Carlos Martinez is a voice technology professional with over 15 years of experience in telephony administration, maintenance, and project management. He has expertise in Avaya systems including call routing, messaging, and media gateways. Martinez is skilled at analyzing business and technical requirements, programming, designing, and training users. He meets demanding deadlines and provides excellent troubleshooting, maintenance, and support.

1. Carlos Martinez
954.993.3841
CXMARTINEZ@HOTMAIL.COM
SUMMARY
Voice Technology Professional
Accomplished Voice technology professional, with extremely high energy, creative and implementation
of solution in support of business objectives. Exceptional leader and work very well in a fast paced
changing environments. I always meet demanding project deadlines and exceed expectations and have
excellent troubleshooting, maintenance and support abilities.
TECHNICAL / PROFESSIONAL EXPERTISE
Avaya 8500, 8700 and 8800 Software Upgrades Shortel UC
Avaya Modular Messaging Backups Basic Cisco network
Avaya Media Gateways Vendor Relations Switches and routers
Avaya Aura Messaging Troubleshooting
Avaya call routing and vectors Install and maintenance
Avaya CMS Fluent in Spanish
Call Center (ACD) Networking and hardware
SKILLS & ACCOMPLISHMENTS
Telephony administration and maintenance professional with over 15 years experience
Skilled at analyzing complex business and technical requirements
Programming and designing
Training new users
Upgrades and backups for telephony servers and hardware
Improving customer service satisfaction
On call 24/7
Interface with vendors and carriers for new installations
EMPLOYMENT
Liberty Medical Supply-Port St Lucie 2015 - 2015
Telecommunications Analyst
 Project oriented position (PM)
 Cleanup of ACD, VDN,Vectors and toll free numbers
 Measurements and support to integrate with the PBX
 Excel and Analytics for the new Disaster Recovery plan
 Integration options, design, implementation and engineering
Palm Beach County-WPB 2013 – 2014
Telephone Analyst II
 Participated in strategic Avaya VOIP planning project for entire County
 Project managed, coordinated and implementation with new construction and renovations
 Lead team on new technology and provided training materials and documentation
 Provided technical support and resolution on telephony issues
 Completed backups and upgrades
 Designed routing /vectors for the different County departments

2. Hilton Grand Vacation Club- Orlando,FL 2013 - 2013
Telecommunications Engineer
 Creating project plans, charters,budgetary estimates and network documentations
 Supported Avaya CM, Modular Messaging, VOIP and CMS
 Responsible for basic IP networking and administration
 Troubleshooting telephony issues
 Created new users
 Vendor Management
 Responsible for leading project teams to deliver solutions and best practice standards
Miami Marlins Inc. - Miami, FL 2012 - 2012
Telecommunications Manager
 Responsible for the Enterprise wide technology infrastructure and Business solution
 Project management and delivery
 Shortel IP phone solutions, Unified Communications and Contact Center
 Responsible with controlling operating costs by tracking and auditing telephony usage
 Maintained record and provided required reports
 Assisted in reviewing payment of Telecom invoices
 Maintained vendor/ carrier relationships
ITG – Miami, FL 2012 - 2012
Telecom/Cable Contractor
 Managed and completed technical end user requests
 MACs configuration changes,system checks and alarm codes
 Troubleshoot hardware/software system Config and upgrades
 Punch down on 110 and 66 block
Matlen Silver –ADP Consultant – Miramar, FL 2011 - 2011
Telecom Contractor
 Responsible for installing and troubleshooting
 Maintained Avaya call center ACD and Media Gateways
 Maintained Avaya voice network for 20 remote locations
 Troubleshoot hardware/software system and upgrades
Citrix Systems – Ft Lauderdale, FL 2000 - 2010
Telecommunications Engineer
 Managed the internal and external Avaya Unified Communication network
 Managed new implemented technologies, infrastructure and security
 Supported the design and managed with the organizations telecom servers
 Developed training for the telecom engineer departments
 Responsible for documentation and troubleshooting procedures
 Implemented new organizational policy and procedures
 Responsible in maintaining around the world co-locations and remote sites
 Oversaw all Telecommunications with PBX, T1’s, Mobile cell phones and DSL
EDUCATION AND TRAINING
Broward County College
Avaya Certified Administrator