1. Jessica L. Daoodi
933 Spinel Ave.
El Cajon, CA 92021
Telephone: 619-588-5053
Email: jdaoodi@cox.net
Career Goal: Client Manager/ Account Manager in fast paced work environment.
Skills:
· Basic office skills
· Proficient in Microsoft Office Suite
· Customer Service/Sales Experience
· Time Management
· Advanced Computer Knowledge
. Management of Large Corporation Accounts
· Leadership skills
. Effective Product Trainer
. Organized
. Reliability and Dedication
. Ability to Problem Solve
. Willing to learn new things
. Quick Learner
. Self Motivated
. List Filtering/Segmenting
. Great Attendance
. Predictive Dialer Knowledge
.Experienced Researcher
. Telco & Cable Company Experience .Experienced in FCC Laws & CPNI Compliance
Experience:
2003-Present
Phone Ware Inc., San Diego CA
Client Manager- Verizon Business Telecom / Director of Training
Work directly with our Vendor Manager and Group Managers at Verizon Telecom to ensure high
productivity from our outbound sales department by managing sales managers and team leads.
Complete and distribute, Daily, Weekly and Monthly sales reports as well as campaign specific
information including any successes or challenges for the week or month. This also includes
S.P.H. Reports at the rep level as well as the campaign level, Daily Run-Rate Reports, CPS (Cost
per Sale) Reports on specific products as well as monthly Performance Review Presentations on
all current campaigns, including High Speed Internet (DSL), Unlimited Calling and Long
Distance Packages, Toll-Free and International Plans. Create daily sales contests to increase unit
sales or to focus on specific, purchase and track all incentives used .Submit Incentive invoicing
for payment. Inform and train all Sales Managers and Team Leads of any new products or
changes in pricing on current products. Developed sales rep training program, put together all
training materials needed. Train and track CPNI compliance training and file signed forms with
my compliance files. Follow up with HR to make sure all reps have completed Background and
Drug Testing, Confirm results are in the employee’s file. Review of Verizon Telecom contracts,
Contract Compliance and Yearly Audit Information and procedures. Review quarterly campaign
goals with Sales Managers and Regional Managers; work with the sales managers to come up
with a plan to hit those goals. Daily management of all items relating to the Verizon account,
compliance, invoicing, and overall sales production. Increased and brought in positive revenue
for Phone Ware Inc. as well as our current and past clients. My team and I helped to generate
over 11 million dollars in revenue for Phone Ware Inc. in 2008 year to date.
2002-2003
Phone Ware Inc., San Diego CA
Sales Manager/ Training Manager

2. Interviewing, hiring and training of employees for Bell South Telecom. Managed a team of 20-30
employees, watched sales per hour, made adjustments to segment lists as needed to generate
higher sales. Ensured that we were having minimal charge backs from prior month’s sales.
Coaching, Monitoring and working with new reps, in order to get their sales up and keep attrition
low. Data Entry for all Bell South Sales including DSL, CCB Packages, and Long Distance Plans.
Reporting to Bell South many times a day to show a snap shot of the daily sales, hours and SPH.
Sales and management of the SBC DSL campaign for the Midwest Region, where my team hit
110% of their projected goal for the first month. I also began doing Win Backs in order to
generate more business for SBC. Sales for Time Warner Cable, including Digital Phone, Digital
Cable, Internet, and HBO/STARS channels. I also worked with customers in order to handle any
questions or complaints in a timely and professional manner.
1998-2002
Great eastern Resort Corp., Virginia Beach VA
Travel Coordinator
Assisted in customer satisfaction, supervised a staff of 8-10 employees, received and processed
credit card information, trained newly hired staff, confirmed customer information, closed sales
that were transferred from the ICP (Initial Contact Person). Arranged for clients to visit and view
the Massanutten Ski Resort Properties for a weekend in order to get them interested in coming to
the resort on a regular basis.
1998-1999
Academy Roofing Company, Norfolk VA
Office Manager
Basic office skills, accurate appointment setting, computing employee timecard information,
answered a six-telephone line phone system, received and processed customer payments,
maintained customer account balance information, assisted in the hiring and training of new
employees. Answered questions and assisted in customer service and customer satisfaction with
employees, customers, vendors.
Education:
Grossmont College, La Mesa CA
Criminal Justice, 2005-2006

3. *References Available Upon Request
* Prior Employment History Also Available Upon Request