Hyrschall Damon is seeking an IT Support Technician position with over 15 years of experience in customer service, IT troubleshooting, and technical support. They have an A+ certification and attended college for an associates degree in computer networking. Their experience includes positions providing technical support for internet, phone, and TV services, IT and warehouse work, and inventory management. They are proficient in Windows, networking, hardware, and have strong communication and troubleshooting skills.

1. Hyrschall S Damon, 25 E Sommerlyn Rd 105, Colorado Springs, CO, 80906 PH.#: (719) 219-9628 Email: Hyrschall@gmail.com
1 | P a g e
HYRSCHALL S DAMON RESUME
Objective
With extensive experience in Customer Service and IT troubleshooting, my goal is to secure and sustain employment as an IT Support
Technician. I have confidence in what I do and a strong drive to see things through to completion.
Education and Certifications
• CompTIA A+ Certified at Prometric – Colorado Springs, CO May 23, 2012
• Attended Westwood College for Associates in Computer Network Engineering – Denver, CO May 20, 2005
• Graduated Cheyenne Mountain High School – Colorado Springs, CO May 25, 2002
Professional Experience
Media Administration June 5, 2015 – Present
Insight Global (Staffing Agency) for HP – Colorado Springs, CO
Preparing media for the backup process. Performing requests received outside of normal daily rotations including recall requests for
restores, tapes loads, drive cleaning and power cycles.
• Issuing commands on system consoles, initiating jobs for catalog changes as required. Allowing backups to complete
successfully
• The burning of media - Downloading software, writing software to DVD's/USB attached devices. Doing this assists in the
building of new servers to go smoothly
• Full onsite annual audit of media as compared to the client catalog. This audit came back reflecting an excellent passing
audit grade
• Ensure that the location of media gets tracked at all times and always kept in secured areas or secured transport so that no
media is removed from the site or data center without following proper protocol. These actions resulted in customer data
always being 100% safe
Site Surveyor January 5, 2015 – June 5, 2015
Apex Systems (Staffing Agency) for Ericsson – Colorado Springs, CO
Completed survey information on Comcast project that consists of pole/ tag numbers and GPS locations.
• Demonstrated proficiency in the use of relevant wireless tools, test equipment, inventory tools, and procedures, resulting in
all viable commercial targets in Colorado Springs, Pueblo, and Trinidad being surveyed within six months
• Took site photos of the target location, pole location, and obstructions. Perform measurements from pole to target location
using a range finder. This ability to do accurate surveys allowed field engineers to determine based on existing infrastructure
whether or not a Comcast public Wi-Fi hot spot could be installed
Virtual Tech Support January 10, 2013 – October 7, 2014
Balance Staffing (Staffing Agency) for PlumChoice – Colorado Springs, CO
As a Support Technician, I handled inbound calls and while providing distinctive customer service experience to PlumChoice
customers.
• Identifying technical issues by thoroughly examining systems using diagnostic tools. Using effective troubleshooting
methods to repair the customers' computer systems, I presented clients with solutions and advised the customer of software
and hardware options and best practices. Resulting in quick PC repairs, educated customers, and less repeat calls.
• I have extensive knowledge of personal computer hardware, Windows OS, application support, peripherals, and networking.
I am well versed in resolving all common computer problems including viruses, spyware, slow performance, errors, email
client set-up, software installation and configuration, wireless networks, and minor problems. I’m able to communicate
technical issues in a manner that non-technical individuals can understand. This knowledge and communication skills
allowed me to provide exceptional customer service through the verbal and written medium, resulting in highly satisfied
customers willing to recommend the company.
Delivery Driver August 3rd,
2012 – January 4th,
2013
American Tire Distributors - Colorado Springs, CO
Timely transportation of the product from origin to destination as assigned.
• Assisted in verification of all outgoing and incoming product for accuracy regarding size, amount, and type. Resulting
inaccurate inventory and the accurate product being sent out.
• Ensure all administrative paperwork concerning delivery orders required to move with shipments is available for inspection
and that appropriate paperwork accompanies delivery. Resulting in 100% transparency during audits.
• Occasionally operate powered industrial vehicles (forklift pallet jacks, order pickers, etc.). Allowing the work to be
distributed amongst all team members

