1. JEFFREY P. SHEALY
12031 Windy Rock Way • Charlotte, North Carolina 28273
704.737.4187 • jeffery_shealy@yahoo.com
Versatile and Knowledgeable Sales Engineer with 17 years of telecom experience. Experienced and
comfortable in conducting meetings, presentations and conference calls with customers, IT Techs and
decision makers to gather required information for the on-site network to include, but not limited to, Mitel SX
series, Nortel and Avaya PBX Systems. In-depth working knowledge across multiple technical disciplines
and vendor products that include Broadband, VoIP, IP-VPN, MPLS/VPLS, Metro Ethernet, and VPBX
integration technologies. Knowledgeable in the implementation of unified communications, VoIP solutions
and SIP Trunking. Proficient in MS Visio, MS Word, MS Excel, MS PowerPoint.
PROFESSIONAL EXPERIENCE
Windstream Communications March, 2015 - present
Sales Engineer, SMB
Provide direct support to the Small Business Care, Inside Sales, Account Management and Field Sales
Teams for processing, submitting and implementation of SMB and Next Gen products and services.
Support SMB Teams as a subject matter expert in Windstream products and services, with the primary role
of educating both Windstream Reps and prospective business customers on available services.
• Serve as the primary contact for SMB Sales on more complex quoting and proposal activities.
• Supports all SMB sales with proposal generation for all complex Windstream designs (pricing
assistance, equipment design, addition of Visio documentation, and detailed SOW).
• Schedule and participate on SMB engineering review calls to close sales opportunities
• Verify the technical order configuration and scheduling requirements with direct communication with
customers, vendors and internal Windstream stakeholders.
• Provides training and product knowledge updates to SMB sales as needed to drive revenue and
increase sales
• Prepares, completes and presents all technical paperwork to the engineering team for SMB
customer implementation
• Logs and reports on proposal order status, including number of proposals and installation intervals,
to higher management as needed.
Windstream Communications December, 2012 - 2014
Specialist II, Elite ERC NOC
Performs technical problem resolution for Windstream’s highest revenue producing clients in a high stress
environment, including analysis, trouble isolation and repair. Duties include acting as a Customer Advocate
in a 24x7x365 Elite Network Operation Center for all Windstream internal and external, voice, data and
VoIP services.
• Responsible for analyzing, testing, isolating and repairing network and customer issues. This
includes any and all issues related to facilities, routing and translations, voice and/or data, TCM
and/or VoIP products and services and the associated CPE equipment.
• Performed proactive monitoring, configuration management and fault resolution of complex voice
and data services.
• Excellent TCP/ IP networking skills. Strong understanding of telecom networks.
• Experienced with MPLS technology including L2/L3 VPN and traffic engineering.
• Experienced with routing protocols (OSPF, RIP, EIGRP, ISIS and BGP).
• Experienced in QoS design and configuration.
• Coordinated direct interaction and escalated troubles internally and externally with LEC's and other
carriers on behalf of the customer.
Resume

2. JEFF P. SHEALY • jeffery_shealy@yahoo.com Page 1 of 4
INT Technologies March, 2012-September,
2012
Voice Engineer
Contractor for Wells Fargo Inc.
Worked as a project team member for a Nationwide IP Telephony Project programming Cisco Unified Call
Manager (CUCM). Coordinated and tested with data engineers that programmed the Cisco 2821 router.
• Converted/Upgraded existing Wells Fargo branches VoIP Cisco Unified Call Manager (CUCM)
platform.
• Programmed CUCM for 5 nationwide clusters.
• Upgraded Bandwidth, Route List including 8YY, LD, LCL, E911 dialing, Route Partitions including
7.11, E911, Fax LD and LCL that included converting from 7 to 10 digit dialing and Calling Search
Space including International and Caribbean faxing.
• Tested branch sites with field technicians programming and testing the Cisco 7960 VoIP phones.
• Responsible for ensuring the timely updating numerous Excel spreadsheets for reporting purposes
to the lead project manager which included lessons learned and actions items.
ACN INC June, 2010- January, 2012
VoIP Sales Engineer
National Telecommunications and Data Services
Performed in a strategic role in the development, installation and maintenance of voice and data VoIP
networks and Polycom Phone Systems. Worked with internal and external customers, IT personnel and
field techs to conduct network assessments, solutions and cut over’s to enhance and create new business
opportunities integrating multiple network technologies.
• Responsible for conducting meetings and conference calls with customers and IT Techs to
gather required information for the on-site network to include, but not limited to, Mitel SX series,
Nortel and Avaya PBX’s
• Responsible for the design, planning, integration and implementation of complex VoIP enterprise-
wide telecom networks consisting of multiple data hardware with various WAN/LAN technologies.
• Interoperability testing of IP infrastructure equipment with carrier and customer premise equipment
such as Cisco 2800 routers, AT&T , Verizon and Qwest DSL modems, Netgear, Netopia and Edge
Mark 200e Routers, Linksys ATA’s for faxing and Polycom IP Video Phones.
• Prepared and presented technical proposals on ACN’s products and services, as well as how those
products could be integrated and implemented within the customer's network
• Responsible for all technical content of the proposal process, including RFI, RFQ and RFP
responses and technical designs
PAETEC Communications November, 2007-December, 2008
Manager / Training of Senior Account Specialist
National telecommunications and data services
Led strategic direction and key business plans for development and expansion of major national territories.
Managed services for all customer accounts, including coordinating daily employee tasks, resolving
problems, administering new or cancelled services. Worked directly with vendor, customer and internal
personnel.
• Managed employee performance, staff relations, recruiting and hiring. Authorized changes in pay
scales and bonuses.
• Managed 17 employees new to the telecommunications industry to manage an average of 550
accounts per account manager for a total of 9000 existing customers.
• Used my expert technical experience to train and mentor these new employees in telecom products
and services.
Resume

