1. Sivan N. Ramjattan
Phone:646-245-7541
Fax:718-515-2031
Email:sivan.ramjattan@gmail.com
2104 HomerAvenue
Bronx,NY 10473
Objective
To obtaina Voice andData positionatyourcompanywhere myskillscanbestbe applied.
Qualifications
 FieldService Engineer/Technician
 InstallerandMaintenance personforAvayaEnterprise andAvayaSMBproducts
 SupportEngineeronAvayaEnterprise andAvayaSMB products
 SystemProgrammer/AdministratorforonAvayaEnterprise andAvayaSMB products
 Basic skillsinCiscoCUCM
 Good skillsinVMWare productsanddeployingESXi hostandvCenterDatacenters
 Rack and Stack serverequipmentandperipheralsinanyenvironmentwhetheritbe onsite on
customerpremise,inhomes,orinaCo-locationdatacenter
 As ProjectManagerI’m able tomanage justabout any implementationproject,rangingfrom
small to large.
 Good computingskillsinmostMicrosoftOfficeToolsandsoftware applications,andfield
applications
 Good writtenandverbal communicationskills
 Over20 years’experience inthe Voice andDatafield
 Certifieddamage control andfirstaid(USNAVY)
Work History
04/2014 to Present, Telecom Engineer, Richard Fleischman & Associates
My Primaryjobfunctionconsistof maintainingandmanagingcustomer’sAvayaEnterprise andAvaya
SMB PBXsystems.AtRFA,myprimary goal isto provide ourcustomerswiththe upmostqualityof
service ina timelyfashion.All of myskillsfrombothpastand presentare employedhere.Isuccessfully
maintainandsupportup to 400 Avayaclientsof the financial industry.Ourclientsdemandthe highest

2. qualityof service fortheircommunicationsequipment,andthat’swhatIprovide tothem.I've helpin
the designandimplementationof the RFA’sHostedsolution.Further detailsof myjobdescriptionis
listedbelow
 Breakfixes,additions,Movesandchanges
 Upgradesand upgrade pathsto newerreleasesof softwareandhardware forourcustomers
(Enterprise orSMB)
 AlarmMonitoring
 Installationandplanningof AvayaEnterprise andAvayaSMBsystemsforRFA clients
 Disasterrecovery.
 Vendorinteractionforimplementationsandexistinginstallations.ConnectwithBPvendersto
assistinimplementationsatdifferentendsof the map.
 Customerinteractionandconsultationof solutions,servicesupgradesandequipment
06/2010 to 04/2014, Thrupoint/Ubiquity, Inc.
ITSpecialist
Primaryjobfunctionsconsistof building,maintaininganddeployingequipmentinthe companiesDemo,
and Live Productionenvironments.ThesenetworksconsistSIPentitiesanddevices,SIPtrunks,PBX’s
(AvayaandCisco),HP dl360 g7 and Dell r610 servers,PoEswitches,SIPserversinstall supportand
maintain,NFSbackups,rackand stack equipment,manage companynetworkattheirCo-location.I
build,service,maintain,deployanddemoThrupoint/Ubiquityproductsandequipment.Theseproducts
are deployedonserversandprovide service tonearly500 employeesatThrupoint,Inc.
At Thrupoint/UbiquityIdealtheavilyonOS'slike RedHatEnterprise Linux,Centos,Windows7,
WindowsServer2008, WindowsServer2008, Free-Switch,MySQL,VMWare and virtualizationof
machines.Build,maintainandstage systemsforclientsandThrupoint’stestLABsystem.Imaintained
the LAB environmentcomposedof:AVAYA AuraCM,SessionManagerandthe entire PBX/VOIP/SIP
entities,aswell asforCUCM. I installed,supportandmaintainThrupoint/UbiquityConferencingsolution
productline.Iprovidedoptimal Helpdesksupportfortrouble ticketsassignedtome andthe IT helpdesk
supportteam.I answeredandresolve ticketsinatimelyfashion.Iprovidedadetail journal of all support
renderedtocallers.I’mverydiligentandwouldwhateverisinmypowertoresolve anissue.I’m
motivatedandcommittedtoprofessionalismanddrivenbyexcellence,Imaintaina100% satisfactory
ratingon my supportrenderedandyearlyevaluations.
Staging Manager
In charge of stagingAvayas8300d serversfromAVAYA (for900 sites) withlicenses,pre-configuration
and testingbefore theyare sentouttothe Morgan StanleySmithandBarneysitesforupgrade,and
implementation.Providedtier2supportfor FTE's and RFA licensingsupportwhile onthe
implementationsbridgesforcutnight.

