1. JEFF BIRD
2851 Rolling Hills Dr. #39 Fullerton, CA. 92835
Cellular 714.470.5333
Birdbrea@aol.com
TELECOMMUNICATIONS ENGINEER
SUMMARY Professional with 13 plus years’ experience in telecommunications and information
Technology management with Nortel and Avaya phone systems. Strengths in
Organization, written and oral communication, technology, project management, critical
Thinking, troubleshooting, problem analysis and resolution, customer service, and
Personal management/training skills.
ACCOMPLISHMENTS
Acted as project manager on many installations of Nortel systems for the United
States Postal Service.
Assisted other team members with engineering and installation of PBX and networking
Systems for the United Parcels Service.
Successful installation and maintenance of Nortel system for St. Regis Hotel, San
Francisco, CA.
Continuing education and hands-on experience with new applications and technology
In the field.
PROFFESSIONAL EXPERIENCE
2013- 2014 Technician / Engineer – Disney Anaheim, CA.
 Responsible for maintaining phone switches, Troubleshooting and repairing all
problems with phones that were non operational including all other
telecommunication issues including installation and monthly maintenance of
equipment for all Disney properties.
2011 - 2013 Technician / Engineer - Nexxtworks. Palm Harbor, FL.
 Responsible for maintaining six different Prime health care hospitals in Orange
County, CA. I am allocated to take care of all telecommunication related issues.

2.  Responsibilities are to Demonstrate effective and consistent technical
support and customer service forwork on system installations from Nortel to Avaya
VOIP systems.
 To maintain working equipment on other sites for Meridian, NEC, AVST, Spectralink,
and Octel voice systems. 
 Strive to achieve my skills and my knowledge in a growing industry.
2009- 2011 Technician / Installer - Wave Communications. El Segundo, CA.
Responsibilities included equipment installation and maintenance. Engineering and
Design of server rooms. Including installation, testing, and certification of Cat 5,
Cat6. Fiber optic cable, and network equipment.
 Installation and design of main network center controlling smaller networks
Throughout the United States for Molina Medical Corporation.
 Designed, developed and implemented Data rooms that included installation and
Placement of data racks and cabling.
 Demonstrated effective and consistent technical support
2000 - 2008 Field Engineer / Senior Technician - Northern Office Works. Orange, Ca.
Field engineer for company for 8 years. Installing and maintaining Nortel equipment.
Perform hardware and software support, upgrades, and installations. Participated in
field support. Engineering and customer support. Provide superior customer service
and work quality while demonstrating attention to detail, flexibility and innovation in
resolving problems. Possess effective communication skills, and work well with others
at all levels.
 Have working knowledge and experience with various telecommunications hardware
and systems. Including: Nortel equipment, Callpilot, Telephony Manger, Succession,
Innovations voicemail, signaling servers, VOIP, BCM, HMS 400 voicemail, CS1000,
and key systems.
 Good communication skills with clients and co-workers. Professional and self
motivated. Responsive and attentive to clients requirements.
 Successfully complete installations, upgrades, and maintenance for many large scale
companies
EDUCATION
1998 A.A., Electronic Engineering - ITT Technical Institute. Anaheim, CA.

3. Study of electronic design and theory. Including programming microprocessor,
industrial applications, integrated circuits, digital electronics, transistor theory,
electronic Communications, and networking topology
SKILLS  VOIP
 Networking Technologies
 Telecommunications integration
 Fiber optics
 Troubleshooting and Problem Solving
LICENSES  Innovations Voicemail, 2007. Completed 8 hour course online. Education,
Installation, and engineering Innovations Voicemail and Hospitality systems for
various applications.
 Norstar / Callpilot, 2007. Completed online training and certification course for
Norstar / Callpilot messaging test issue number