Abdul Mateen is a senior cloud specialist with over 16 years of experience in systems management, architecture, operations, and technical support. He currently manages internal and external cloud infrastructure and support teams as a manager at Hitachi Consulting. Previously, he held roles at Cisco Systems and Microsoft, where he gained expertise in technologies like Cisco UCS, VMware, and Microsoft systems. He has a proven record of delivering solutions to complex challenges and mentoring teams.

1. ABDUL MATEEN
asnamat@yahoo.com | M: +91 990 201 6412
Summary
A Senior Cloud specialist with extensive experience performing complex technical Analysis,
Design Architecture and implementation on enterprise networks. Self-starter with an acute
attention to detail and a proven track record for creating excellent customer and vendor relations
through thorough communication and the ability to rapidly respond to business challenges with
innovative solutions. Practical, articulate, and dedicated with a strong history of promotions to
positions with increasing responsibility and authority.
Highlights
• Over 16 years of progressive experience in Systems Management, People management,
architecture, planning, Design, operations, maintenance, configurations, troubleshooting,
end user technical support & trainings.
• Emphasis on introducing key technology solutions to meet the changing needs of a
dynamic business environment. Special attention given to usability, performance,
scalability, security, & fault-tolerance, DR solutions within critical environments.
• Skilled in documentation, internal control procedures, systems analysis, technical support,
equipment demonstration & network administration.
• Excellent communication, presentation, corporate training, designing, evaluating,
coordinating, resolving, implementing, servicing & leadership skills.
Accomplishments
• Track record of success delivering solutions to complex technical challenges.
• Was awarded Ace award technical excellence.
• Delivered multiple technical sessions on Cisco TV for global audiences.
• Formed, trained, mentored multiple teams successfully to manage IT operations.
• Lead virtualization operations team from IST.
• Delivered Executive briefings for customers resulting in successful sales.
Certifications & Trainings
1. CCNA Cisco Certified Network Associate.
2. VCP5-DCV
3. CISCO UCS C-Series and B-Series Administration.
4. Data Center Unified Computing Implementation v4.0.
5. Data Center Unified Computing Design v4.0.
6. Microsoft Certified Technology Specialist
7. Microsoft Certified Professional
8. ITIL V3 Foundation.
9. RHCSA Certified
10.RHCE Trained
11.Netapp Certified Storage Associate

2. Key Skills
• Cisco UCS Clusters Administration (C-Series and B-Series)
• Cisco UCS Firmware upgrade/management, Service profiles.
• UCSM GUI and CLI
• Microsoft AZURE
• Amazon AWS
• ESXi Management.
• Vsphere Virtual Center 5.5/6.0
• VMWare SSO 5.5/PSC 6.0
• Trend Micro Enterprise AV solution.
• Altiris Notification Server 7.0
• Clustering, NLB and failover issues.
• Performance tuning/Troubleshooting
• Familiar with Power CLI, Power GUI.
EXPERIENCE
Manager - Specialized Services 2016 till Date
Hitachi Consulting.
Responsibilities:
• Manage Internal and external cloud
• Responsible for maintaining high availability of Datacenter services
• Design deploy customized solutions for US and European clients
• Manage L1, L2 and L3 support teams
• Escalation contact for high priority incidents
• Mentor Support team
Achievements:
• Redesigned vsphere infrastructure to address major availability, redundancy, High
Availability issues.
• Analyzed security architecture and proposed design changes to improve security
standards
• Automation opportunities identified
• Identified and driving Resource Optimization initiatives
Sr. IT Engineer May 2007 – April 2016
Cisco Systems, Inc
Responsibilities:
• Manage UCS clusters, operational support includes
o Firmware upgrades
o Troubleshoot operational issues
o Manage Service Profiles/Templates
o Create/Manage Policies
o Configure call-home/communication services.

3. • Manage Global Vmware infrastructure (ESXi Upgrades, troubleshoot operational issues,
Maintain ORACLE Databases for VC, VUM databases).
• Proactively monitor server for any failure and resolve the issues before the issue effects the
production.
• Involve in technical evaluation of new releases and feedback design/implementations
teams.
• Plan and develop strategy for bulk migrations.
• Test and deploy software and security patches in the production environment
• Coordinate with application team to fix any compatibility issues.
• Provision servers as required to global team with Cisco Standard images.
• Understanding of ITIL Problem Management Process & Procedures
• Follow the complete Life-Cycle of Problem Management
• Coordinate with the Change Management teams to incorporate the changes suggested in
workaround / resolution
• Ensure systems are available, reliable, and work at optimum performance
• Provision of technical consultancy to development plans and projects
• Provision of effective and efficient running of the systems and ensure its optimum
performance
• Provide Root Cause Analysis (RCA) for major problems
Achievements:
• Managed Global deployment of Cisco UCS clusters.
• Redesigned Vsphere architecture to migrate to SSO 5.0
• Involved in major migration project from HP to UCS.
• Managed Enterprise Vmware infrastructure.
• Delivered Executive Briefing Sessions for Cisco Sales with positive results.
• Redesigned and deployed Cisco AV environment including Filer scanners.
• Designed and delivered VMware and UCS trainings to Infrastructure Management Center
team for transitioning operational support.
• Delivered internal technical “NERD Lunch” Sessions for global audience on Virtualizations
technologies.
• Gained expertise on Altiris 7.0 for patch management.
• Managed Enterprise SQL Clusters.
Support Engineer May 2005 to May 2007
Microsoft Corporation
Responsibilities:
• Responsible for efficiently managing the relationship with these customers and thoroughly
documenting their cases.
• Collaborate on cross-team and cross-product technical issues by working with resources
from other groups as needed to resolve customer issues.
• Collaborates with Tech Leads and escalation resources when appropriate.
• Report software bugs and customer suggestions.
• Lead triage meetings to share knowledge with other engineers and develop customer
solutions efficiently.
• Consistently shares best practices with team members.
• Act as technical resource for broad and complex issues, and may typically be assigned to
moderately strategic accounts.
• Ability to develop and deliver “in depth” technical training to other engineers.

