- Gopa Krishna Mohapatro has over 4 years of experience in application support, maintenance, and project deployment activities for life science clients. - He has extensive experience supporting critical applications such as Empower, Openlab, and Nugenesis across global sites. - His responsibilities include incident and problem management, software testing, user training, and coordinating meetings with clients and cross-functional teams.

1. Gopa Krishna Mohapatro
Email: gkmp1990@gmail.com
Phone: +91-8939955615
OBJECTIVE
Seeking a position in a reputed organization where I can use my experience and
knowledge to work in a globally competitive environment on challenging assignments
which helps me to enhance my skills and techniques, and also achieve the standards
and requirements of the organization.
STRENGTHS
Excellent Application knowledge
Very good Team player
Commitment and dedication
Ability to learn on job.
Strong Analytical Skills
Time management
Highly Flexible
Good Communication Skills
EDUCATION & CERTIFICATIONS
Degree University Year of Passing CGPA/Percentage
B.Tech RIT, BPUT, Orissa 2011 7.78(CGPA)
Intermediate [CHSE]
XII
K.K.Jr College, Orissa 2007 74%
[H.S.C] Xth S.K.K.B.P, Orissa 2005 85%
Skills
Languages and DBs HTML, Core Java, Oracle, SQL and PL-SQL
Application Empower2 FR5 , Empower3 FR2 and Waters Nugenesis
Scientific Data Management System (SDMS 8.0)

2. SUMMARY
• I have Overall 4.4 years of IT experience in Application Support, maintenance
activities and project deployment activities.
• Have extensive experience in working with multiple global top pharma clients.
• Handling multiple Lab applications belong to Gold tier category and supporting
critical application like Empower, Openlab, Nugenesis and providing functional
support in L2 application across global sites.
• Performing Computer system validations (CSV) for acquisition servers and
Client PCs as per GAMP Guidelines.
• Handling of Client meetings & conducting of Technical sessions, knowledge
Transfer sharing sessions with Team members.
• Familiarity with the CDMS, GCMS, PDOCS & other Document Management
systems.
• Knowledge of 21 CFR Part 11 including: electronic records, electronic
signatures, audit trail, access security, back up/disaster recovery, etc.
• Coordination of meetings, document issues, action items, meeting notes, and
performs appropriate follow up related to project with offshore/onshore/
Service Level Manger.
• Assessing the issues on the production systems & preparation of CSI
(Continuous Service Improvement) Documents & participate in the planning
and implementation of the Ideas to improve the services for customer
satisfaction.
DOMAINS WORKED ON
• Health Care and Life Science
EXPERIENCE
• Worked as Software Engineer in Mahindra Satyam cum Tech Mahindra from 21-
Feb-2012 to 05-Feb-2015.
• Currently Working as Senior Software Analyst in Accenture Services Pvt. Ltd
since Feb-2015 to Till Date.
PROJECTS
1. Title: Pfizer-Hospira Integration/Deployment Activity for Empower
Application: Empower 2 FR5, Empower 3 FR1
Duration : Feb-2016 to Till Date
Client : Pfizer-Hospira

3. Team Size : 4
Role : Senior Support Analyst/Support Technical Lead
Description:
Replacing Hospira current local Empower 2 software solutions by
implementing the Global Centralized Empower 3™ system; Empower 3™ is the
Pfizer Global Solution for CDS. This will replace an outdated and unsupported
chromatography data system (Empower 2) with current instance.
Roles/Responsibilities:
• Setting up Kickoff meeting with new site as an initial step for deployment
Activity.
• Designing Empower3 Deployment Process flow and project plans
• Instrument and lace box plan(Gathering of instrument and lace box details)
• Assess the site Instrument’s firmware and ICS version compatible to Empower3
Instances prior to Deployment activity.
• Also assessing and optimizing the hardware requirements (LAC/E, NIC card, ESP
hub/Card, USB Edgeport) prior to deployment and share our recommendation
to site which is economical.
• Involved in all Administrative activities (Project creation/User group creation).
• Configuring the instruments and lace boxes in controlled instances and working
actively on the latency Test.
• Guiding lab analysts in physically connection of instruments with Lac/e.
• Working with SME’s and Vendor for release of new instruments and ICS.
• Made sure that we are at 100% compliance with all the changes made through
change control and documented in Electronic repository system as per 21 CFR
11.
2. Title: Empower Chromatography Data System
Application: Empower 2 FR5, Empower 3 FR1
Duration : Feb-2015 to Till Date
Client : Pfizer
Team Size : 7
Role : Senior Support Analyst/Support lead
Description:
Chromatography Data Systems, it’s a GXP Validated application used for
acquiring, interpreting, quantifying, comparing, storing and reporting of

