1. DanielRiveraSantiago
Objective
Seeking a challenging position in Information Technology where I can continue to grow with-
in the company demonstrating my leadership skills and knowledge in the field.
Overview Highly motivated, creative and versatile with 2 yearsof experience in Information Technology
and 16 yearsin hospitality. Highly effective under pressure, adeptin handling matters quickly
and efficiently. Able to listen effectively to dissatisfied customers. Excellent communication
skills.
Skills  Able to handle multiple projects simultaneously.
 Good verbal and written communications skills.
 Speak, write and read English and Spanish.
 ADPTimesaver
 Make Category 5/Cat5E Ethernet cables
 Certified on Hilton OnQ Property Management System
 Eco-Lab chemical training annual basis.
 Awarded Supervisor ofthe 1st Quarter2009, 2006. Nominated Supervisor of the Month
January 2009,2008, and 2007
Experience
4/15–5/15 Information Technology Internship
IT Department at Hilton El San Juan Resort & Casino Isla Verde, PR
ITTechnical supportassistant
 Troubleshooting all electronic equipment throughout the hotel.
 Set up micros F&B workstations for different activities throughout the hotel.
 Install networking cable from a drop to where it wasneeded.
 Eliminated 3 workstations for human resourcesand setup one single one.
 Daily backups of all hotel serverswere done.
 Verify down access point wasalso part of my duties to make sure guest had
access to wifi.
 Old I.T. storeroom wascleaned out and organized. Organize data cables and
power cablesin I.T. office.
 Supervised mapping of patch panelsand switches and serversfor Contract
Company. Company isin processof changing switches from wall to racks.
 Tested new equipment and old and followed up with Hilton customer support for
repairing damaged equipment.
 Tested new wifi portable hotspot for VIP’s at the hotel.
 Set up workstation in storeroom area and run new cable from old drop to new
location.
 In charge of project of programming telephonesin rooms so that guests only have
to pressone button for 911 and verify that room service and concierge buttons
were working. Corrected extension number that was written on telephone inserts in
the rooms. Verify that all cables in the rooms where accesspoints are organized
(939)216-9439
daniel.rivera.stgo@gmail.com
Mar de Isla Verde
Apt. 4N
Carolina, PR

2. and out of sight so that guests do not unplug access points.
 Make tickets with Hilton customer support for computers that are not working.
 Verified slow computers and defragment them. Troubleshootcablesusing a cable
certifier.
 Prepared inventory ofcurrentand terminated employeeswith computer credentials
for upcoming audit.
 Put into practice my knowledge of making cat5e cables, doing pings, Linux, and
trace route
8/03- Present El San Juan Resort& Casino, A Hilton Hotel Isla Verde, PR
HousekeepingSupervisor
 Monitor workperformance and assurequality control for 100+ employees including
housekeepers, runners, and public areas.
 In chargeofmonthly tipsfor housekeeping department. On Q Management System
trainer.
 Scheduling of employees.
 Safety and security training given to employees.
 Control of inventories.
 Open morning shift to assign rooms to housekeepers.
 Daily meetings with Front Desk to assure a smooth operation.
5/99 – 8/03 WyndhamEl San Juan Hotel & Casino Isla Verde, PR
HousekeepingCoordinator
 Coordinate with housekeepingsupervisorsandfrontdeskon a dailybasisin order to
schedule and expedite rooms on a timely basis.
 Be capable of reacting in a proper manner to unusual and stressful operational
demands.
 Revue and correct payroll matters for employees.
 Delegate publicareasandfloor assistants. Inchargeofhousekeepingcallcenter with
12+ phone lines.
 Follow upwith maintenance to make surerooms had everything in working order.
 Updated and created 20+ Housekeeping forms that are used on a daily basis.
Education Polytechnic University of Puerto Rico
Expected 2018BachelorComputerEngineering Hato Rey, PR
UniversidaddelEste Recinto de Carolina Carolina, PR
 2013-2015 Associate in Network Engineering
 Graduated Cum Laude
ThomasA. Edison Vocational&TechnicalH.S. Jamaica, NY
 High School Diploma