1. GILBERT BENITEZ
gilbertbjr@live.com
I am a results-driven and highly motivated Information Technology Professional with extensive experience, providing quality customer support to
internal and external clients. My strengths include being able to multi-task, implement processes and procedures, and communicate effectively.
Emerson Process Management, Quality Assurance Engineer 09/2014 to present
Install, configure, and test, Energy Solutions International’s software products, report, monitor, and track product issues. I’m currently working on a
financial application “GasStream” which reports product processing and distribution costs and a product which allows clients to monitor critical
product features with graphs, meters, and gauges “PipelineDashboard”. Automated GasStream's data validation, entity CRUD tests, and data driven
entity creation with Microsoft Visual Studio CodedUI resulting in identifying product issues, faster iteration tests completion, tests can be modified,
re-used on new builds, and eliminates user error.
• Create Test Plans, detail test cases, and execute manual tests
• Attend daily SCRUM product meetings and report product issues and status
• Assist developers reproduce product issues
• Created cheat-sheets for installing, configuring, and debugging software products
• Created XLS grids to ensure critical product features and tasks are covered
• Automation with:
* Microsoft Visual Studio CodedUI: ESI’s GasStream software product
* Selenium: ESI’s GasStream software product
* Automating ESI's PipeLineDashboard and other software products as tasked
* CRUD WEB Appl Automation: Create "also Copy", Read, Update "Edit", and Delete product Entities
* Data Validation and Data Driven scenarios
* Windows Classic Appl Automation
Foxconn eMS, Inc., SOFTWARE PROGRAM MANAGER
01/2012 TO 09/2014
Manage software deliverables for products in development, released, and sustaining updates. Assist in trouble-shooting product issues and stress
testing. HEWLETT-PACKARD ENTERPRISE SERVER PRODUCTS: PROLIANT BLADE SERVERS, C3000 & C7000 ENCLOSURES, AND
VALUE-ADD APPLICATIONS
• Software project management of software deliverables, Attend internal and external core team meetings
• Communicate project issues, STATUS UPDATES, AND INITIATE PRODUCT MANAGEMENT RELEASES
• Create Agile database product entries, upload software deliverables, and other pertinent data
• Install, configure, and stress test Windows, Linux Red Hat and SLES Enterprise SERVER OPERATING SYSTEMS, HP ENTERPRISE BLADE
SERVERS, ENCLOSURES, VALUE-ADD APPLICATIONS, UTILITIES, SOFTWARE DELIVERABLES, AND PERIPHERALS
• Perform firmware updates, with HP Service Packs, firmware utilities, and replacement of INTEGRATED CIRCUITS “ICS”
• Install Operating System service packs, AND APPLICATION, AND UTILITY UPDATES
• ASSIST IN IDENTIFYING PRODUCT HARDWARE AND SOFTWARE ISSUES
• Ensure client server to server under test has network communication
• SIGNAL ANALYSIS AND STRESS TESTING
Aquent IT Solutions, HEWLETT-PACKARD SOFTWARE PROGRAM MANAGER ”SECURITY SOLUTIONS”
12/2010 TO 10/2011
Responsible for gathering business requirements, scoping releases, managing release cycles, and coordinating releases with other departments such
as Functional and Integration Quality Assurance.
• Program Management of software deliverables, host and facilitate project meetings with HP partners
• Review Statement of Work, product specifications, and test plans
• Attend internal and external core team meetings
• Manage and communicate product issues and assign product issues to appropriate teams
• Softpaq creation, signature of software components, and release of deliverables
• Sanity test software deliverables prior to releasing to test teams and assist in trouble-shooting product issues
• Assist in third level support with customer product issues
• Hewlett-Packard ProtectTools Security Solution: Drive Encryption, Embedded and Security, Face Recognition,
Fingerprint
Hewlett-Packard Company, Systems/Software Engineer V 04/2005 to 09/2009

2. Gilbert Benitez Resume
Page 2 of 3
My initial role was as a Systems/Software Engineer V, than I was promoted to a dual roles, one as a Project Manager and second as a Technical
Lead for c-Class Enterprise ProLiant Enclosures, enclosure devices, enclosure options and the On-Board Administrator Management Application.
One of two with dual roles.