4. chromatographic data. CDS is used to control and acquire analytical data from
the following analytical instruments like High Performance Liquid
Chromatography (HPLC), Gas Chromatography (GC) etc. This is a business
critical application. We are responsible for looking after the Client/server
architecture, responsible site acquisition server and instrument configuration
working remotely. Also provide support to Empower application related issues
and User Management activities.
Roles/Responsibilities:
As a senior support Analyst, I carry out following functions
• Involved in understanding the scope of application, Infrastructure in Client
server environment.
• Responsible for Support, Implementation and Maintenance of Empower CDS
application across the globe.
• Handing incident Management, Problem Management and Change
Management.
• Responsible for Resource building.
• Handling of Client meetings & conducting of Technical sessions, knowledge
Transfer sharing sessions with Team members.
• Work with vendors (Waters) and other 3rd party application (Citrix team,
VBlock Team, networks team, infrastructure team, Database team and other
teams) if required while working on critical issues.
• Working on Continuous Service improvement.
3. Title: Nugenesis and OpenLab Data Archival System
Application: Nugenesis 8.0 and OpenLab
Duration : Feb-2015 to Till Date
Client : Pfizer
Team Size : 7
Role : Senior Support Analyst and Support lead
Description:
Waters Nugenesis Scientific Data Management System (SDMS) is an
automated electronic repository that stores and manages all types of scientific
data to a centralized database. Agilent OpenLab Application is a data repository
system for restoring analytical data from Chromatograph Data Systems and
directly from other Lab instruments.

5. Roles/Responsibilities:
As a Senior Support Analyst, I carry out following functions
• Understanding the Application Client and Server architecture.
• Maintaining the Application servers and supporting all application related
issues.
• Coordinate with the vendor/supplier to resolve critical issues.
• Handling Administrative activities, project Configuration.
• Providing trainings to colleagues and new members on our approach to systems
implementation and functional SOP’s.
• Worked on Data Archival Process using Service Configuration Console (Through
Transport Engine, Archive Agent and Data Management services) using
templates.
• Handle requests like Empower data Archival to Nugenesis and project
restoration from Nugenesis to Empower.
4. Title: Chromatograph Data System (CDS)
Application: Empower 2 FR5, Empower 3 FR2
Duration : July-2012 to Feb-2015
Client : GSK (Glaxo Smith Cline)
Team Size : 10
Role : Technical Support Analyst
Description:
Chromatography Data Systems, it’s a GXP Validated application used for
acquiring, interpreting, quantifying, comparing, storing and reporting of
chromatographic data. CDS is used to control and acquire analytical data from
the following analytical instruments like High Performance Liquid
Chromatography (HPLC), Gas Chromatography (GC) etc. This is a business
critical application. We are responsible for looking after the Client/server
architecture, responsible site acquisition server and instrument configuration
working remotely. Also provide support to Empower application related issues
and User Management activities.
Roles/Responsibilities:
As a Technical Support Analyst, I carried out following functions
• Support, Implementation and Maintenance of Empower CDS application across
GMS and R&D business units globally.
• Handing incident Management, Problem Management and Change
Management.

