1. Alex Belal
1482 Sea Breeze lane
Melbourne, FL 23935
Phone Number (201) 923-9395
Email: asalx@yahoo.com
PROFESSIONAL SUMMARY
• PC Systems Specialist with 25 years hands-on experience and formal training.
• Strong, results-oriented, quick to focus activities on supporting corporate objectives.
• Experienced in both corporate and retail environments.
• Excellent user and customer support skill.
• Excellent diagnostic skills in hardware/software issues.
• Broad understanding of entire PC systems, computer, peripherals and network.
• Good depth of knowledge for software applications in most office environments.
• Operate with minimal supervision.
• Manage time effectively; set priorities appropriately, schedule calls.
• Maintain professional demeanor under stress.
CERTIFICATIONS
• A+ Certification 8/99
• Server + 12/04
• HP0-500 APS 12 /04
• MCP WIN XP 270 1/05
• CNE Networking Technologies 7/99
ACCREDITED PLATFORM SPECIALIST
• HP ProLiant Servers Accredited Platform Specialist
• HP Commercial Desktops, Workstations and Notebooks
• HP LaserJet Solutions
• Dell Servers, Laptops, printers and Workstations
• Lenovo, Laptops and Workstations
• IBM Servers
• Xerox Printers
• Lexmark printers
TECHNICAL SUMMARY
HARDWARE
• Installation, diagnostics and repair of personal computer (IBM Compatible) desktop, Servers and laptop
components, including hard drive, memory, video, networking multimedia, as well as repair of peripheral
devices such as CD-ROM, printers, SCSI devices, etc.
SOFTWARE
• Installation, configuration, and troubleshooting of win XP, Win 2000, Dos, Win NT, and Novell NetWare
server/client. MS Office includes MS-Word, Excel, Access, PowerPoint, Outlook, and Publisher.
• Preparation of initialization files for Windows 2000 7, XP, NT, and Windows 7- 8
• Novell NetWare 4.11: managed print services and implemented utilities.
• Windows NT Server/Workstation: managed users and groups in SAM; set up and maintained Registry,
provided Disk Administration, and administered both file and director security.

2. WORK EXPERIENCE
L3 – Advanced Technician contractor 1/2/2015 to 7/24/2015
Randstad
At Health First Melbourne FL
It was exceptions for certain areas where the work schedule may need to change to daytime
hours so I had be flexible with their work schedule if needed
• Hospital Locations (4 main campuses) and Medical Offices. Techs must be comfortable
working in a hospital/medical environment (sick people, death, etc.)
Scope: Standard Lug and Plug, Data Migration – Remove Old Systems.
Worked on Cloud Computing GroupWise to Exchange Migration
GroupWise to Office 365 Migration Services
Exchange 2007 to Office 365 Migration Services
MIMA AD to Health First User Account Migration Services
Lync Online Implementation Services
GroupWise Services Scope:
• Deploy the Exchange 2013 hybrid Office 365 environment.
• Deploy "Dell Migrator for GroupWise" as the core migration toolset to migrate
GroupWise mailboxes to Office 365 systems.
• Validate email routing between legacy GroupWise messaging systems and Office 365
systems. Perform a Pilot migration initially to validate the mailbox migration process.
• Worked on migrating all GroupWise mailboxes to Office I was intimately involved in
every detail of the validation and migration phases.
• The position required sharp troubleshooting skills, with customer-facing skills and
personality for desk-side support, break-fix and Windows 7 support, and understand the trouble
ticket process using Remedy software Individual had be knowledgeable of Windows operating
system environment. Able to comprehend and follow verbal and written technical instructions
and scripts.
• I had to act individually in many cases to complete service events. Experienced in
managing subordinate technicians including escalating and resolving issues as they arise.
• Skills needed to interact with the Customer Site Contact to prepare site for service
delivery. Responsible for resolving technical escalations that arise during service delivery.
Proven project experience utilizing data and settings migration, imaging, application installation,
and technologies. Able to comprehend and follow verbal and written technical instructions and
scripts.
• I was required for servicing hardware issues on computers and medical equipment’s such
as KBMA DATA CAPTOR
ITS, Union City, NJ 06/11- 2014
Independent Consultant
• Working as an independent consultant to provide help for small business and on-call support.
• Responsible for analyzing and resolving complex hardware and software problems associated with desktop
and laptop PCs and peripherals. Functions include but are not limited to: setup of workstations/devices,

