Anthony Frost has over 5 years of experience in customer service, facilities maintenance, and information technology roles. He has strong skills in Microsoft Office, various operating systems, networking, and hardware and software troubleshooting. His resume highlights experience installing and configuring phones, mobile devices, and providing technical support through ticketing systems. He is currently working towards CompTIA A+ certification and has education and training in IT and electrical work.

1. Anthony Frost
Washington, D.C. 20019 • 202-710-9088 • Anthony.frost75@gmail.com
Skills
• Software: Microsoft Office Suite 2000, 2003, 2007, & 2010 (Outlook, Access, Excel, PowerPoint,
Word, Lync); Microsoft Windows Operating Systems 2000, Windows 7, 8, 2010 & 2013; Norton
Ghost, Windows Defender & Windows Firewall; Cisco Unified Call Manager & Cisco Unity
Connection; Jira Ticketing & Track- It 9 Ticketing; Tracmor Asset Management; Mobi Control
Manager
• Hardware: Cisco IP Phones, Polycoms (7937, 7942, and 7945); Bar Code Scanners; HP desktops
& laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer
builds and repairs; hardware installations and swaps; Android and IPhone configuration
• Networking: General networking experience (running cables, troubleshooting connections,
activating ports)
• Support: Helpdesk: escalation and documentation on ticketing system, customer service support
(email, phone, and in person)
Work Experience
LASERSHIP, INC., Vienna VA - 04/14 – 09/15
Mobile Device Technician Tier 1
• Troubleshot and installed software on Intermec mobile pcs scanners
• Prepped multiple scanners to ensure drivers are able to deliver packages
• Worked with users via phone, email, or IM
• Used an in house management system called Tracmor to receive and move assets
• Worked with Microsoft Suite daily Lync, Outlook, and Excel
• Kept track of active scanners and company cell phones using a Sprint Administrator account
• Activated cell phones for users Androids and Macs, mostly linking the company email to the phone,
swapping lines, and ensuring that lines are active
• Installed software on the devices using Mobi Control Manager Software
• Generated 10 to 15 tickets daily
• Prepped 20 to 25 scanners daily to put back into production and to ship them to warranty repair
CGI FEDERAL, INC., Fairfax, VA – 07/13-01/14
VOIP Intern
• Provided new hires with phone numbers and voicemails daily, so that end users had phone access
• Set up over 300 phones for company project to ensure end users would have access to phones
• Troubleshot over ten tickets daily using Track- It 9 ticketing system to ensure end users could carry
on their day problem free
• Operated Microsoft Outlook daily to communicate with requestors of tickets
• Used Cisco Unified Call Manager daily to provides end users with numbers or to recover end users
numbers
• Handled Cisco Unity Connection daily to give end users voicemails or recover voicemails
• Used Microsoft Excel to keep track of MAC addresses for Cisco IP phones
• Installed and programmed Cisco IP phones/ Polycoms 7937, 7942, and 7945

2. • Troubleshot Cisco IP phones and Polycoms daily
• Provided Executive support to ensure IP phones were properly configured
• Troubleshot end users issues via phone, email, or IM
HOME DEPOT, Oxon Hill, MD – 04/11-10/13
Customer Service Associate
• Provided customer assistance daily to approximately 50 to 100 customers by answering questions
about plumbing problems and giving plumbing demonstrations to help increase sales
• Stocked shelves daily with 100 to 200 plumbing products
• Performed bay maintenance throughout shift to maintain a clean environment for the customers to
shop in
QUALITY CHECK GROUP, Washington, D.C. - 08/10-01/14
Cleaning Associate
• Work as part of 4-10 person staff to prep new construction projects
• Ensured that sanding dust, paint stains, and other elements left behind by construction are removed
• Maintained the appearance of public areas of high-rise residential communities to enhance visual
appeal and to boost the morale
Education
• Year Up / Northern Virginia Community College - Information Technology Training - 2014
• Flatwoods Jobcorp - Electrical Training - 2011
Volunteer and Leadership Experience
FLATWOODS JOBCORP, Coeburn, VA - 10/10-02/11
Student Government Treasurer
• Managed funds received in campus store to ensure store made expectations
Certification
• Working towards CompTIA A+ Certification
• Home Builders Institute Electrical Wiring Pre-Apprenticeship Program
• Leadership Training and served as Treasurer for Student Government Association