Rai Bhanote has over 25 years of experience in IT support roles. He has worked for various organizations in Florida providing desktop support, network administration, and hardware installation and maintenance. His background includes experience with Windows, Active Directory, networking, and security administration. He is bilingual in English and Spanish.

1. RAI BHANOTE
4417 Sailor Court Orlando, FL 32812 | H: 407-440-2665 | C: 813-434-6170 | Rbhanote@yahoo.com
EXPERIENCE
12/2014-Present Computer Systems Specialist Florida Department of Health, Orlando, FL
• Support Physicians, Nurses/Clinical Staff and Administrative personnel for Orange and Lake Counties
• Install, configure, test, maintain, monitor and troubleshoot workstations, phones, hardware and software
• On-site and remote analysis, diagnosis, and resolution of complex desktop problems for end-users
• Active Directory, SCCM, TrendMicro, SharePoint, Windows 7, 8, MS Office 2010, ticketing systems
• Assist in maintaining/servicing Wide Area Network, Local Area Network and associated components
11/2012-11/2014 IT Support Analyst Florida Department of Transportation, Orlando, FL
• Support SunPass call center (600+ users), Toll Plazas, FDOT Administrative personnel
• Deployment and support of Technology resources cell phones, desktops, laptops, handhelds and printers
• IT proficiency in Windows XP, 7, 8, MS Office Suite 2007, 2013, LYNC, Monitor CA ticketing systems
• Responsible for access control and security administration via Active Directory, SCCM
• Assists with developing and delivering IT and other training materials as necessary
• Monitor/maintain and tracking of inventory for the Information Technology cost center
• Travel to Expressway Toll Plazas to troubleshoot, repair and install technology equipment
• Install and evaluate hot-fix and patches, Identify, analyze and resolve issues, positive customer service
1/2011-11/2012 Technical Field Service Representative Nielsen TV Ratings, Orlando, FL
• Exceptional Customer Service with all levels of clients, vendors and Panel Members
• Perform Service calls, site surveys, Installation, de-installations troubleshoot telecommunication outages
• Maintain all company assets shipping, receiving, storage, organization, and inventory
• Administrative tasks, including time reporting, and expense reporting within guidelines
8/2009-1/2011 Regional Service Technician A&P Supermarkets/Tolt Service Group Tri-State, NY
• Troubleshoot, maintain, repair and recovery of failed IT hardware in live retail environments
• Monitors and responds to escalated Network, hardware/software Help desk ticket issues
• Installation of POS terminals, Kronos time clocks, cash registers, barcode scanning readers and servers
• Maintain parts inventory in company provided vehicle with accuracy and timeliness
• Road Warrior; meet and exceed SLA with multiple customer sites
8/2007-1/2009 Technical Specialist/IT Coordinator Schenck Company, Orlando, FL
• Provide computer & mobile device/PDA support to new internal users (700+end users)
• Detailed Customer Service/Interface with team members, clients, and vendors
• Install/configure network hardware and software; PC, server, field equipment & inventory
• Answer calls in a help desk setting, as well as assist remotely and at end user workstations
• Provide technical support and training to new-users; Administer campus Mitel phone switches
6/2007-1/2009 Systems Services Support (Part-time) IBM, Orlando, FL
• Ability to establish and maintain a high level of customer trust and confidence
• Team Leader for multiple project rollouts
• Configure and install network routers, switches and wireless access systems

2. • Technical skills in multiple operating systems, hardware support and desktop software
• Vendor familiarity of POS equipment from restaurants, hotels and department store
6/2006-4/2007 Systems Analyst Darden Restaurants/Teksystems, Orlando, FL
• Provide expertise for multitude of critical technological skills and core business applications
• Effectively communicate with customers and management throughout the project lifecycle
• Assist technicians to provide QA on installs of POS terminals and servers in restaurants
• Experience with backend POS testing; menu items as well as table/seating logistics
• Conduct site surveys to plot landscape of terminals and wireless access points and ranges
8/2005-5/2006 Systems Services Support IBM, Orlando, FL
• Work independently and in team environments while managing simultaneous projects
• Identify and resolve issues with networks, PC’s, IBM/Lenovo laptops, hardware and software
• Installation and maintenance of POS registers laser printers, scanners, and peripherals
• Data backup, restore and upgrade on servers for certain accounts
• Perform installs, moves, adds within (SLA) and obtain a high Customer Satisfaction Rating
10/1993-10/2004 Field Systems Technician Hertz Corporation, Orlando FL
• Oversaw and maintained the entire West coast of Florida
• Respond/resolve escalated customer hardware/software problem ticket within customer SLA
• Install POS Systems in LAN/WAN environments, setup Lotus Notes domino email accounts
• Telephone wiring 110-66 block panel punch down, butt set
• Structured cabling systems EIA/TIA 568A-B standards, Cat3-6 cabling and fiber optic cabling
• Image new user PC’s as well as laptops with Symantec Ghost
• Troubleshot/resolved issues with networks, HP PC’s, IBM laptops, hardware and software
• Install new locations which included Network/site surveys of offices for present/future needs
9/1988-8/1992 Inside Sales/Estimator Comco Plastics Inc, Richmond Hill, NY
• Accessed and estimated all incoming blueprints and production quotes
• Heavy telephone and in person contact with clients and suppliers
• Oversaw ten employees in a supervisory position
• Assisted customers with product information as well as scheduling of workflow
• Setup and installed CNC (Computer Numeric Controlled) machinery
• Inspected projects for QA tolerance acceptance
EDUCATION
Seminole State College Sanford, FL
• AS Degree Computer Engineering Technology/Cisco Internetwork Specialization
Graduate of Official Cisco Academy Sanford, FL
Valencia Community College Orlando, FL
• Technical Certificate CCNA
• Microsoft (MCSE) Microsoft Certified Systems Engineer Windows 2000 Track/Windows NT-Track
Queensborough Community College Bayside, NY
• Electrical & Computer Technology

3. Security Clearance:
Military DOD Public Trust Security Clearance bn
Florida Department of Law Enforcement Security Clearance
Languages
Bilingual; fluent Spanish.