Telecom OPS Engineer

1. Manolo (Manny) Rodriguez
2307 Congressional Way, Deerfield Beach, FL 33442,
Cell: (954)254-5568 Email: rodriguezmanolo@att.net
QUALIFICATIONS
Sr. Telecommunications Engineer with planning, installing, and troubleshooting wide
area network telephony equipment and services. Strong Avaya and Call Center support.
WORK EXPERIENCE
03/25/13 – 07/10/2019 Citrix Systems Inc., - Contractor w/TekSystem’s Inc.
Sr. Telecom OPS Engineer – Provide Tier 3 support to Avaya Telephony products and
services to worldwide Citrix Contact Centers and Enterprise users.
Adept by Virsae – Liaison with 3rd
party Avaya Services vendor management.
Avaya System Manager 6.3 –Administer H.323 and SIP, call routing and ACD.t
Avaya Application Enablement Services – Application Interfaces for Web Services.
Avaya Session Border Controller for Enterprise – Support of SIP Trunk functionality.
Microsoft Exchange Management Unified Messaging Voice Mail System Support.
Genesys (Formerly ININ) Contact Center Support – Used with Salesforce management.
RingCentral Inc. – Access to Admin Portal to administer Users accounts, Telephony
softphone client services for all users.
Service Now – Service Management for Request, Incidents, Problem Records and change
management.
Skype for Business – Softphone client services used throughout the company.
Sonus EMA 4.2 – Administer Secured Centralize Servers SIP routing.
Splunk Enterprise 7.2.6 – Pull Reports and Call Detail Accounting.
Proteous Call Accounting System – provide timely call accounting reports.
Tata Communications – Replaced AT&T circuits with Tata Communications SIP lines
throughout the Regions to support Voice and Fax lines.
03/24/11 – 03/22/13 Royal Caribbean Cruise Lines – Contractor w/TekPartner’s Inc.
Communications Engineer – Support Avaya Definity G3R services, CMS, Witness and
Blackberry services to Cruise Line employees. MAC’s, IP Softphone, Audix & Modular
Messaging Voice Mail and Call Center support.
03/24/08 – 03/21/11 Nations Health Inc., Sunrise FL, 33325
Telecommunications Engineer – Support for 600+ Call Center responsible for
administering, installation and support of Avaya products and services.
• Avaya S8700 Communications Manager and Media Gateway Servers
• Presence, Witness, Quality Management, and CMS Management
• Liaison with management on creating call routing campaigns for company clients
• Support and administration of the Intuity Audix Voice Mail system.

2. 10/15/07 – 03/21/08 Comphax Communications Inc., Pompano Bch, FL 33069
Telephone Technician – Customer base installation, maintenance, programming and
training of NEC Aspire S, M and I-Series telephone systems.
08/01/2007 – 08/31/2007 CIGNA Dental Health, Sunrise FL 33323
Contracted by Connexion Systems & Engineering, Sudbury MA to implement new
workstation migration for 160 users. Backup and removed old desktops and installed new
IBM laptops, PC imaging process using Ghost software, restore and test all applications.
11/2006 – 07/2007 Titan America, LLC Deerfield Beach, FL 33441
Telecommunications Technical Analyst – Field and office support of Avaya products
and services for 80 + sites of Concrete and Block manufacturing operations.
Support and troubleshooting skills in mobile wireless devices. Review billing and
invoices for accuracy and payment. Avaya S8700, G3, IP400 Office PBX systems and
Avaya Audix Voice Mail for MAC day to day operations. Project management for new
office startups. Liaison with vendors and carriers ordering products and services.
09/2005 – 09/2006 Technisource Inc., Frisco, TX 75034 (972)304-2727
Senior Technician - Independent Contractor installing Cisco VoIP equipment to Bank
of America locations throughout South Florida.
• Cisco 3745 Routers and Cisco 3550 Switches.
• Cisco Wireless Access Points and Wireless Telephones.
• Cabling, T1 and PRI circuit troubleshooting.
10/2004 – 12/2004 Teksystems Inc., Ft. Lauderdale, FL 33309 (954)267-1500
Telecom Engineer - Contractor for technical and administration support for a Call
Center with Avaya Definity G3si, S8700, Audix Voice Mail, CMS, and VoIP Phones.
Policy Studies Inc., 580 NW University Dr., St. Lucie West, FL 34986 (772)785-7519
03/1993 – 09/2004 DHL Worldwide Express, Plantation, FL 33324
Telecommunications Engineer - Support and administrate telecommunication services
for a six building corporate office and fourteen Caribbean Island locations.
Administrator to the Avaya Definity G3, S8700, S8300, NEC PBX, Audix and Octel 350
Voice Mail Systems. Support Cisco Routers, Xyplex Route Runners and Terminal
Servers and HP Switches over VSAT and T1 circuits to the Caribbean Island locations.
Support Nextel cellular services and billing. Liaison with Telecom vendor services for
invoicing and circuit installations.

3. EDUCATION
Certifications in the following courses:
Avaya System Manager, FL 10/2014
Cisco VoIP, FL 01/2006
Cisco IP Telephony, FL 01/2006
Cisco CallManager Capabilities and Configuration, FL 01/2006
Implementing Cisco Quality of Service, FL 02/2006
Avaya Octel 250/350 Arial Voice Mail System, FL 09/2003
Avaya Definity Basic Administration, FL 09/2001
Computer Technology at Control Data Technical Institute, NY 12/1980
Royal Caribbean Cruise Lines
14700 Caribbean Way
Miramar, FL 33027
Martha Medina
mmedina1@rccl.com
(954)517-4231
Mgr. IT Operations
Contracted By:
TekPartners Inc.,
5810 Coral Ridge Drive
Coral Springs, FL 33076
(954)656-8608
Cecilia Mendieta - Account Manager
Nations Health Inc.,
13650 NW 8th Street
Sunrise, FL 33325
(954)903-5000
Lisa Wilkinson – Mgr. Telecom
Comphax Communications Inc.,
1373 SW 12th
Avenue
Pompano Bch, FL 33069
(954)942-3700
Jim Schwartz
CIGNA Dental Health Sunrise FL 33323
Contracted By:
Connexion Systems & Engineering,

4. 490 Boston Post Road
Sudbury, MA 01776
(978)579-0030
Titan America Inc.,
455 Fairway Drive
Deerfield Beach, FL 33441
(954)596-08074
Nancy Strong – Mgr. Telecoms
Technisource Inc.,
3011 Internet Blvd.,
Frisco, TX 75034
(972)304-2727