1. 1
MUHAMMED HASAN AKRAM
Mob: 056 5048020
E-mail: m.hasanakram@gmail.com
Dubai, UAE
OBJECTIVE:
A suitable position with a reputed organization where I can utilize my education and
experience for the optimumgrowth of the organization as well as personal career
growth.
PROFILE:
 Have more than 4 year of experience as Sales Coordinator and Admin with reputed
organization in Dubai, UAE.
 Pursuing MSC (BUSINESS ECONOMICS) and holds Bachelor Degree in Commerce
(B.Com.)
 Proficient in MS Office Applications.
 Well trained and experienced Professional with sound knowledge on Logistics
rules and regulations.
 Have experience in working in Sales, shipping, warehousing, import/export,
distribution & marketing.
 Have proven problem solving, coordination and analytical skills.
 A good team player with excellent communication & interpersonal skills.
 Can multi-task & work under pressure and meet deadlines.
LOGISTICS SKILLS & KNOWLEDGE
 Import /Export
Handling
 Communication &
Information
 Inventory
 Marketing
 Client Handling
 Custom
Documentation &
Clearing

2. 2
EMPLOYMENT HISTORY:
Sales Coordinator, BIN SAIFAN TRADING EST, UAE, 22ND MARCH, 2013 - till date
JOB PROFILE:
 Interacts with New and existing customers to increase sales and services.
 Responsible for arranging Smooth and Timely Deliveries from the Vessels
 Pricing of Quotations with Competitive Target
 Maintaining Different Levels of the customer Relations.
 Coordinating and Scheduling Delivery of Containers to store.
 Maintaining daily records of ship movements.
 Communicating with the Vessels and Ship Agents.
 Co-ordinate with accounts Dept. For Timely funds receipt/payments.
 Resolve work related issues and prepare reports to top-level management
 Follow up on all Logistics coordination with Customs & Port.
 Generate reports (stock report, Orders detail report) as required by Manager.
 Prepare shipping orders and keep track of all shipping orders for various
suppliers.
 Receive delivery orders for clearing of incoming shipment and online clearance
process.
 Looked after documentation pertaining to Customs & Ports & passed / collected
documents to Customs & Ports.
 Coordinate and follow-up on all vehicles service scheduling requirements with
responsible departments.
 Assist Management with any other matters relating to crew and workers
 Responsible for transportation from the port to the destination, filling &
unloading.
Job Profile as Admin cum Customer Service:
 Deliver excellent customer service at all times.
 Deal with all enquiries in professional manner, in person in telephone or via email.
 Fulfill all reasonable requests from the customers to ensure their comfort satisfaction
and safety.
 Be involved and contributed at all the meetings.
 Always adhere to all company policies and procedures.
 Answering telephone calls and making the appropriate transfers.
 Prepares product or service reports by collect and analyzing customer information.

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SALES EXUCTIVE, SILK BANK LTD, PAKISTAN
 Develops new business prospects in specific geographic areas through cold calls.
 Interacts with existing customers to increase sales of the bank's products and
services.
 Familiar with standard concepts, practices, and procedures within a particular
field.
 Relies on limited experience and judgment to plan and accomplish goals.
 Performs a variety of tasks.
 Works under general supervision; typically reports to a supervisor or manager.
 Determines requirements by working with customers.
CALL CENTER AGENT,AL NAFEH COMMUCNICATION, PAKISTAN
 Answers inquiries by clarifying desired information; researching, locating, and
providing information.
 Resolves problems by clarifying issues; researching and exploring answers and
alternative solutions; implementing solutions; escalating unresolved problems.
 Fulfills requests by clarifying desired information; completing transactions;
forwarding requests.
 Sells additional services by recognizing opportunities to up-sell accounts;
explaining new features.
 Maintains call center database by entering information.
 Keeps equipment operational by following established procedures; reporting
malfunctions.
 Updates job knowledge by participating in educational opportunities.
EDUCATIONAL QUALIFICATION:
MSC (BUSINESS ECONOMICS)-ISLAMIA UNIVERSITY BAHAWALPUR, PAKISTAN
Bachelor Degree in Commerce (B.Com.) - PUNJAB UNIVERSITY, PAKISTAN
INTER in Computer SCIENCE- RAHIM YAR KHAN, PAKISTAN

4. 4
TECHNICAL SKILLS
 MS Office
 Internet Application & E-mail
 Dubai Customs clearing
PERSONAL PROFILE:
Nationality : Pakistani
Date of Birth : 03/12/1990
Marital Status : Married
Visit Visa : Employment Visa expire (22-Mar-2017)
Languages : English, Urdu