Raquelle Thénard has 19 years of experience in IT with a focus on SharePoint administration and engineering. She is currently a SharePoint Engineer at Baptist Health South Florida responsible for architecture, infrastructure, administration and support of their SharePoint environment. Prior to this she held roles as a Wise Application Packager and has consulting experience packaging applications using Wise Studio. She has extensive experience deploying, maintaining and optimizing multiple SharePoint farms.

1. RAQUELLE THÉNARD
11580 NW 23
RD
Street; Plantation, FL 33323 • 954-801-7488 • raquelle24@gmail.com
SHAREPOINT ADMINISTRATOR/ENGINEER
Top performing professional with 19 years experience working in IT, fully experienced in the Microsoft SharePoint Framework. Currently
responsible for the underlying infrastructure; including databases, virtualization, and operating systems, ensuring that backups,
maintenance, and performance monitoring are configured and reportable. Capable of architecting the creation, management, and
support of a high availability technical roadmap while scaling for rapid and/or long-term growth. Highly interested and motivated in
driving user adoption of SharePoint.
• Solid information architecture skills specifically related to SharePoint’s data capabilities, along with a thorough
understanding of the inter-relationships between content types, shared columns, search, navigation, information management
policies, governance, and other data-related facets of an enterprise SharePoint implementation.
• Configure and support multiple SharePoint farms, including production, staging, development and IQA, to adhere to
industry standard development life cycle procedures
• Manage SharePoint end user accounts, permissions and access rights in accordance with best practices regarding
privacy and security
• Knowledgeable of the regulations regarding federally protected personally identifiable information such as
ePHI within SharePoint
• Proficient with Powershell and stsadm.exe for the automation of complicated as well as daily tasks
• Successful in troubleshooting to resolve simple problems up to full scale outages. Communicates plans, status, and
issues to higher management levels as well as documenting post incident root cause analysis and lessons learned
PROFESSIONAL EXPERIENCE
Baptist Health South Florida, Doral, FL Feb. 2009 - Present
Wise Application Packager (Feb. 2009 – Apr. 2010) – Joined a team of dedicated packagers using Wise Application Studio
v7 and Microsoft App-V. Consistently handled the most difficult packages offered to the team via Line of Business for both the
clinical and financial teams.
SharePoint Engineer (Apr. 2010 – Present) - Joined the team responsible for the architecture, infrastructure, administration
and support of the SharePoint 2007 environment, hosting the external facing corporate website, internal intranet, departmental sites,
over 1,000 teamsites, mysites, many marketing campaign sites as well as workflow and documentation for many teams. Involved
with the upgrade to SharePoint 2010 and integration of applications that directly support patient care into the environment. Currently
working on the project to upgrade to SharePoint 2013.
• Sole support and engineer for 11 SharePoint farms from 9/2014 until 3/2015 , two of which required 24/7 uptime.
During this time, optimized each farm to run on fewer server resources and virtualized one farm in accordance with corporate
directives.
• Develop and maintain user and technical documentation , guidelines or instructions as necessary using the
enterprise WIKI publishing feature. Navigation for the wiki is managed metadata controlled.
• Meet with other teams to scope business processes and develop solutions using SharePoint workflow, managed
metadata, content types and search to increase user adoption of SharePoint
• Perform everyday system administration, Central Administration duties, backup and restore of site collections to item
level, and manage changes to site owners or site collection administrative requests
• Deploy SharePoint features and solutions according to established change management processes
• Responsible for Windows as well as SharePoint patching and security vulnerability mitigation

2. • Implemented DocAve 3
rd
party suite of tools including Administration, Deployment Manager and storage and security
suites
• Implemented and currently maintain search services , defined search scopes in conjunction with knowledge
managers relating to data classification. Fix crawl errors as needed.
• Planned for and allocated applicable space to site collection level recycle bin to allow for quick restoration of
deleted user files and list items
• Managed the content database size using remote BLOB storage, DocAve storage suite and split content databases into
multiples when required to maintain size within recommended parameters
• Created Powershell script to install SharePoint and all support applications on a new server. Script either creates a
new farm or adds the server to an existing farm with application/wfe role specified, enables loopback check whitelist. No
Sharepoint databases or application pools have GUID in the name
• Utilized SQL backup/restore of content databases to refresh environments that had become out of sync
• Create web applications and site collections as needed via powershell. Scope business requirements for new
requests to ensure the correct level of site is created
• Use ULS logs as needed for troubleshooting and issue mitigation
Continued
RAQUELLE THÉNARD PAGE TWO
MarieLeaman, Inc., Plantation, FL (Consulting Assignments) Aug. 2006 – Feb. 2009
Primarily used experience and knowledge to assist various companies with short-term assignments that are conducted
remotely using fully functioning Wise Package Studio enabled lab. Finished an 18 month contract assignment for Office Depot in
11/2008. Performed lead engineer responsibilities at Office Depot for both packaging and training the on-site engineering
team using Wise Package Studio 7.
Requested for another engagement at Office Depot in 2014
UNISYS, Los Angeles, CA (Consulting Assignment) Feb. 2006 - Oct. 2006
Wise Application Packager – Originally contracted to analyze packaging requirements and determine criteria, with projected 80
packages built. Provided services on-site and through telecommuting via own lab and FTP site to transfer software and packages
• Conducted comprehensive needs analysis and reduced list of packages required to only 45; revised own task list to
reflect constantly changing requirements of packaging
• Evaluated system administration team, identified weaknesses, and provided recommendations to management.
• Completed project, providing 45 silently installing packages for deployment via SMS 2003
Requested for another engagement.
FLORIDA HOSPITAL, Orlando, FL (Consulting Assignment) Oct. 2005 – Feb. 2006
Wise Application Packager – Long-term consulting assignment to support a newly formed internal Wise support team which
was under trained and behind schedule in the installation and implementation. Charged with creating 80 packages and
troubleshooting, fixing and testing 250 already created within the 3 month timeframe. Used Wise Package Studio v5.6 and v6.01.
• Installations - Created advanced nested installations within packages to install multiple packages simultaneously and
seamlessly without any user interaction.

3. ORLANDO HEALTHCARE (OHS), Orlando, FL Dec. 1998 – Jul. 2004
Configuration Management Analyst, Level 2 / System Administrator (Jan. 2001 – Jul. 2004) - Supported all Field
Support and Phone Support Technicians, including additional responsibilities as Queue Manager and Asset Manager. Achieved
full responsibility the Wise Software Packaging System. Successfully repackaged, tested and deployed many software
applications to over 5,000 computers using a combination of Wise and LANDesk, Active Directory and ScriptLogic.
Field Support Tech., Level 2 (Dec. 1998 – Jan. 2001) – Lead tech support out of 9 technicians for the 8 hospitals
owned by ORHS.
EDUCATION
SUNY, Genesee Community College, Batavia, NY
A.A.S., Computer Repair Technology, 1997
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
New Horizons – Several SharePoint 2007 and 2010 classes
Attended SharePoint Fest, Washington D.C.
Working on SharePoint 2013 Core Solutions 70-331 examination