1. Aundray L Johnson Jr
5905 Glenway CT Richmond, VA 23225
(804) 292 - 1390 aundray.johnson@richmondgov.com
Profile
Customer service specialist with expertise in electronics, transportation, and Office production
seeks a position where interpersonal, presentation, and communication skills and experience can
be applied to benefit the customer and the company and provide an opportunity for growth, while
promoting Teamwork.
Work Experience
Office Team- Label room Tech /CSR 11/2015 - Present Richmond, VA
 Assist the citizens of Richmond with account review and maintence for Personal Property and Real Estate
taxes.
 Create issues tickets for multiply purposes for the city of Richmond via RVA one and seeclickfix.com
 Liaison for between citizens and all major departments such as DSS, DPU, DPW, The Mayor office and
etc.
 Fill Packaging Department’s label orders for each packaging line.
 Ensure correct item and count of all labels allocated.
 Document all label allocations and returns.
 Maintain correct label revisions and inventory in the label room.
 Maintain a clean and orderly work area that promotes productivity and safety.
 Match inbound freight with billing.
 Record and work overages,shortages,and refusals.
 Communicate unidentified freight and work to resolution, taking responsibility to investigate and solve
situations involving all OS&D freight.
 Match over and short freight with the proper delivery.
Walgreens- Customer Service Representative 05/2015 – 10/2015 Union, NJ
 Answered customer’s questions, and provide information on procedures or policies.
 Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is
adequate change.
 Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash
registers, or optical price scanners.
 Processed merchandise returns and exchanges.
 Maintained clean and orderly checkout areas.
 Requested information or assistance using paging systems.
 Issued receipts, refunds, credits, or change due to customers.
 Greeted customers entering establishments.
Swiss Post Solutions- Reprographic Assistant 11/2013 - 6/2014 Newark, NJ
 Discussing the job requirements with the customer.
 Working out timescales, costs and the number of copies required.
 Programming instructions into the copying equipment, for instance color saturation.
 Making sure machines have the correct levels of inks, chemicals and toners for each job
 Monitoring the progress of the copying run.
 Quality checking samples.

2.  Finishing copied items, for example trimming, binding and laminating
Excel Staffing (METLIFE) – Mailroom Clerk 03/2013 – 07/2013 Bridgewater, NJ
 Prepared and mailed insurance documents.
 Prepared and completed large quantities of promotional material with the companies advertisement logos (T-
Shirts, Mouse Pads & Posters)
 Handle daily incoming/outgoing mail from UPS, USPS, FEDEX and other outside agencies
 Made hourly mail deliveries with and update stock for all 21 mailrooms on-site.
Superior Staffing (E-Z Pass NY/NJ) - CSR 05/2011 – 02/2013 Staten Island, NY
 Receive inbound calls including transferred sales leads and calls from current and potential customers
 Answer questions about the product details, the company, and issues with account for the customers.
 Assist customers with any technical issues experienced with website and escalate any issues to management
appropriately.
 Perform basic account maintenance activities.
 Meet Quality Assurance Requirements and other key performance metrics.
Best Buy- PCHO Representative 04/2010 – 05/2011 Union, NJ
 Clearly presented live demonstration on all PC, MAC and all related electronic products.
 Advised customers ofall aspects on newPC or MAC purchase relating to networking, repair and accessories.
 Accurately answered customers inquiries to products and services (Geek Squad Protection plans and setup)
Skills
Customer Service Professional with 15 years progressively responsible experience over the phone and face-to-face
client interaction. Proficient in Microsoft Applications (Word, Excel, & PowerPoint). RVAone Certified.
Education
Liberty University Online - Lynchburg, VA BS-Business Management Information Systems 2015 - Present
Canarsie High School - Brooklyn, NY Regents Diploma 2000