4. • Write complex technical articles and sample programs for knowledge base.
• Maintain strong working knowledge of pre-release products and take ownership for product
improvement in key product areas.
Achievements:
• Authored Internal KB article on Systems management Server.
• Authored many Solution objects.
• Learned various technologies.
• Worked on Enterprise servers resolving technically complex issues
• Worked on Systems management server 2.0 and 2003 on live customers environments on
various SMS issues including planning, designing, deployment, configuration and
troubleshooting.
• Was Subject matter expert on SMS client installation issues.
• Was recognized as team resource for SMS and MOM.
• Trained new hires and took triages for the team to keep them abreast on new issues
System Administrator May 2003 to May 2005
Netindia Pvt Ltd, Hyderabad.
Responsibilities:
• Managed LAN and WAN, including multiple Win2K Servers, Exchange 2000, and Active
Directory.
• Provided desktop support for 65 internal employees.
• Provided strategies for efficient and effective web development processes
• To plan for disaster, minimizing the risk and the potential damage, including backups and
disaster recovery planning.
• To resolve any systems problems that crop up and to see the warning signs and head them
off before they become a problem.
• Provide RAS services for internal device testing.
• To provide VPN services for data transfers between overseas offices.
• Manage network security using Fortigate firewall, ISA 2000 server.
• Implement and maintain Visual Source Safe for all projects codes.
• To maintain employee Internet management using ISA server, provided user level Internet
control.
• To schedule and maintain company’s data backups.
Achievements:
• Migrated all Linux server environment to Windows platform, Servers were built on Linux
with multiple services. Was responsible for migrating mails services, CVS, web services, ftp
services to windows platform.
• Solely planned and deployed Exchange 2000,
• Planned designed and implemented network security policy.
• Managed Network security using fortinet firewall. Implemented virus scanning for SMTP,
POP, HTTP, IMAP protocols at firewall stopping virus at the gateway.
• Implemented Spam protection at firewall. And at exchange server using GFI mail
essentials.
• Provided an anonymous ftp server for internal file sharing to eliminate shared folders across
organization, which could be vulnerable to viruses.
• Implemented Visual Source Safe for project versioning across the organization.
• Configured RAS server for internal product testing.

5. • Installed and configured Microsoft SQL Server 2000.
• Planned and implemented data backup procedures. Aggregated data spread throughout
the organization sorted indexed and backed up onto compact disks.
• Provided Network storage server implementing hardware RAID level 0 to have minimum
latency.
Network Engineer October 1999 to April 2003
PCP Pharmaceuticals Ltd, Hyderabad .
.
Responsibilities:
• Responsible for configuration of computers and related hardware.
• Overall monitoring, to maintain maximum uptime minimum down time.
• Designed LAN and configured Switches to support network traffic.
• Maintained network by replacing and upgrading CPU’s Hard drives, NIC cards, Memory,
CD-ROM’s, Modems, and SCSI cards when necessary.
• Executed initial software installation of Windows 98, 2000, and subsequent upgrades.
• Installed and configured TCP/IP on workstations in a networked environment.
• Conducted routine network maintenance such as restorations system upgrades.
• Performed product evaluations and recommended hardware and software solutions to user
problems based on network operating system and topologies.
• Provided technical support by troubleshooting system database to promote a consistent
working environment for end user on an Ethernet network.
• Customized workstations to suit individual client needs and specifications.
Achievements:
• Managed diverse network activities.
• Maintaining a notable percentage of on time delivery rate of company requirements.
• Successfully learned new technicalities as they arouse during the time frames of my
employment.
EDUCATION
Bachelors of computer applications 2003
Osmania University Hyderabad, Telangana, India
Diploma in Civil engineering 1997
State Board of Technical Education and Training Hyderabad, Telangana, India
Mohd. Abdul Mateen

6. • Installed and configured Microsoft SQL Server 2000.
• Planned and implemented data backup procedures. Aggregated data spread throughout
the organization sorted indexed and backed up onto compact disks.
• Provided Network storage server implementing hardware RAID level 0 to have minimum
latency.
Network Engineer October 1999 to April 2003
PCP Pharmaceuticals Ltd, Hyderabad .
.
Responsibilities:
• Responsible for configuration of computers and related hardware.
• Overall monitoring, to maintain maximum uptime minimum down time.
• Designed LAN and configured Switches to support network traffic.
• Maintained network by replacing and upgrading CPU’s Hard drives, NIC cards, Memory,
CD-ROM’s, Modems, and SCSI cards when necessary.
• Executed initial software installation of Windows 98, 2000, and subsequent upgrades.
• Installed and configured TCP/IP on workstations in a networked environment.
• Conducted routine network maintenance such as restorations system upgrades.
• Performed product evaluations and recommended hardware and software solutions to user
problems based on network operating system and topologies.
• Provided technical support by troubleshooting system database to promote a consistent
working environment for end user on an Ethernet network.
• Customized workstations to suit individual client needs and specifications.
Achievements:
• Managed diverse network activities.
• Maintaining a notable percentage of on time delivery rate of company requirements.
• Successfully learned new technicalities as they arouse during the time frames of my
employment.
EDUCATION
Bachelors of computer applications 2003
Osmania University Hyderabad, Telangana, India
Diploma in Civil engineering 1997
State Board of Technical Education and Training Hyderabad, Telangana, India
Mohd. Abdul Mateen