Ashish Kumar has over 8 years of experience in roles such as Senior Support Professional and Software Engineer. He has worked with companies like RBS, Barclays, Steria, Verizon, and Javastream Technologies. His responsibilities have included release management, automation, environment management, issue resolution, and supporting various applications. He holds a B.Tech in Computer Science and is ITIL certified.

1. ASHISH KUMAR
B.Tech (Computer Science)
Mail ID: ashishonnet@hotmail.com
Phone : +91(0)9654996440
CAREER OBJECTIVE
Perpetual quest for learning and explore the opportunities to work with better people who would
enhance my experience and knowledge.
WORK EXPERIENCE
Overall Experience of 8.5 years in the following Areas:
 Company Name : RBS, India Development Centre(P) Ltd
Period : Sep 2013 to Till now
Job Profile : Senior Support Professional, Associate
• Working in Environment Management/DevOps role.
• Identifying UAT activities and developing tools to automate the various tasks.
• As a Release Manager, responsible for smoothly carrying out releases including UAT
cycle and Pre-Release activities. Also, making sure any blockers are resolved with
minimum ETA.
• SPOC between development, testing and environment/infrastructure team.
• Involved in testing activity of trades in baseline/upgrade environment including snapshot
creation.
• Co-ordination with Production Support for Release related activities.
• Automation of release and deployment process.
• Build and manage development, QA and integration environments
• Provide support to the Production Support on the Release day.
• Work close with Environment Team and Testing teams to setup all required monitoring
and test packs to ensure minimum client impact or system downtime.
• Ensure continuous increase in test coverage. Work close with Test team to ensure test pack
is updated regularly.
• Resolve UAT issues proactively with minimum ETA.
• Suggest, plan and implement technical innovation to enrich the product/component.
• Configuring Geneos Monitoring System for application components in UAT environments.
• Writing Shell Scripts for automating manual work.
• Working on Hudson for Builds and configs.
• Representing Team in Application release calls.
• Responsible for smooth delivery of releases.
• L3 Support -
o Timeliness in handling Prod issues.
o Keeping the stakeholder informed about the issue.
o Documenting the issue and resolution for future reference.
• Automation of UAT activities.
New Delhi |Mobile:+91 9654996440 |email:ashishonnet@hotmail.com

2.  Project Handled: Migration of Application to another Data Centre.
• Creating new configs for all the components for several UAT environments and PROD.
• Deployment of applications with new configurations in UAT and PROD.
• Handle issues during Testing in UAT.
• Handle Pre-release activities like providing builds/config versions, BAU Handover.
• Provide support to PROD Support Team for any issues during release.
 Company Name : Barclays Technology Centre India Private Limited, Pune
Period : Mar 2011 to Sep 2013
Job Profile : Support Analyst
• Able to work in a fast-paced, flexible environment across multiple teams and technologies to support
various applications.
• Developing Shell / Perl Scripts per the requirements of different teams to automate Application services
and thus reduce manual efforts.
• Developing Shell scripts for creating reports based on the data in log files on UNIX box and mail it to
clients after formatting using AWK and SED tools.
• Writing SQL queries on Oracle 9i to resolve issues.
• Developing shell script to provide application data for dashboard to be reflected across whole business
unit.
• Specialized in ClearCommerce Engine (product of eFunds/Fidelity/Certegy) that processes online
transactions including real-time credit card authorization, electronic check
• Ensuring operational stability of all the supported services by following ITIL Service Management
principles.
• Providing On-call Support to Tier 1 and Tier 2 Mission Critical applications.
• ITIL V3.0 Certified with good exposure to ITIL processes i.e. service transition, change, incident and
problem management.
• Participating in Disaster Recovery / Failover activities.
• Involved in the Software Development Life Cycle tasks such as analysis of customer requirements, low
level and high level software designs, implementing the product, testing the product and maintaining the
product to fix defects, Issue management - identification, escalation & resolution, circumvention, problem
resolution, Root cause analysis.
• To provide support estimates and do the risk assessment for the service change of existing or new
applications. Escalate the risks and issues associated with the changes to Stakeholders.
• Troubleshooting Applications, analyzing logs to diagnose problems.
• Timely escalation of issues that need attention from stakeholders.
Projects handled:
Disaster Recovery Switch in UK - Handled DR activity during onsite to switch the payment application
from one site(datacenter) to another.
 Company Name : Steria India Ltd
Period : Sep 2010 to Feb 2011
Job Profile : Software Engineer
Project transitioned from Steria to Barclays. Thus, joined Barclays in March 2011.
 Company Name : Verizon Data Services(India) Private LTD, Hyderabad
Period : 1 Oct 2008 to Aug 2010
New Delhi |Mobile:+91 9654996440 |email:ashishonnet@hotmail.com

