Alycia Ernst

Portland, OR United States

Customer Experience Specialist

Real Estate/ Construction / Architecture

I assist customers with their online architectural trim purchases through phone, e-mail, and live web chat. I take an active interest in their project by asking the appropriate questions to insure they are ordering the correct type of product for their desired application. Additionally, I cross sell products that I feel would be of benefit to them in their installation and would help achieve the most attractive results. I am also trained on the installation and finishing of our products, and give advice as it is needed to insure our customers projects are successful. For our novice clientele, I help determine how much product they need, through assessing their linear and/or square footag...