3. repair/elimination of equipment problems, resolution of compatibility issues. Maintain expertise in PC
based software packages/host based programs, and may be dedicated to a customer site or dispatched.
Maintain an excellent customer relationship by providing a high level of service.
• Responsible for troubleshooting and fixing all hardware issues in Microsoft Windows, MS Office and
network environment.
• Provide installation and migration support for Windows 7 and 8 computers.
• Troubleshoot PC connectivity issues with the network including DNS and TCP/IP configuration.
• Identify opportunities for other IT Solutions services/products in customer environment.
• Operate within customer standard operating procedures.
• Act as a customer's employee and at the same time represents my company and its interests.
• Apply quality control tools / processes to daily activities.
CompuCom 06/05 – 06/2011
Customer Support/Field Technician
• Performed remedial repair and preventive maintenance.
• Installed manufacturer's Engineering Change Orders and Field Change Orders.
• Performed hardware installation, de-installation and”add/moves/ changes”.
• Provided user data and application recovery.
• Customized desktop hardware to meet user specifications and site standards.
• Used diagnostic tools to troubleshoot problems associated with network connectivity, and workstation
hardware / software.
• Used tools and methodologies to load copy and customize operating system configurations.
• Familiarized end users on basic software, hardware and peripheral device operation.
• Effectively communicated orally and in writing technical information to non-technical audiences.
• Operated effectively in a team environment with both technical and non-technical team members.
• Anticipated, identified and resolved problems.
Northrop Grumman, Edison, NJ 11/03 – 05/05
Field Technician
• HP contractor, providing technical support and repairs for printers, laptops, servers, and workstations.
• Performed remedial repair and preventive maintenance.
• Installed manufacturer's Engineering Change Orders and Field Change Orders.
• Performed hardware installation, de-installation, moves, add and changes.
• Applied quality control tools / processes to daily activities.
• Provided large workgroup support.
• Responsible for the overall installation and maintenance of workgroup computing and communications
equipment, systems, and networks.
• Provided total coverage from the building underground to the end-user desktops.
• Worked independently without constant supervision, performing installation or relocation requests when
not responding to repair calls.
• Periodic major project management in the role of lead-technician, directing co-workers efforts, in the
installation or removal of large workgroup equipment and wiring, always meeting commitment dates.
Delta Computic Inc, Teterboro, NJ 07/99 - 10/03
Computer Analyst (site manager)
• Price Waterhouse& Coopers: Provided end-user technical support for Fortune 100 Company.
Responsible for configuring, maintaining and troubleshooting network resources. This position required
extensive end-user interaction, teamwork, self-discipline and technical expertise. Diagnosed and repaired
various laptop, desktop and printers such as system boards, CPU cards, audio boards, and power blocks, in

4. both NT and Windows environments. Software included Lotus Notes, Microsoft Office, and Peregrine
Systems.
• Malcom Pirnie Mahwah, New Jersey: Supported network for a 200-user office. Required thorough
experience of network due to a lack of IT staff. Gained and used a vast knowledge of network hardware:
cabling, hubs, and routers. Software included NT Server, Win 95, and Win 98.
• SIAC/American Stock Exchange: Tested monitors (1031 Flukes, Electro homes), open/close calls for
repairs to shop, liaison between client and vendor.
• Delloite and Touche: Supported printer and laptop users.
• Beth Israel Hospital, Newark, NJ: Assisted in network support. Required a quick understanding of the
hospitals network architecture. Installed and configured print servers; installed and configured 100BaseT
cards. Upgraded and configured various desktops. Configured Microsoft Outlook clients for an exchange
server upgraded Anti-Virus Programs, various problem diagnostics and solutions.
• IMPATH: Install, configure, and repair desktop PCs using various Windows Operating systems. Re-image
PCs, perform hardware and Software upgrades, and troubleshoots system components. Utilize software
diagnostic and anti-viral programs. Support PC peripherals, printers, and telephone systems. Install, certify
and repair LAN wiring and hubs using TCP/IP protocol over 10/100-BaseT category 3/5 wiring. A+
qualified and certified. Utilize network diagnostic and alignment equipment. Ability to Lift 100. work
under desks, or on ladders
• JP Morgan: Printer’s troubles shooting.
• Chilton Hospital: Provided end-user technical support. Troubleshoot system components. Support PC
peripherals, printers, and customer support.
• Chase Manhattan: Hardware support. Support PC peripherals, printers, and upgrade.
• Verizon: Hardware support. Printer troubleshooting.
ARA MARK, East Rutherford, NJ 10/93 – 01/97
Customer Service Representative
• Communicated effectively with a large and varied customer base to ensure delivery of high quality
products.
• Learned to work as part of a team.
• Worked flexible shifts, depending on business flow.
• Supported Office PC’s.
EDUCATION & TRAINING
Chubb Institute, Parsippany, NJ 11/98
Diploma in Computer Technical Support (CTS)
96% GPA
Bergen Community College, Paramus, NJ 09/96
Earned 15 credits while working 35-40 hours per week