3. • Successfully completed PAETEC’s Management Training classes.
Page 2 of 4
JEFF P. SHEALY • jeffery_shealy@yahoo.com
USLEC / PAETEC Communications August, 2005-November, 2007
Sales Engineer –Charlotte, NC
Provided presales technical and application assistance for internal and external customers targeting sales
objectives. Served as the key liaison during project installation between end users and PAETEC Field
Techs. Drove field sales’ via customer premise meetings, educating potential customers of voice, data and
internet business solutions.
• Created and designed legacy TDM voice solutions, data, and voip and internet solutions for
customer’s business needs.
• Implemented DSL, MPLS, VoIP, channelized T1’s and PRI circuits via Metasolv software.
• Responsible for conducting meetings and conference calls with customer IT Techs to gather
required information for the on-site network to include, but not limited to, Mitel SX series, Nortel
and Avaya PBX’s
• Proficient with Adtran 900 series Channel Banks, CISCO 2800, Linksys ATA’s, AT&T, Netgear,
Netopia and Edgemark 200e Routers, Cisco Hubs and Switches.
• Provided technical sales support to insure successful customer integration and implementation of
company solutions
• Conducted customer site surveys as required to insure successful installation of services
USLEC - Atlanta, Georgia January, 2003-August, 2005
Sales Engineer
Increased business by developing voice and data solutions aligned with customer business requirements.
Assisted with sales calls by addressing technical questions raised by prospective customers. Conducted
on-site surveys of pre-existing client voice, data, and internet services.
• Responsible for conducting meetings and conference calls with customer IT Techs to gather
required information for the on-site network to include, but not limited to, Mitel SX series, Nortel
and Avaya PBX’s
• Coordinated with customers, carriers and field tech’s to test and turn-up circuits.
• Leveraged knowledge of Frame Relay, DSL, VoIP, DSO, DS1, DS3 and Data circuits to provide
expert services.
• Designed and provisioned channelized and PRI T1’s via Metasolv software.
• Provided customers, vendors and carriers with regular status updates, following-up with
customers after problem resolution to ensure services were restored.
USLEC - Charlotte, NC March, 2001- January, 2003
Senior Analyst/Team Lead, USLEC Network Operations Center
Regional telecommunications provider.
Maintained network and equipment functionality monitored via the Siebel 5E and DACS switches. Project-
managed the launch of a new data group for the Network Operations Center.
• Responsible for monitoring and troubleshooting all network system alarms and equipment for
26 Lucent 5ESS Voice Switches, Santera T-9000, The CBX500 Data Switch, 2 STP and 2 SCP
Databases.
• Knowledgeable in troubleshooting and resolving Translations Routing issues in the Lucent
5ESS switch.
Resume

4. • Received, logged, processed and resolved Internet and data trouble tickets from the Customer
Care Call Center, Engineering, Operations, and Vendors generated via Remedy and Metasolv
(TBS) software.
Page 3 of 4
JEFF P. SHEALY • jeffery_shealy@yahoo.com
FAIRPOINT COMMUNICATIONS October, 2000-January, 2001
Traffic Engineer
Regional telecommunications company.
Leveraged Metasolv back office systems to order and provision trunk group designs. Monitored and
administered trunk group facility utilization, sizing, and planning.
• Worked as a project team member designing and deploying a local and long distance telecom
network platform for the new territories of Washington, Oregon and Idaho.
• Tasked with the ordering of DS0, DS1, DS3, OC-3 and 12 circuits utilizing Metasolv back office
systems for the three new state territories.
• Performed testing and turn-up of circuits on transport equipment and data network equipment.
ALLTEL COMMUNICATIONS June, 1998 - October, 2000
Senior Account Manager
Telecommunications company
Oversaw cellular account development and growth by uncovering new business prospects in the corporate
sector. Boosted profitability by providing comprehensive employee training on all facets of sales and
services.
CERTIFICATION & TRAINING
• NET-125, CISCO Internet Workings, NET-126 Cisco Router Configuration – CPCC
• NET-225 CISCO Switching and Routing, NET-226 Advanced Router Configuration-CPCC
• Project Management Certificate of Course Completion- CPCC
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JEFF P. SHEALY • jeffery_shealy@yahoo.com
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6. Page 4 of 4
JEFF P. SHEALY • jeffery_shealy@yahoo.com
Resume