2. Hyrschall S Damon, 25 E Sommerlyn Rd 105, Colorado Springs, CO, 80906 PH.#: (719) 219-9628 Email: Hyrschall@gmail.com
2 | P a g e
HYRSCHALL S DAMON RESUME
Professional Experience Continued
Warehouse Personnel
American Tire Distributors - Colorado Springs, CO
Responsible for running daily operation throughout the warehouse.
• Compiled and submitted regular reports of damaged, old stock or supplies, over and under shipments, return of
products to the vendor, etc. and segregate defective product from the typical flow of inventory. Resulting in optimal
operating efficiency
• Assisted in verifying all incoming and outgoing products for accuracy regarding the amount, size and type,
informing management of inventory and supply shortages as well as assisting in actual periodic inventory counts.
Resulting in 99% accuracy during inventory audits
CAE 2, Customer Technical Support (IP) May 3rd
, 2010 – August 3rd,
2012
Comcast - Colorado Springs, CO
Responsible for providing technical support for Comcast high-speed Internet and Comcast Digital Voice Services problems via phone,
email and instant messaging.
• Possessing an excellent knowledge of Windows and Macintosh operating systems, Internet/IP, web browsers, e-mail and
other PC operating and connectivity technologies, allowed me to do advanced troubleshooting of PC/browser/email/personal
web page/connectivity firewall/ router/hub problems and provided customer education to same
• Demonstrated listening and analytical skills, with the ability to obtain vital information and resolve complex service
problems with first call resolution transitioning to promote and recommends Comcast products and services based on a
logical relationship to the customer's needs and interests. Resulting in significant increase in up sales revenue and customer
retention
Customer Account Executive
Comcast – Colorado Springs, CO
Supported video customers with technical support for TV connections, common communication errors, basic troubleshooting
of equipment, and hookup instructions.
• Responsible for identifying when a technician will be required and will schedule a trouble call visits to the
customer's location of service, making the customers downtime as minimal as possible
• Handle a high volume of incoming telephone calls, answering customer questions regarding billing, service
problems, products, and features in a prompt and professional manner while obtaining all information for resolution
of the transaction, resulting in high levels of customer satisfaction feedback.
Customer Care Assistant January 27th
, 2010 – May 2nd
, 2010
Affiliated Computer Services - Colorado Springs, CO
Responded with empathy, urgency, and expertise to provide the highest level of customer support in a fast-paced call center
environment while maintaining a patient and positive, enthusiastic attitude.
• Having excellent reasoning, and negotiation skills when interacting with clients and coworkers, while managing time
efficiently and handling multiple simultaneous responsibilities. Resulting in being able to maintain a highly efficient
workflow.
• Assisted in the successful planning and implementation of department and organization goals by collaborating with
colleagues and leadership resulting in consistently improved performance, optimize processes and exceeding expectations in
a dynamic industry
Technical Service Representative April 24, 2007 – November 16, 2009
DISH Network Services - Phoenix, AZ
Provide quality technical support with a one-call resolution to establish a long- term customer relationships.
• Accurately responded to questions and assisted customers with product features, installation, setup, troubleshooting, and
hardware operations. Resulting in an increase in customer satisfaction
• Assisted Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher
level of technical support. Resulting in rapid resolution of system-wide issues
• Assisted customers with their billing and payment needs, while up selling multiple entertainment products and services as
well as hardware systems and accessories, and accepting payments via credit card. Achieving higher per account revenue

3. Hyrschall S Damon, 25 E Sommerlyn Rd 105, Colorado Springs, CO, 80906 PH.#: (719) 219-9628 Email: Hyrschall@gmail.com
3 | P a g e
HYRSCHALL S DAMON RESUME
Professional Experience Continued
Inventory Specialist
DISH Network Services – Colorado Springs, CO
Maintained an accurate inventory count of ready to pack and ready to return to vendor items by performing daily physical
counts and automated inventory transactions and adjustments as necessary.
• Verified, formatted, and printed the return to vendor reports, also checked daily inventory levels and prepared
inventory report. Achieving 99% accurate inventory tracking
• Assisted supervisor with all inventory replenishment reports, inventory interactions with other departments and
vendors. Resulting in 100% actual audit.
Administrative Assistant
DISH Network Services – Colorado Springs, CO
Responsible for bi-weekly payroll and distributed paychecks on a bi-weekly basis for the department.
• Ensured all completed work order paperwork is received from the field service specialists and verifying work order
paperwork correctly filled in. Checking this allowed us to achieve compliance with legal documentation required by
the company, state, and national laws.
• Entered P.O. requisitions into accounting system on a daily basis to track transactions and maintain central database
information and produces reports, as appropriate. This tracking resulted in us being able to lower the overall cost of
expenses by 10%
Freight Team March 13, 2004 – January 10, 2007
The Home Depot - Denver, CO
Responsible for accurately and quickly packing out all received freight, skuing overstock and stripping it in the overhead.
• Packing down all holes in the run and making sure the store is grand opening ready. Resulting in fully stocked shelves and
the new store experience every day for the customers
• Certified to operate the forklifts, reach trucks, electric pallet jacks, slip-sheets, and order pickers resulting in me being able to
increase my work efficiently by 10 – 15%
Cashier
The Home Depot - Denver, CO
Responsible for tendering and closing all sale and purchase made in the store.
• Ensuring that every customer had any enjoyable and pleasant experience shopping at the Home Depot by answering
any remaining questions, they may have and resolving any issues they may have had while shopping. Necessitating
well-established customer service and communication skills. Resulting in satisfied customer experiences and
increased repeat customers.
Wait Staff June 12th,
2002 – March 19th,
2004
Michelle’s - Colorado Springs, CO
Requiring excellent and top-notch communication skills to allow for optimum service and efficiency.
• Making sure that everything is up to or beyond the customers’ expectations by serving the customers’ menus, food and
drinks, handling customer complaints and irate customers resulting in an enjoyable and memorable experience and providing
customer satisfaction.
Suburban Circulation Supervisor September 1998 - July 2001
The Denver Post News Agency - Colorado Springs, CO
Communicated and organized sub-contractors in the warehouse to ensure the smooth flow of company publications.
• Issued daily reports to upper management on warehouse activities and procedures. Resulting in improvements in workflow
activates
• Negotiated with sub-contractors to perform varies operations whenever a breakdown occurred. Resulting in all routes getting
delivered on time