1. Donald W. Lieseke
836 North Spring Street Murfreesboro TN, 37130 615-727-2799 DLieseke@gmail.com
Dedicated and performance focused Information Technology specialist experience in healthcare Information Services.
KNOWLEDGE ♦ SKILLS ♦ ABILITIES
● Strong background in technical support and Windows server administration
● Strong oral, listening and written communication skills; Excellent telephone skills
● Troubleshooting and creative problem solving skills
● Excellent customer service and interpersonal skills
● Efficient with Dell Open Manage process,lansweeper, solarwinds, and Windows Infrastructure Technologies
● Experienced with testing and implementing new standards in a live healthcare environment
● Experienced with BrightWork and project management best practices
● Detail oriented; documentation and reporting skills
● Computer hardware and software applications
● Experienced with acquisitions and mergers
● Computer hardware and software applications
EXPERIENCE
2014-present
Universal Health Services – Nashville Regional Office
Systems Administrator
● Provide various levels of technical support to approximately 200 behavioral health centers in 37 states,Washington,D.C,
Puerto Rico and the Virgin Islands.
● Configure, install, and migrate facility servers to meet corporate standards both remotely and onsite when needed.
● Highly experienced in traveling to facilities for standardizations, domain migrations and various other support roles.
● Assist and lead on encryption projects, student network setup and implementations, along with various other small projects as
they are assigned.
● Strong background in researching and gathering data for reporting purposes.
● Provide technical support with Avamar data restoration,Sophos encryption, Symantec encryption,Trend Anti-Virus, AD,
DHCP, DNS, Group Policy, Server 2003, Server 2008 R2, Server 2012 Standard, Server 2012 R2, Win7, Citrix, AS400,
Imaging, CA technologies.
● Assist and lead with new facility IT employees with onboarding training sessions
2012-2014
Universal Health Services - Brynn Marr Hospital - Jacksonville, NC
IP Specialist
 Responsible to oversee IT operations and ensure alignment with the business objectives of the hospital and compliance
within the corporate IT framework.
 Work closely with decision makers in other departments to identify, recommend, develop, implement, and support
cost-effective technology solutions for all aspects ofthe organization.
 Assist in managing performance and security for all systems at a facility.
 Implement Corporate IT and HIPAA policies and standards,ensuring adherence to security procedures.
 Train users on systems operations and procedures.
 Serve as the facility Information Security Officer to ensure that electronic data is protected.
 Management includes data, camera surveillance, and communication systems.
 Provide technical support for usability issues and critical site problems. Includes Network, Data, computer repairs, cabling,
security Cameras, Telephone system,Cable TV, electronic locks, Alarm System, Paging and Minor electrical Issues, as
needed.

2. 2011 - 2012
TriCom - Raleigh, NC
Senior Field Technician
● Perform Duties related to VoIP, Cisco Routers, Cisco Switches, Wan, WIFI, Telecom Systems, paging, Cable, mobile
antennas,security cameras and more as needed.
2009 - 2011
Independent Telecom Services - Wilmington, NC
Independent Contractor
● Performed contract jobs for Earthlink, Onsource, Field Nation, Field Solutions, and many others….
1983 - 2009
Teleco Wilmington, NC
Service/ InstallationManager/Senior Service
 Analyzed programming and product support for database of more than 3500 customers.
 Supported multiple systems,including VoIP as well as ESI Communication Servers and Class Systems, Presence
Management, VIP, Phone System Integration applications and many more.
 Managed aspects ofinstallations and cabling on location depending on customer and staffing needs.
 Provided substitute coverage foron-call support in 24-hours a day/ seven days a week environment.
 Trained staff and customers on various aspects ofsystemfeatures to ensure correct installations and mitigate the need for
ongoing service issues.
 Provided customer-focused programming and product support for multiple systems.
 Managed aspects ofinstallations for voice integration, including TCP/IP and VoIP routing, often with peripheral equipment
associated with router switches and WAN integrations.
 Responsible for installing voice and data integration for the Customer Premise Equipment (CPE).
 Certified in Vina, Adtran, Nec, Toshiba and other products to support installations and related services.
 Transitioned to Senior Service Technician role when Teleco USA acquired the company from Nuvox.
 Developed strong,long-term relationships with customers through resolving issues quickly and correctly applied superior
organizational strengths to Responsible for scheduling and coordinating service calls and installations for customers.
 Created quotes,proposals and RFPs to obtain new customer accounts and expand existing contracts.
 Frequently selected by company management to engineer and manage aspects ofspecial projects outside the normal scope of
installations.
 Supervised the Technical Department, including overseeing day-to-day operations,conducting team training and
administering performance reviews.
 During 17 years with Teleco USA, career progressed from providing service and repairs for customers to managing the
Service Department. Instrumental in the immense growth of Teleco through excellence in service.
 Initially hired as Service Technician for installation and warehouse responsibilities, including ordering and installing
equipment, working closely with company owners and sales staff.
 Promoted during tenure based on service, customer relationships and quality of work.
 Managed Service Department, including overseeing day-to-day operations,supervising and training employees as well as
conducting performance reviews on a regular basis.
1979-1983
United States Navy - Charleston, SC
Petty Officer, Second Class
 Served as Electronic Technician for Nuclear Submarine Force, USS L. Mendel Rivers.
EDUCATION
 Powershell Scripting Boot Camp 2016
 Cisco Boot Camp -CCNA, SMB Systems, SBCS500) 2007
 Miller-Motte Technical College, Wilmington, NC - Certified in MCSE (2K), A+, NET+ 2006
 Cape Fear Community College, Wilmington, NC - Associate’s Degree in Applied Science 1985
TECHNICAL SKILLS
Active Directory; DNS; DHCP; Group Policy; Microsoft Office; Service Desk; BrightWork; SharePoint; Win7;W10; Server
2008, Server 2012; Lansweeper; Solarwinds; HP and Dell Hardware; Symantec; Sophos; Avamar; Dell Open Manage