3. Job Profile : Software Engineer
Responsibilities : Working in 24x7 team and supporting Business Critical Service Assurance
Applications in the Telecom domain, providing value added services in support of the Organization’s goals and
Objectives. Responsibilities include:
• Maintain, Monitor & Support all applications with the goal of 99.9% or better system availability.
Proactive Surveillance is accomplished via various monitoring tools like Big Brother, Patrol, and
Sentinel. Also scripts are written and executed to validate the health of the application.
• Implementing DCRs (Data Change Request) on IBM DB2 Database 9.1 by executing SQL queries.
Both in UAT and PROD.
• Anticipate performance bottle necks and take corrective measures to avoid breakdowns on various
UNIX Flavors like AIX and Solaris.
• IR Handling via CMIS Ticketing system and providing timely and knowledgeable Technical Support.
Also co-ordinate with the Application Development teams for Tier III support.
• Minimize both the number and duration of any crisis and follow-up with the appropriate teams
(Development, Operations, DBAs) to implement improved monitoring to prevent the recurrence of
similar outages.
• Document best practices for outage resolution with the goal of reducing the MTTR (mean time to
repair) for application outages.
• Preparing the server analysis reports (CPU and Memory utilization, workloads etc) on the weekly
bases.
• Working closely with Development teams to configure Websphere.
• Responsible for Renewing Verisign and Cybertrust SSL Certificates for Web Server and App Server.
• Co-ordinating with different teams and arranging conference calls at the time of Outage.
• Maintaining backups provide metrics and status reporting.
• Daily tasks include monitoring applications and health checkups.
• Coordinating with Respective Teams prior to the Application/Infrastructure/Middleware release.
• Troubleshooting the issues in Application with Websphere Application Server ND 5.1.
• Participating in Technical Architecture planning with different teams (DEV, VSO) for setting up new
instances of Applications.
• Giving Knowledge Transitions and Imparting Trainings.
• Participating in CMC Bridges to resolve the issue.
• To accompany the projects in their phases by qualification and setting in production.
• Qualification of setting in production of the new application versions.
New Delhi |Mobile:+91 9654996440 |email:ashishonnet@hotmail.com

4. Change Control / Change Management
• Support the timely and risk-averse implementation of all D&E initiatives, Bug fixes and Deploying
patches with change control process and preparing task plans.
• Ensure no code fix goes into production without being tested in UAT/STE and co-ordinate all
production activities within Verizon best practices.
• Making sure Change Acitivity is scheduled in CM tool.(Verizon Internal Tool)
• Filling accurate information for change activity in CM Tool(Verizon Internal Tool)
Projects handled:
Project North:
 Participated in Planning, Migration, and Initial Software (Application & Middleware) Deployment Phases
and Post production of the Application.
 Responsible for creating new instances of Applications on newly build Unix servers in a clustered
HACMP environment.
 Checking connectivity of Application with Database using Websphere Admin Console.
 Coordinating with SSO teams to install correct version of packages compatible to Web servers.
 Setting Connectivity between different Applications by exchanging keys.for eg., connectivity between
Openssh on Unix and F-secure on Windows.
SSO/IHS/Websphere Upgrade
Responsibilities
 Responsible for whole project to upgrade with total of 4 servers.
 Joining Calls, follow-up on the Action Items.
 Creating Task Plans for Websphere 6, IHS and SSO Upgrades.
 Follow-up regularly with Project Managers, Development Team and Middleware Teams to address
issues.
 Resolve several issues including Middleware and Application, in order to bring the upgrades live in
Production.
 Company Name : Javastream Technologies
Period : July 2007 to September 2008
Job Profile : Analyst
New Delhi |Mobile:+91 9654996440 |email:ashishonnet@hotmail.com

