Raquelle Thénard has over 15 years of experience as a packaging specialist and consultant, with expertise in Wise Package Studio. She has created hundreds of software packages for various organizations, ensuring seamless installation in locked down environments. Thénard also provides training and acts as a subject matter expert. Previously, she worked at several hospitals in Florida, where she led projects to migrate operating systems, implement new software, and establish asset management databases.

1. RAQUELLE THÉNARD
11580 NW 23
RD
St; Plantation, FL 33323 • 954-801-7488 • raquelle24@gmail.com
WISE PACKAGING SPECIALIST / CONSULTANT
Top performing professional, fully experienced in the complete suite of Wise Packaging Tools. Proficient in building, testing and
deployment of software packages using Wise Package Studio for distribution to LANDesk, Active Directory, ScriptLogic, SMS, OEM,
CD and retail. Received multiple “Commitment to Excellence Merits” at Orlando Regional Healthcare System for professionalism and
customer service.
• Creating working repackaged applications utilizing Setup Capture and packages with correct user rights for locked down
environments, using both RegMon and FileMon; developing and configuring the WPS databases and sharepoint directory. Run
conflict manager to detect and remove file and registry conflicts
• Effective using Microsoft and Wise package building best practices and creating / implementing a “best practices”
exclusion list for cleanest possible packages; remove most common ICE error messages for Microsoft logo certification
• Utilize Adobe’s Installshield Tuner and Microsoft Office Resource Kits (ORK tools) for the customization of each
company’s respective applications; create patches for already existing packaged applications when appropriate and transforms
for MSI based applications
• Use merge modules, transforms and patches to effect a seamless installation of the package on to the desired
desktop
• Successful in troubleshooting many software applications and operating systems, including Windows Vista, XP, 2000, NT,
and 9X, Microsoft Office, Novell's GroupWise and Microsoft Outlook.
• Work from home office / telecommuting capable, including secure FTP site for application and package posting, Wise
Package Studio v7 server with fully functioning databases for conflict detection, resolution, and ICE error removal, and fully
functioning lab using VMware Workstation.
PROFESSIONAL EXPERIENCE
MarieLeaman, Inc., Plantation, FL (Consulting Assignments) Aug. 2006 - Present
Primarily using experience and knowledge to assist various companies with short-term assignments that are conducted
remotely using fully functioning Wise Package Studio enabled lab. Finished an 18 month contract assignment for Office Depot in
11/2008. Performed lead engineer responsibilities at Office Depot for both packaging and training the on-site engineering
team using Wise Package Studio 7.
UNISYS, Los Angeles, CA (Consulting Assignment) Feb. 2006 - Oct. 2006
Wise Application Packager – Originally contracted to analyze packaging requirements and determine criteria, with projected 80
packages built. Provided services on-site and through telecommuting via own lab and FTP site to transfer software and packages
• Conducted comprehensive needs analysis and reduced list of packages required to only 45; revised own task list to
reflect constantly changing requirements of packaging
• Evaluated system administration team, identified weaknesses, and provided recommendations to management.
• Completed project, providing 45 silently installing packages for deployment via SMS 2003
Recently requested for another engagement.
FLORIDA HOSPITAL, Orlando, FL (Consulting Assignment) Oct. 2005 – Feb. 2006
Central Florida’s 3
rd
largest employer with 3025 beds in 8 hospitals.

