1. Mohaimul Islam
279 Sinclair Ave Apt A
Upland, CA 81786
Cell 909-559-8597
Home 909-660-4939
joronot1971@gmail.com
https://www.linkedin.com/pub/mohaimul-islam/47/234/8a8
PROFILE
An ambitious IT support technician with a strong technical background who possesses self-
discipline and the ability to work with the minimum of supervision. Having experience to work
with wide range of technologies & able to play a key role in diagnosing hardware and software
problems and to ensure that quality solutions meet business objectives. Possessing a good team
spirit, self motivated, fast learner and having the ability to organize and present complex solutions
clearly and accurately.
Looking for a suitable IT support technician position with a successful and dynamic company that
offers room for progression.
WORK EXPERIENCE
IT SUPPORT TECHNICIAN — October 2014 – Present
Agent Franchise LLC/E Broker Center; Rancho Cucamonga, CA 91786
 Diagnosis of desktop, application, local area network and infrastructure issues.
 Experience of supporting a wide and varied client base (onsite and remote).
 Administering the IT department’s policies and procedures.
 Responsible for the installation and maintenance of IT equipment including network printers,
scanners, security cameras, desk phone (Grand stream gxp2140), softphone (Xlite, PhonerLite,
Zoiper) and workstations (software and hardware).
 Responsible for supporting: Windows 7, Office 2007 Enterprise, Office 365, Windows Server,
Domain admin, Anti-Virus products (AVG remote IT), DNS/DHCP, TCP/IP, Ethernet, wireless
router and Firewall Configurations, maintaining backups and software up to date.
 Setup/manage/monitor/troubleshoot phone system function: inbound/outbound call ID,
manage user account in PBX, Extension, voice mail, voicemail to email, skilled/priority
based calls queue, auto attendant, create project/campaign/hunt group, generate user
performance report, backup call record.
 Operate and troubleshoot multiple premise/hosted VOIP PBX: DYL, Nextiva,
Vicidial/Goautodial, Elastix, Brekeke.
 Sugar CRM admin, Domain admin, Office 365 admin, Cisco meraki dashboard admin,
Sonicwall admin and Spiceworks help desk/network monitor.
 Desktop network support, Call Center Support, Voice broadcast system, VoIP Network
technician
 Patch panel, cabling (tag and tone).
CNA — December 2012 - Present (On Call)
Claremont Care Center; Claremont, CA 91711
Direct patient care, vital signs, Dart Chart software, proper documentation, team work.
Data Entry— July 2014 - June 2015
Bio Data Medical Lab; Montclair, CA 91763
Enter patient demographics & test codes into data base using a program called Power Term.

2. Sales Associate— October 2010 - January 2015
7 Eleven; Upland, CA 91786
Customer care, cash register, ordering, inventory forecasting, stocking, reporting.
EDUCATION
Chaffey College — CCNA, CCNP, CISCO Voice 2013-Present
East West University — Electrical and Electronics Engineering (2 years) 2007-2009
SKILLS
 Cisco CCNA and CCNP factory training from Chaffey College.
 Experience of windows 7, Office 365, Office 2007-2013, different phone systems,
direct end user support.
 Thorough understanding of computer and networking concepts.
 Physically fit, able to work in confined spaces, crawl and lift heavy objects.
 Able to do multitask and prioritize in a complex environment.
 Willing to travel and work flexible schedules / shifts.
REFERENCE
Available on request.