1. Respected Sir / Madam
I am offering you my 13 years experience of working with 2 organizations including LG
Electronics. Q Mobile (Digicom Trading PVT.LTD)
With the experience of, Sales Marketing &After Sales Service (Like marketing, Recovery,
Coordination with Mobile Sales Dealers on different tasks Specially Sales & Customer
Services)
I would also serve your organization with my interpersonal skills and team working
skill along with my expert knowledge of the current post. I would be happy by serving
you with strong working ethics, high temperament, creative and imaginative thinking.
I am enclosing my C.V as a first step in exploring a full time position with your
organization. I believe I possess those personal qualities and experience that would
assist me in fitting into your corporate values. I appreciate your consideration and I look
forward to speaking with you in the near future.
Best Regards,
Ali Zaib
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2. Ali Zaib
Regional Manager Customer Services (FSD & GUJ Regions)
Q Mobile Customer Care
Digicom Trading (PVT) LTD
Cell 92 321 6664798 + 92 300 6664798
E-mail: alizaib@msn.com
OBJECTIVE
To be a part of a highly professional and competitive team dedicated to the implementation,
operation and maintenance of mission-critical infrastructure.
Skills
- Operating Systems: Microsoft Windows NT/2000/XP,MS-DOS, Microsoft Office
- Computer hardware & Software
- knowledge about routers, VOIP, CCNA, LINUX
- Quick learner with ability to translate complex ideas and processes into technical facts
or persuasive non-technical presentation.
- Excellent organizational skills and ability to prioritize workload
- Attention to detail and precision, solid work ethics concerning meeting deadlines and
reliability.
- Excellent communication and interpersonal skills
* Specially Assigned Job By The Management Side
WORK EXPERIENCE IN Q Mobile (DIGICOM Trading PVT.LTD) May 2013 TO Date
- Regional Manager Customer Services (Central Punjab)
I am working as Regional Manager Customer Services in Q Mobile my main
responsibilities to handle after sales services of Q Mobile at region level and
remote areas where we control our Customer service via warranty collection
centre thru our Dealer & TCS. It is also in my duty to manage inventory
control like parts & Sales of Mobile Accessories, data compiling to analyze how
improve the after sales services. And all the legal & administrative Matter of
after Sales Services
Responsibilities
 Make Sure The Smooth Operations of after sales services
 Customer inquiries
 Handling The Technical Issues of Product
 Monitor the staff at Regional level
 Timely correspondence to customers & Dealers queries
 Legal Matters related to after sale services
 Inventory of Parts
 Hiring & Firing of staff at Regional Level
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3. WORK EXPERIENCE IN Q Mobile (DIGICOM Trading PVT.LTD) July 2009 TO May 2013
- (Area Sales & Marketing Manager)
I am working as Manager Sales & Marketing with Q Mobile my main
responsibilities to meet the sales targets of Q Mobile at FSD region level and
remote areas, and also manage marketing programs, data compiling to
analyze how to improve the sales. And also looking all the legal Matter of After
Sales & after Sales
Responsibilities
 Meet the Sales & Recovery Targets
 Make Sure The Smooth Sales and marketing
 Retailers & Customer inquiries
 Handling The Technical Issues of Product
 Monitor the staff at Regional level
 Timely correspondence to customers & Dealers retailers queries
 Legal Matters related to Sales and after sale services
 Hiring & Firing of staff at Regional Level
WORK EXPERIENCE IN LG Mobile (New Allied Electronics) June 2006 TO July 2009
- (Area Sales & Marketing Manager)
I am working as Manager Sales & Marketing with LG Mobile my main
responsibilities to meet the sales targets of LG Mobile at FSD region level and
remote areas, and also manage marketing programs, data compiling to
analyze how to improve the sales. And also looking all the legal Matter of After
Sales & after Sales
Responsibilities
 Meet the Sales & Recovery Targets
 Make Sure To Achieve The Sales and marketing Targets
 Retailers & Customer inquiries
 Handling The Technical Issues of Product
 Monitor the staff at Regional level
 Timely correspondence to customers & Dealers retailers queries
 Legal Matters related to Sales and after sale services
 Hiring & Firing of staff at Regional Level
WORK EXPERIENCE IN LG Mobile (New Allied Electronics) January 2003 TO June
2006
Manager Customer Services L.G GSM.
Responsibilities:
 Make Sure The Smooth Operations
 Customer inquiries
 Timely correspondence to customers & Dealers queries
 Legal Matters related to after sale services
 Inventory of Parts
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4. WORK EXPERIENCE AS A CIC Administrator (LG Customer Service Centre Audio
Video)
I started my job as a CIC operator in LG Service Centre Television.
CIC (Customer Interaction Centre) is an Oracle base world known online data base
Responsibilities
 Day End Reports
 Monitor the service quality of staff
 Customer inquiries Happy Calls
 Timely correspondence to customers To Maintain The Quality Service
 Weekly & monthly Reports
 Focusing On RTAT
 inventory
WORK EXPERIENCE AS A GSM TRAINER IN PUNJAB VOCATIONAL INSTITUTE
FAISALABAD 2008 TO 2010
Trainer
I am a visiting trainer of vocational institute Faisalabad which is under Gov of Punjab
Responsibilities
• Lecturer
• Examiner
• GSM TRAINER
EDUCATIONAL BACKGROUND
M.B.A (Continue)
BCS
(Punjab University)
ICS
(BISE Faisalabad)
MATRICULATION
(BISE Faisalabad)
OTHER Trainings & Certifications
 LG GSM 3G Training (Jebel Ali FZ, Dubai – U.A.E 2008)
 LG CIC Training (KHI Pakistan)
 LG GSM Service Trainings (Lahore Pakistan)
 MS Office (Corvit Systems Lahore)
 CCNA (Corvit Systems Lahore)
 LINUX (Corvit Systems Lahore)
 VOIP (Corvit Systems Lahore)
PERSONAL INFORMATION
Father’s Name : Saleem Ijaz
Marital Status : Married
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5. Date of Birth : September 12, 1982
Residence : D-360 Peoples Colony # 1Faisalabad (38090) Pakistan
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6. Date of Birth : September 12, 1982
Residence : D-360 Peoples Colony # 1Faisalabad (38090) Pakistan
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