1. YUSUF PATIENCE OMOWUNMI
SALES ADMINSTRATOR
Career summary
A great Sales Support Administrator with the goal of effectively
maintaining customer satisfaction by establishing rapport with
customers and others who are in a position to help meet
customer needs.
Contact Details
Friedhofstrabe 71
4600 Wels City Austria
+4368860327339
wunmibailey@yahoo.com
Work experience
Sales and Marketing – Department
Work within departmental sales and operational plans to
maximise revenue. To deal with all sales enquiries from initial
contact to full delivery of the service and after sales experience.
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Demonstrating and presenting products to customers
Dealing with all customer enquiries in a professional manner
and within set guidelines
Assisting Sales Co-Ordinator to seek and build on-going
relationships with clients in order to serve the customers well 
Having a full products knowledge of all the products being
offered by the Store.
Maintaining accurate records and negotiating sales
contracts 
Attending trade exhibitions, conferences and meetings to
generates Sales leads. 
Always undertaking the administration of all sales on related
sales booking software platforms and management
information system. 
Feb. 2004 – Dec. 2006
Key Skills
AREAS OF EXPERTISE
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Data collection
Active listening
Customer solutions
Taking messages
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Interpersonal skills
Telephone handling
Customer rapport
Buying signals
PERSONAL SKILLS
 Ide tifyi g a custo er s i di idual eeds. 
Dealing with challenges. 
Able to handle complaints and difficult situations. 
Can work with minimal supervision. 
A motivated team player. 
Assertive techniques
difficult behaviours. 
to manage
Mide Hypestore Limited, Gbagada, Lagos, Nigeria
Sales Officer
Household – Department
Responsible for completing the sales and returns process from
initial customer request either via telephone / facsimile / email
through to arranging delivery or collection.
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Turning complaints into opportunities. 
Responding to all requests for information/enquiries quickly. 
Recording details of all inquiries, comments and complaints. 
Solving customer service problems. 
Keeping track of all team deadlines and targets. 
Logging, processing and progress chasing enquiries. 
Getting an encouraging feedback from customers on the
service they have received. 
Disagreeing agreeably - sayi g o he you ha e to. 
Helping out with the induction & training of new customer
services advisors. 
Receiving and processing cash payments. 
Handling complex queries and complaints. 
May, 2007 – June, 2009
Professional and friendly at all times with Work within
departmental sales and operational plans to
maximise revenue. To deal with all sales enquiries
from initial contact to full delivery of the service and
after sales customer care
Cocoa Industrial Limited, Ikeja, Lagos, Nigeria
SALES ADMIN. REPRESENTATIVE

2. Work experience
Sales – Department
Sells and processes ticket orders via mail, telephone, Internet, and
over-the-counter. Distributes literature to patrons and answers
questions in response to inquiries about shows and events.
Key Skills
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CUSTOMER SERVICE SKILLS
Always looking at different ways to improve the
service given to customers. 
Understanding the needs of callers. 
Knowledge of administrative procedures. 
Can handle criticism, put-downs, arrogance,
persistence or patronising behaviours. 
Able to create a positively memorable service
experience. 
Juggling administration tasks and reception duties
effectively. 
Experience of computerised switchboards. 
Able to control my tone of voice. 
Proficient in the use of Microsoft Office tools. 
Strong organisational and prioritisation skills. 
Previous experience of working in a call centre
environment. 
Developed keyboard skills and able to accurately
input information into databases. 
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Conduct in person/phone sales using Pacioln ticketing software. 
Organize and distribute will-call tickets. 
Call customers to advise on on-going promotions as may 
periodically required. 
Pro ide superior custo ers ser ices. 
Arranges reservations and routing for the passengers at the 
request of the Travel Agent. 
Answers inquiries made to travel agencies or transportation firms, 
such as airlines, bus companies and railroad companies. 
Respond to customer inquiries with accurate up-to-date 
Information.
Deal professionally, courteously and tactfully with the public
and coworkers. 
Other duties as assigned. 
Jan. 2010 – Jan. 2011
Aeroland Travel Limited, Ikeja, Lagos, Nigeria
TICKETING OFFICER
Academic qualifications
FH
OBEROSTERREICH
Ternopil National
Economics,
University
TERNOPIL NATIONAL
ECONOMICS
UNIVERSITY
Ternopil National
Economics,
University
BSC ELECTRICAL
ENGINEERING
MBA in International
Economics
2016- 2019
2015 – 2016
Hobbies
Reading, Travelling and Meeting people
B.Sc. in International
Economics
2011 – 2015
REFERENCES
Available on request.
Technical Qualification
National Certificate of Education in
Accounting –
Federal college of
Education (Technical) Akoka 2001-2004
Lagos state Nigeria