Project Manager
• Practiced industry standard project management techniques and utilized 3-phase project management methodology
(Planning, Control and Closure) when managing onshore and offshore projects and teams
• Facilitated and/or attend project meetings i.e., Kick-Off, Risk Assessment, Core Project Meetings
• Work with Integration Test Teams on onshore and offshore project
• Assisted and provided management with details on resource requirements and cost analysis
• Created Statements of Work, Risk Assessments and Statements of Closure and other project documents
• Monitored onshore and virtual team’s developments and evaluated their performance, making corrective adjustments where
needed and report analytical data
Technical Lead
• Created Test Plans, Test Cases in HP Quality Center a Mercury product utilized to facilitate planning and streamline,
manual and automated testing , resulting in reducing the test effort by 25%
• Streamlined and prioritized test(s) efforts, resulting in less resource requirements i.e., Systems Engineers and hardware
• Reviewed Functional and Design Specification documents, and analyzed technical data to address risk areas and train and mentor
onshore and offshore Systems/Software Engineers
• Infrastructure and integration planning with Enterprise Blade Server ecosystems, network and RAID Storage systems
• ASSIST IN IDENTIFYING PRODUCT HARDWARE AND SOFTWARE ISSUES
Systems/Software Engineer
• My primary focus was integration and stress test complex distributed networked Enterprise environments with c-Class
ProLiant Blade Servers, peripherals, HP Value-Add Applications, utilities, firmware, drivers in Windows Server, Linux Red
Hat and SLES Enterprise Server operating systems and report analytical data
• Ensure the rack server enclosure’s HP Onboard Administrator Management Application, communicates with the Onboard
Administrator module, blade servers, interconnect pass through and network modules and peripherals
• Ensure all components are configured in a distributed environment and do not reporting any degraded states, errors or
failures. Take corrective action in example perform recovery measures, restore and backup system environment and replace
and configure defective components. Linux kernel tuning and device driver compiling
• Install, configure, test and repair Enterprise c-Class Blade Server partner devices such as SAS and SATA Storage Blades
and Tape Blades
• INSTALL OPERATING SYSTEM SERVICE PACKS, APPLICATION, AND UTILITY UPDATES
• Ensure client server to server under test has network communication , AND ASSIST IN IDENTIFYING PRODUCT HARDWARE AND
SOFTWARE ISSUES
National Testing Systems Corp., Senior Analyst – Install Config Specialist 04/2004 to 04/2005
• Installed, configured and stress tested network adapters, video and storage peripherals, communication utilities,
configuration utilities, firmware, drivers and software applications on various Linux Red Hat and SLES Workstation
operating systems and report analytical data
• Ensure environment and does not report any degraded states, errors or failures. Take corrective action i.e. Linux kernel
tuning and device driver compiling, perform recovery measures, restore and backup system environment and replace and
configure defective components
• Train and mentor Systems Analysts, and assist in identifying product hardware and software issues
BMC Software Inc., Senior Software Quality Assurance Engineer 05/1999 to 08/2003
• Supervised and trained Engineers on PATROL e-Business products in complex e-commerce environments on Windows Server, Red
Hat and SLES Enterprise Server Linux and UNIX operating systems
• Managed onshore and offshore teams, communicated project’s statues and made risk assessment recommendations, and report
analytical data
• Reviewed Functional and Design Specification documents, analyzed technical data and created Test Plans, Test Cases to
facilitate planning and streamline, manual and automated testing , resulting in reducing the test effort by 25%
• Installed, configured and stress testsed BMC PATROL e-Business products, and assist in identifying product hardware and software
ISSUES

3. Gilbert Benitez Resume
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• Microsoft IIs, Netscape, Apache, TomCat Web Servers
• Secured “HTTP:80 and Unsecured “HTTPS:443 ”Web Servers
• FTP “Port:21” Servers
Compaq Computer Corp., Systems Engineer and Technical Support Engineer 06/1993 to 05/1999
• Trained and assisted Call Center Engineers and Systems Engineers with hardware and software issues, manned internal
Consulting Line, supported Latin American clients and Executive National Accounts
• Created Test Plans, Test Cases and Compaq Value-Add HTML marketing documentation, step-by-step infrastructure
procedures on Microsoft Networking Environments
Landmark Graphics Corp., Field Service Lab Technician 01/1992 to 06/1993
• Installed, configured, stress tested, debugged and repaired SUN Sparc and IBM AIX UNIX computer systems and peripherals
• Installed, configured and repaired SCSI storage hard drives, 8mm tape drives and other tape devices into external storage
expansion systems
• Identified cost trade-off for in-house repair versus vendor repair, by working closely with procurement analyst and repairing
field return equipment in-house, resulting in saving approximately $40,000
• ASSIST IN IDENTIFYING PRODUCT HARDWARE AND SOFTWARE ISSUES
NOTE: APPROXIMATELY 9 YEARS OF ELECTRONIC DEBUGGING WITH OSCILLOSCOPES, SCHEMATICS, LOGIC ANALYZERS, MULTI-
METERS AND OTHER TEST EQUIPMENT
EDUCATION
University of Phoenix Bachelor of Science in Management June, 2012
Transnational Management Associates Limited:
• PARTNERING ACROSS CULTURES Working Effectively in the global workplace China Focus 2007
• PARTNERING ACROSS CULTURES Working Effectively in the global workplace India Focus 2007
North Harris Community College, Oracle 9 Database Administration courses 2006
North Harris Community College, HVAC Courses, Technician Type UNIVERSAL I.D. # 2245151 2005
HP Project Management Fundamentals 2005
Texas State Technical College, Associate Of Applied Science, Computer Maintenance Technology May, 1988
Bilingual: Spanish References, Certificates, and WebEx Video, Available Upon Request