6. • Handling outages, migration/upgradation of software version.
• Handling of Client meetings & conducting of Technical sessions, knowledge
Transfer sharing sessions with Team members.
• Hands on experience on MSR, WSR report generation.
• Liaise with Vendor to resolve critical application issues.
• Handling the issues (Instrument end & Software end) through the Incident
management.
• Supporting L3 support on critical issues through the problem management.
• Handling of major activities/changes in the Chameleon application through the
Change management.
• Handling Outages with respect to Citrix servers, database servers and network
through RTPA remedy tool.
• Performed Life cycle tests for the Acquisitions servers (LACE boxes) and
documented them as per the test cases.
• Well-handled Connectivity issues of all laboratory instruments (HPLCs, GCs)
through AIEEE, Ethernet, e-Satin, Serial RS232, Equinox and Avocent hub with
empower software.
• Actively participated in Deployment activity during migration from Empower2
to Empower3 (Installation of Empower activities and lace build activities in
validated environment as per SOPs).
• Performing back up and restoration of projects in Empower.
• Coordinating with waters service specialist (Global software support) and
support engineers in identifying the defects, enhancements and bugs in
empower.
• Creating SOPs and Guidelines and uploading in CDMS (Controlled document
management system) as part of document management.
• Performing Computer system validations (CSV) for acquisition servers and
Client PCs as per GAMP Guidelines.
• Handling of Client meetings & conducting of Technical sessions, knowledge
Transfer sharing sessions with Team members.
• Familiarity with the CDMS, GCMS & other Document Management systems.
• Knowledge of 21 CFR Part 11 including: electronic records, electronic
signatures, audit trail, access security, back up/disaster recovery, etc.
• Coordination of meetings, document issues, action items, meeting notes, and
performs appropriate follow up related to project with offshore/onshore/
Service Level Manger on daily basis.
• Worked with other teams such as Citrix, Database network teams during
unplanned outages or during any infrastructure issues.
Best Regards,
Gopa Krishna Mohapatro

7. • Handling outages, migration/upgradation of software version.
• Handling of Client meetings & conducting of Technical sessions, knowledge
Transfer sharing sessions with Team members.
• Hands on experience on MSR, WSR report generation.
• Liaise with Vendor to resolve critical application issues.
• Handling the issues (Instrument end & Software end) through the Incident
management.
• Supporting L3 support on critical issues through the problem management.
• Handling of major activities/changes in the Chameleon application through the
Change management.
• Handling Outages with respect to Citrix servers, database servers and network
through RTPA remedy tool.
• Performed Life cycle tests for the Acquisitions servers (LACE boxes) and
documented them as per the test cases.
• Well-handled Connectivity issues of all laboratory instruments (HPLCs, GCs)
through AIEEE, Ethernet, e-Satin, Serial RS232, Equinox and Avocent hub with
empower software.
• Actively participated in Deployment activity during migration from Empower2
to Empower3 (Installation of Empower activities and lace build activities in
validated environment as per SOPs).
• Performing back up and restoration of projects in Empower.
• Coordinating with waters service specialist (Global software support) and
support engineers in identifying the defects, enhancements and bugs in
empower.
• Creating SOPs and Guidelines and uploading in CDMS (Controlled document
management system) as part of document management.
• Performing Computer system validations (CSV) for acquisition servers and
Client PCs as per GAMP Guidelines.
• Handling of Client meetings & conducting of Technical sessions, knowledge
Transfer sharing sessions with Team members.
• Familiarity with the CDMS, GCMS & other Document Management systems.
• Knowledge of 21 CFR Part 11 including: electronic records, electronic
signatures, audit trail, access security, back up/disaster recovery, etc.
• Coordination of meetings, document issues, action items, meeting notes, and
performs appropriate follow up related to project with offshore/onshore/
Service Level Manger on daily basis.
• Worked with other teams such as Citrix, Database network teams during
unplanned outages or during any infrastructure issues.
Best Regards,
Gopa Krishna Mohapatro