5. • Developed GoJobs Project on Java/J2EE platform and Oracle Database & providing it’s maintenance.
• Providing Application Software Support.
• Managing applications on Linux Boxes.
• Maintaining and managing of Data Center activities in coordination with third party vendors.
• Deploying patches on UAT and PROD Servers.
• Preparing the server analysis reports (CPU and Memory utilization, workloads etc) on the weekly bases.
• Working under strict SLA to provide best and timely support, using Ticketing system Remedy.
ACADEMIC QUALIFICATIONS
• B.Tech in Computer Sc. & Engineering from Raj Kumar Goel Institute of Technology–Ghaziabad.
TRAININGS AND CERTIFICATIONS
• Got Spot Award within 1 year of joining Verizon for excellent performance.
• ITIL Certification V3.0
• Communication Training Verizon-Internal
• IBM WebSphere 5.1 Verizon-Internal
• Websphere Technical Architecture Verizon-Internal
• UNIX System Management Verizon-Internal
• UNIX Shell Scripting Verizon-Internal
• UNIX User and Data management Verizon-Internal
• Brainbench Certification for Java 2 Fundamentals
• Brainbench Certification for RDBMS
IT SKILLS
O. S. : Worked on AIX, LINUX, SOLARIS, UNIX, Windows XP Platforms
DBMS : Oracle 9i, IBM DB2 9.1, MS Access, SQL
DB Clients : Toad, SQL Developer
Unix Editors : Notepad++, Cygwin, Vi, Sublime.
Internet : Current Technologies.
WEB/APP Servers : Websphere Application Server ND 5.1, Tomcat 8
Networking : Networking Essentials
Application Support : Application support on UNIX and Websphere Application Server ND 5.1
Remote Management tools : F-Secure SSH, VNC, Remote Desktop, PC anywhere, Putty, Citrix.
Ticketing Tool : Jira, Confluence, Service Now, HP Service Manager 7, CMIS.
Software versioning and
revision control system : Tortoise SVN
PERSONAL DETAILS
Father’s Name : Mr. G.C. Srivastava
Mother’s Name : Mrs. Usha Kiran Srivastava
New Delhi |Mobile:+91 9654996440 |email:ashishonnet@hotmail.com

6. Date of Birth : 07/12/1983
Sex : Male
Marital Status : Married
Languages Known: English & Hindi
Address : C 101 C, UGF, Panchsheel Vihar, Khirkee Extension road, Malviya Nagar
New Delhi - 110017
Phone No : +91(0)9654996410
Mail-ID : ashishonnet@hotmail.com, ashishonnet@gmail.com
Date Signature
New Delhi |Mobile:+91 9654996440 |email:ashishonnet@hotmail.com

7. Date of Birth : 07/12/1983
Sex : Male
Marital Status : Married
Languages Known: English & Hindi
Address : C 101 C, UGF, Panchsheel Vihar, Khirkee Extension road, Malviya Nagar
New Delhi - 110017
Phone No : +91(0)9654996410
Mail-ID : ashishonnet@hotmail.com, ashishonnet@gmail.com
Date Signature
New Delhi |Mobile:+91 9654996440 |email:ashishonnet@hotmail.com