrough 04/ 1999
WORK REFERENCES
Carolina De Brito – Mgr., CDN Services Delivery LEVEL 3 – Office: +1-305-808-5937/Mobile: +1-786-564-0059.
Kristin Glenfield – Director, Carrier Customer Support Latin American & Caribbean LEVEL 3
Office: +1-305-808-6069/Mobile: +1-954-464-6750.
Yolande Thompson – Carrier Relation Manager – Office: +1-305-808-6093/Mobile: +1305-962-9474.