1. Wendy Aguilar
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Wendy Castaneda
Cell(940)351-0335 WA10524@yahoo.com
Entry-Level Sales / Business Development Professional
 Seeking a full/part time job in customer service. Listen
attentively, communicate persuasively and follow through
diligently.
 Computer database in (Win/Mac) and proficiency in Word,
Excel, PowerPoint.
 Looking for opportunity to work in environment where my
professional and personal skills will add greatly to the overall
mission of any company that is goal oriented.
Key Competencies
 Customer Service
 Telephone help desk
 Bilingual
English/Spanish
 Complaint Handling
 Sales Reports &
Correspondence
 POS Systems
 Inventory Management
Education
West Tech College Moreno Valley, CA 92553
Medical Assistant (Graduated), October 2010
Rancho Verde High School Moreno Valley, CA 92555
Graduated 2005
Work Experience (concurrent with college studies)
Monarch Dental/Bright Now Dental 2015-2016 Little Elm, TX
 Managed the patient schedule, worked with front office and back office staff to ensure organization
 Organized and maintained patient charting process, prioritized and reviewed charts for completeness
 Verified insurance for treatments, collected payment from patients, and reconciled daily cash reports
 Responsible for registration, appointment scheduling, telephone coverage and patient referrals
Lone Star Toyota Of Lewisville 2015-2015 Lewisville, TX
 Selling both new and used cars as well as finance and related product.
 Demonstrating vehicles to customers, including taking them for drives.
 Reporting to the vehicle Sales Manager on activities, reviews and analyses.
 Meeting customers face to face and holding sales discussions with them.
 Writing up sales contracts.
 Negotiating the terms of a sales agreement and closing sales.
 Following-up in-bound telephone enquiries, walk in prospects and emails enquiries.
 Arranging appointments via Internet Leads.
 Cold calling up qualified sales prospects.
 Delivering vehicles to customers.

2. Wendy Aguilar
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Silk Threads Inc 2011-2015 Dallas, TX
 Primary shipping responsibilities, including invoicing and contacting customers for payment and
shipping authorization.
 Oversight of Puerto Rico and Spanish speaking accounts, including customer service, shipping and
sales.
AARON’S SALE AND LEASE 2007-2009 Moreno Valley CA 92553
 All aspects of customer service. Helped customer with purchases with furniture and appliances.
 Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.
Altech Services Incorporated 2004-2010 Moreno Valley CA 92555
 Telephone help desk, telephone trouble calls, entered monthly data for telephone number updates. Made data
spreadsheets for monthly task interface with government agencies for telephone requirements.
 Provided technically proficient information using superior analytical and troubleshooting skills. Creative and
resourceful problem solver with profit orientated goals.
Sprint Wireless RadioShack (Manager) 2005-2007 Escondido Ca 92027
 Customer service representative, made schedules, inventory and handled daily bank deposits. Trained and
hired new employees for our company.
 Translated for English/Spanish customers. Chaired meetings for the employees and sometimes other
managers. Developed great skills in the sales business. Loved working with customers. Always made sure
that my customers were happy. Very people friendly.