Franklin E. Johnston is a versatile systems engineer with extensive experience supporting medium to large enterprise systems. He has strong technical skills across operating systems, databases, programming languages, and applications. Johnston is known for taking ownership of the systems and users he supports and is willing to take on additional responsibilities as needed. He works well independently and as part of a team.

1. FRANKLIN (FRANK) E. JOHNSTON
Warrenton, GA 30828
404.775.9985
ranch278@gmail.com
https://www.linkedin.com/in/frankejohnston
VERSATILE SYSTEMS ENGINEER
Highly experienced system administrator and support professional with a diverse set of technical
skills that are adaptable to many positions in IT. Excellent troubleshooting, problem isolation, and
resolution capabilities on UNIX/Linux and Windows-based systems. Extensive background
supporting medium to large-scale enterprise systems.
Known for having a keen sense of ownership for the systems and users supported and willing to
assume additional responsibilities as the needs of the business warrant. Excellent team member who
works well with both co-workers and end-users.
TECHNICAL SUMMARY
Applications:
Operating Systems:
Business Objects, Login Info/Adhoc, Hyperion Essbase/Analyzer, PCard,
PNet, Oracle Financials, Banner, Xtender (imaging), Abra HR system, ADP
HR/Perspective system, Identitech FYI document management system,
Paisley Focus Sarbanes-Oxley system, Siebel customer relationship
management system, Vantive/Vanweb customer relationship management
system
UNIX (Sun Solaris & HP-UX); Linux, Windows NT/2000/2003/2008;
MS-DOS, VAX/VMS
Databases: Oracle 7.x, 8i, 9i, 10g, 11g, 12c; Microsoft SQL Server 2000/2005/2008
Database Tools: Oracle Enterprise Manager; TOAD
Languages: HTML; JavaScript; PL/SQL; UNIX Shell Script; Essbase MaxL; VMS
Digital Command; Language (DCL); Pascal; C; Assembler; BASIC;
FORTRAN; COBOL; InstallShield
Networks: TCP/IP, Novell, VAX Decnet, AT&T Datakit, Bytex Autoswitch
Web Design Tools: Adobe (CS3 & CS4) Dreamweaver, Photoshop, Illustrator, Flash; Microsoft
FrontPage; Hotmetal Pro 4.0
Web Server: Apache; Microsoft Internet Information Server; Netscape Enterprise Server
Other: Microsoft Office Suite, Microsoft Outlook, Visio, Lotus Notes, Essbase
Excel Add-in, Crystal Reports, Putty, Reflection X, ODBC,
WinZip/WinSCP, WordPerfect, Dbase For Windows, PVCS Version
Manager, DCS/Tracker (Defect Control System)
WORK EXPERIENCE

2. EARTHLINK, INC., Atlanta, GA/Remote home office 2007 — 2016
Senior Systems Engineer (Financial Systems & Enterprise Systems Departments)
Application installation/upgrades, security, backups, system monitoring, hardware upgrades, and
problem resolution. Project managed, installed, configured and tested all application software
installations and upgrades. Monitored daily automated scheduled jobs, resolving execution issues
and/or restarting any failed jobs. Developed and maintained system documentation.
• Determined application non-usage through security auditing and reclaimed licenses when
needed, supported all internal and external system audit efforts.
• Provided application security administration to control access to system, creating new security
groups as needed.
• Migrated changes from development to production, using Software Development Life Cycle
(SDLC) model and enterprise change management system, providing controlled release of all
system changes/upgrades.
• Delivered installation of 4 new Business Object R4.1 systems on a Linux VM platform solution at
minimal cost and a month ahead of schedule, including specifying hardware needed, installing
Business Objects application, coordinating installation of Oracle 12c CMS repository and audit
databases and migrating repository data and content from the old R3 systems to new R4
systems.
• Provided operating system (UNIX and Windows) and database (Oracle and SQL Server)
administration support on supported systems, including installation, security, backups, system
monitoring and problem resolution. Provided primary support for 12 UNIX servers and 10
Windows servers. Developed/maintained UNIX shell scripts and Windows batch files including
creating and monitoring automated jobs.
• Provided problem isolation and resolution for system and server issues by troubleshooting and
resolving a wide range of problems, utilizing: UNIX server administration, Windows server
administration, Oracle database administration, Oracle PL/SQL coding, web server
administration (Apache and IIS), network expertise, server hardware expertise, Windows client
support, and application administration.
• Executed all server hardware, operating system and database upgrades through project
management and monitoring server resource utilization, determining when hardware upgrades
were needed. Developed hardware specifications, arranged downtime with associated user
communities, coordinated upgrade with IT, and tested hardware upgrade. Coordinated all
department CRF (connection request form) submissions for requesting firewall port access to
department systems.
• Successfully provided full range of system administration and support functions, including
24x7x365 after-hours and weekend support, working independently from home office for last 4
years.
GEORGIA HIGHLANDS COLLEGE, Rome, GA 2004 — 2007
Senior Application Programmer/Systems Administrator, Enterprise Application Services
Application administration/support, upgrade/patch installation, security administration and
problem resolution for Georgia Highlands College’s student information system (Banner). Provided
primary UNIX administration support for the Banner servers including upgrade/patch installation,
system monitoring, security administration, trouble isolation/resolution, disk storage/file system
administration, disaster recovery and project managed hardware upgrades/installations. Provided
database administration support for Oracle databases as backup to DBA. Designed, coded, tested,