3. Field Tech Engineer
On a bi-weeklybasis,Iwentoutto Morgan StanleySmithandBarneybranchesandperformed
upgrade/install of the pre-stagedAVAYA servers.Providedde-tailedtrainingforlocal site contact,and
all userspostupgrade/install.Veryefficientandknowledgeable inuse/training/deployingof all Avaya
software/hardwareandadministrationproductssuchasProvision,AvayaSite Administration,Network
Manager, Softphone productsetc.
ProjectManager/ProjectLeader
Managed branchcut-overforMorgan StanleySmith&Barney.LeadteamtosuccessfullycutoverMSSB
sites.MostMSSB site were verylarge sites,consistingof anywhere from25to 300 phones.Onthese
weekendcut-over,the ProjectManagercan have anywhere from2 to 18 sitestocomplete.Myweekend
cut-overwere efficient,costeffective,andcompletesatisfactory.AtThrupointInc.aswell asall my past
experiences,Ihave become tobe knownas the man withmanyhats due the fact of my amazing
versatilityandmyabilitytolearnandadaptto new technologyandsoforth.
10/90 to 08/1998, United States Navy
DesertStormVeteran,stationedinthe PersianGulf.Responsibleforguardingagainstairandmissile
strikesonUS Naval Battle Groups touringthe PersianGulf.Primaryjobwasthe maintenance,operation
and repairof the Stingermissile againsthostileforcesotherthanUSA forcesand ouralliedcountries.
 Alsostudiedinfieldsof fire controlman,electronicwarfare,andinteriorcommunications
 Servedtoursinthe PersianGulf during DesertStorm, operationsandsupportinSomalia,
operationinCubainblockingHaitiansmigratingtoUSA.
 Honorablydischargedfromthe militaryin1998 witha 4.0 final evaluation.Highlyrecommended
for reenlistment,andsigningbonus.
Education
1986-1990, Samuel GompersVocational Technical High School
 HighSchool DiplomawithElectronicsendorsement.
 4 yearsof normal highschool classeswithvocational/technical endorsements/classes.
 Studiedelectronicsandcomputerscience.
 Some College atfromTexasUniversityandMonroe College.Nodegree completedatthistime
References
Furnisheduponrequest.

4. Languages
English,some Spanish.
Volunteer Experience
Team Managerfor the PelhamBayLittle League 2006-2010.
Volunteer30 hoursof service forCastle Hill Little League 2011-2012
Hobbies
I love baseball.Iwatchandplay.If I’m notdoingthat, I’musuallywatchmyson playas he has
aspirationsof become anMLB baseball player.Ialsoplayersome handball,andIdraw a little onrainy
days.WhenI’m notdoingany of that stuff,I’malwaysbusybeingthe bestfatherthatI can be.
Computer Skills
Verygoodcomputerskills.Icaninstall anyOS ontoany server/pc.GoodskillsinMicrosoftproducts,
Linux OS,Centos& VMWare.I can rack and stack hardware equipment
LicensesandCertificates
Certified
ACSS—InAvayaSystemManager&SessionManager,andIPOffice Platform
APIS–AvayaIP Office
APSS—Scopia,Networking&UnifiedCommunications
I have a seriesof certificationsthatI’mworkingonand/orneedtorenew.