2. Wise Application Packager – Long-term consulting assignment to support a newly formed internal Wise support team which
was under trained and behind schedule in the installation and implementation. Charged with creating 80 packages and
troubleshooting, fixing and testing 250 already created within the 3 month timeframe. Used Wise Package Studio v5.6 and v6.01.
• Wise Package Training - Trained internal staff on Wise best practices, practical tips, and tricks not taught in the Wise class
to more effectively build packages and manage packages already created. Trained technicians on the proper use of conflict
detection and resolution.
• Best Practices - Created a best practices exclusion list and added customizations specific to Florid Hospital’s environment
• Locked Down Environment - Added needed registry and file permissions to the packages so they would properly install and
work in the locked down environment
• Installations - Created advanced nested installations within packages to install multiple packages simultaneously and
seamlessly without any user interaction.
ORLANDO REGIONAL HEALTHCARE (ORHS), Orlando, FL Dec. 1998 – Jul. 2004
8 hospitals, 1572 beds and 10,000 employees, 6000 centrally managed PC desktops, and 1500 printers.
Configuration Management Analyst, Level 2 / System Administrator (Jan. 2001 – Jul. 2004) - Supported all Field
Support and Phone Support Technicians, including additional responsibilities as Queue Manager and Asset Manager. Achieved
full responsibility the Wise Software Packaging System. Successfully repackaged, tested and deployed many software
applications to over 5,000 computers using a combination of Wise and LANDesk, Active Directory and ScriptLogic.
Continued
RAQUELLE THÉNARD PAGE TWO
Wise Packaging Specialist
• Wise Package Studio – Played key role in researching, selecting, and negotiating purchase for the Configuration Management
team for more intelligent package building (completed advanced Wise Package Studio program).
ORLANDO REGIONAL HEALTHCARE
Wise Packaging Specialist /
• Installation – Single handedly installed and configured Wise Package Studio server and desktop software for the entire
Configuration Management team. Recognized as internal Subject Matter Expert.
• WPS Server - Maintained server, related SQL databases and web access portals.
Systems Support
• Windows XP Migration Project - Worked exclusively for 10 weeks as lead technician and was instrumental in sourcing an
outside contractor to assist for duration of project. Certified 360+ applications for use on Windows XP. Selected hardware to be
purchased for the PC’s that needed to be replaced due to insufficient capabilities and subsequently built the images for the
hardware. Established security settings and software distribution methodology. Coordinated with other departments to ensure
technical uniformity. Project finished on time, on budget, and was considered a great success.
• Antivirus Servers - Sole support for the Norton Antivirus/Symantec Antivirus servers that supported all 6,000+ PC’s in ORH.
Internal Antivirus subject matter expert.
• Software Implementation - Sole technician on numerous projects to implement new software, including repackaging the
software utilizing LANDesk to deploy. Packaged and deployed Sunquest and Misys (with related updates) to 1400 and 1600+
PC’s respectively, Antivirus (and 3 version upgrades) to all ORH PC’s, and Microsoft Office 2000/2003 to all PC’s via internal
Ghost image. Installed more than 200 applications. Handled change management paperwork on all software projects.

3. Asset Manager - Collaborated with internal database developers to create ORH’s first IT Asset Management Database from initial
order through retirement (implmentation). Subsequently developed the IT Ordering Database that integrated with the Asset Mgmt
Database to more effectively manage IT purchases and inventory.
• Initiated project to make both databases web viewable for other departments (without ability to change data).
• Managed both databases and created queries/reports for other departments and management as needed.
Queue Manager - Challenged with providing escalated support throughout ORHS and acted as liaison to Field Support
Technicians companywide to ensure that internal customer software/hardware needs were supported in a timely and effective
manner. Delegated specific issues to other SME’s in configuration management and managed the SLA’s for them to ensure timely
resolution.
Field Support Tech., Level 2 (Dec. 1998 – Jan. 2001) – Provided desktop, printer connectivity, software, load testing, and
documentation support to Physicians and all other employees. Lead tech support out of 9 technicians for the 8 hospitals owned by
ORHS. Assigned to flagship hospital, Orlando Regional Medical Center, in downtown Orlando (581 beds) as sole support of
PC’s/Printers in the hospital as well as trainer of new technicians as hired. Supported other technicians as Subject Matter Expert on
escalated issues. Handled PC moves; set up and configured PC systems for new employees; traveled to other locations as needed
to resolve problems
• Operations Improvement – Reorganized dysfunctional printer repair room to an organized operation that was capable of
maintaining several spare printers of every model, and at least 3 parts of every major type for quick repair. Earned Lexmark’s
warranty repair service agreement to enable Lexmark printers to be serviced onsite, reducing repair time from weeks to 2 days
and made the purchase of all Lexmark parts 25% cheaper than retail. Saved ORH more than $50K/year on parts alone.
Expanded the printer repair room to include spare parts for the PC’s and maintained spares for them as well
• Training - Implemented a training program for all new techs to spend at least 1 full day in the printer repair room learning the
printing process so that they could more effectively troubleshoot/fix printers in the field; saved ORH more than $75K/year in
labor; reduced staff from 3 to 1 and amount of time printer repair issue was open from over 80 hours to less than 15.
EDUCATION
SUNY, Genesee Community College, Batavia, NY
A.A.S., Computer Repair Technology, 1997
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
Wise Systems - Completed the Advanced Package Building course for Wise Package Studio version 5
Dershya Institute - Supporting Microsoft 2000 Professional and Server
New Horizons, Orlando - Completed Microsoft Certified Solutions Developer (MCSD) track
Hardware Warranty Repair Certifications - Major vendors include Compaq, Hewlett Packard and Lexmark.
Completed Comptia’s A+ & Microsoft’s MCP certification in Windows XP