1. 1
Mohamed Fawzy Ahmed Ali
Address: 13 Nour El Eslam Street from El Sisi Canal Street-Mariotia-Haram-Giza
Email: Mohamed.Fawzy.Ahmed@hotmail.com
Mobile: +201005273068
Career objective
A challengingjobopportunitywhichenhance myanalytical communicationskills&
my Language skillsandtochange the course of my life tothe better,tocontinue
learningasmuch as possible.Asnoone can learntoo much
Key Qualification Procurement ,Logistics, customer Service
Professional experience December2014-Till present
Metra computers LLC
ProcurementOperation Specialist
Job description:-
• Verifiespurchase requisitionsbycomparing itemsrequestedtomasterlist;
clarifyingunclearitems;recommendingalternatives.
• Forwardsavailable inventoryitemsbyverifyingstock;schedulingdelivery.
• Preparespurchase ordersbyverifyingspecificationsandprice;obtaining
recommendationsfrom suppliersforsubstitute items;obtainingapproval
fromrequisitioningdepartment.
• Obtainspurchaseditemsbyforwardingorderstosuppliers;monitoring
and expeditingorders.
• Verifiesreceiptof itemsbycomparingitemsreceivedtoitemsordered;
resolves shipmentsinerrorwithsuppliers.
• Authorizespaymentforpurchasesbyforwardingreceivingdocumentation.
• Keepsinformationaccessiblebysortingandfilingdocuments.
• Provides purchasing planning and control information by collecting,
analyzing, and summarizing data and trends.
• Updatesjobknowledge byparticipatingineducational opportunities.
• Accomplishespurchasingandorganizationmissionbycompletingrelated
resultsasneeded.
February 2012-Till November2014
Vodafone international services
International account adviser
-Vodafone QataraccountFrom (February2012 Till April 2014)
-Vodafone UKaccountFrom (May 2014 Till November2014)
Job description:-
 Ownand manage the clientrelationship:resolvingcallsefficientlyand
effectively. - Ensure service level agreementsare metandmaintained.
 Work as part of a teamto ensure offeringworld-classCustomerServiceat
all times.
Be proactive inregardsto the improvementof processesandprocedures.
 Communicate positivelywithall involvedpartiesinordertofacilitate
customer'sreceptionof the expecteddistinguishedservice

2. 2
Language Skills
 Create and promote anenvironmentthatfostersbothindividual andteam
advancementtoensure the outstandingdeliveryof customerservice.
 Mentor andsupportnew employees
 Use the jobtools(telephone andcomputer) effectively
 Meetingservice level inhandlingall transactionsmeasuredthrough
productivityreports
 Accuracy inhandlingall assignedtasks
 Attendance andpunctuality
 Maintainprofessionalworkrelationshipswithcolleagues,supervisorand
manager
 Team spirit, flexibility
June 2007- November2010
Vodafone Egypt for telecommunication(SharmEl Sheikhfranchise Store)
Retail advisor:-
Job description:-
 HandlingCustomers’inquiriesandcomplains
 Communicate effectivelywithotherdepartmentsinordertoprovide the
requiredcustomerservice
 Provide excellentknowledgeof all Vodafones’service productsoffers
promotions
 Achieve the greatMysteryshoppingTelephonicinterview bar
 Provide the customerswithaccurate informationrelatedtothe
company'sproducts and services
 Awarenessof the competitionupdatesinproduct&serviceswithhigh
abilityof comparing
 Implementationandmaintainthe friendlyexpertattitude withall
customers all time
 Consumerandenterprise customercare activities(New line activation
prepaidandpostpaid,simswapE Top Up Vodafone cashactivation,
deposit,withdrawal ,dataentry,wrongrecharge,wrongdata,
conversionfromanyrate plane to anyanotherrate plane ,change of
ownership,complainshandling,billpayment,retention,churn,cash
refundnegative balancesecuritydeposit
 Up –sell ,crosssell productsandservice implementall Vodafone
campaigns
 Promote,demonstrate,sellactivate &troubleshootVodafoneservice
product
 Handlingall requiredpaperworkcontracts,formsquality,fillingand
archiving
 Furnishandenhance salestargetaccordingto assignedVodafone tasks
 Accurate inventorycontrol,cashhandling,enhancingvariancesand
cash audit
 Meetingdeadlinesinassigntasks
Mother Tongue:- Arabic
Spoken writing
English Fluent Fluent
Italian Verygood verygood

3. 3
Education background
Training &Courses
ApplicationExperience
Personal information
-BachelorDegree inlibraryscience -facultyof arts- CairoUniversity
(2004)
 ItalianLanguage fromministryof defenseLanguage institute 6
Level (June 2001-Febrauary2003)
 How to create life time ravingfans(customerservice trainingfrom
Vodafone ) January2010
-Sap,Siebel
Date of Birth:January 17, 1984.
-Place of Birth: Giza.
-Marital Status:Married
-MilitaryStatus:Performed
-Nationality:Egyptian