3. documented and maintained PL/SQL programs/reports and Crystal Reports. Provided support for
Apache web server and Oracle iAS (Internet Application Server).
• Implemented new Banner production and development servers, allowing college to move to
newer and more stable/robust hardware. Responsibilities included installing/configuring the
UNIX operating system, assisting the vendor with hardware installation, installing the Banner
application, testing the new system with the users and migrating from the old system to the new
one.
• Assisted application end-users by providing functional support, training and resolving client
software issues.
• Met institutional needs by creating and maintaining various ad-hoc reports.
INDUS INTERNATIONAL, INC., Atlanta, GA 1995 — 2004
Senior Application Systems Engineer, Information Systems
Enterprise-wide corporate systems supported in mixed technology environments and in on-site and
remote data centers. Performed system administration functions, including upgrade/patch
installation, system monitoring, security administration, trouble isolation/resolution and disaster
recovery. Project managed and implemented new client/server systems on both UNIX and Windows
server platforms including installation of both operating systems.
• Automated processes by providing UNIX and Windows support for corporate systems, including
UNIX shell and DOS scripting, and provided UNIX and Windows administration and support for
systems supported.
• Implemented software installations/upgrades, resolved problems, and monitored security,
performance tuning, and backups through Oracle database administration functions.
• Ensured appropriate hardware resources available through monitoring system hardware
utilization and providing system capacity planning with associated budgets.
• Resolved issues, using trouble isolation skills, analyzing system problems, and working with
vendor support as needed to resolve complex system problems.
• Met needs of business by migrating corporate systems from Windows platform to UNIX
platform, from old servers to new servers, and relocated systems from office to office.
• Implemented (webmaster) corporate Internet and Intranet websites, and provided on-going
maintenance and support, including HTML programming by installing and administering
corporate web servers.
• Maintained corporate firewall (Interceptor) to control access, and implemented website chat
software, increasing company’s use of web tools.
• Provided ongoing system documentation through system setups, procedures, and
problems/resolutions.
• Provided national and international end-user support for application/system problems in 24x7
environment.
ADDITIONAL EXPERIENCE
INDUS INTERNATIONAL, INC., Atlanta, GA
Release Management Engineer, Development

4. KENNESAW STATE COLLEGE, Kennesaw, GA
Student Assistant
BELLSOUTH, INC., Atlanta, GA
Information Systems Staff Manager, Information Systems
Software Technical Support, Network
Technical Control Supervisor, Network
Assistant Manager, Operations, Network
IBM, INC., Atlanta, GA
Co-op Program, Part-time
EDUCATION
Bachelor of Science (BS), Computer Science, Kennesaw State University, Kennesaw, GA
Cybersecurity Apprentice Certification, EarthLink
KIP (Kennesaw Internet Professional) Certification, Kennesaw State University
Electrical and Computer Engineering Technology, Southern Polytechnic State University,
Marietta, GA
Zoology Major, University of Georgia, Athens, GA
APPLICABLE TRAINING
− Administering Microsoft Windows NT 4.0, Supporting Microsoft Windows NT 4.0 Core
Technologies, Microsoft Security Guidance Training 1 & 2
− HP-UX System & Network Administration I, Solaris System Administration I, UNIX Utilities and
Commands, UNIX Shell Programming
− Oracle7 Database Administration, Oracle7 Backup and Recovery Workshop, Introduction to
Oracle SQL and PL/SQL, Database Design and Management (Programmed in Oracle PL/SQL)
− SAP Business Objects Business Intelligence Platform: Administering Servers, Administration &
Security
− Hyperion Essbase Fundamentals, Hyperion Essbase Administration, Siebel Foundations, Siebel
Remote Administration, Siebel Tools, Vantive Tools Customization I, Vantive System
Administration
− Cybersecurity Apprentice Certification, Kennesaw Internet Professional Certification (with
Adobe web design tools), Web Programming Using CGI, Intro to PowerBuilder