Seeking a position in Portland, Oregon.

1. ALYCIA G. ERNST
Portland, OR (661) 565-0271 aernst82@yahoo.com
I am a hands-on employee with ample ambition and experience, who is fully capable in
an office environment. With core beliefs of integrity, hard work, and respect, I am sure
that I would be a great candidate for the position of ____.
I work well under pressure and as part of a team. Able and willing to assist co-workers,
supervisors, and clients in a cooperative and timely manner. Self-motivated with an excellent
record of dependability and reliability.
Skills & Expertise: Typing certificate at 70 wpm ● Multi-line Phones ● 3CX Soft Phone
System ● Microsoft Word/Excel ● Exceptional customer service ● Strong writing skills
Work Experience Wish I Had That, Inc. (2010-2015)
Customer Experience Specialist
Assist customers via phone and e-mail in a professional, efficient manner, while giving
installation and design advice as needed to ensure the success of customer projects.
Process customer orders and wholesale purchase orders with accuracy. Take the needs of
customers into careful consideration when faced with challenges. Work closely with
manufacturers to insure products are in stock and shipped in the advertised time frame.
Diligently follow-up with customers when information is requested. Assist owner with
invoicing and other administrative tasks to ensure our margins remain profitable.
● Developed the idea for a more efficient container management system.
Our web designer took my suggestion and built a database where container information is
linked with our inventory and back orders, so that no back orders are missed. This system
has proved to be an invaluable way for our sales staff to have a better understanding of
our container orders, and has also raised awareness of how much product is coming in,
and how much of it is allocated to back orders. Win for customer's, and win for us.
● Maintained high monthly service scores
By giving each customer my full attention and enthusiasm, while applying my extensive
knowledge of our various product lines, I have been able to instill loyalty and confidence
in each customer I serve.
VARIOUS TEMPORARY AGENCIES (2002 – 2009)
Receptionist / Administrative
In this Clerical Position I handled multi-line phones, filed, data entry, inventory, utilized
Microsoft Office programs for various tasks.
State Farm Insurance (Feb 2006 – Feb 2008)
Auto Dept Forms Clerk

2. Prepared and sorted various time-sensitive documents for mailing and internal
distribution. Assisted auto insurance underwriters with the preparation of policy
cancellation letters. Prioritized daily duties as needed to meet strict deadlines. Ordered
various supplies and policy inserts as needed.
● Implemented a simple but effective system to ensure that all policy letters were signed
by the underwriters in a timely manner. By flagging underwriters policy letter's with the
mailing deadline on the front, less rewrites were necessary, saving time and paper.
● Contributed to high daily output of team, by setting personal goals each day.
Completed all check and balance due collating/prepping by lunch, so I could devote the
second half of the day to assisting the underwriter's with their policy letters.
● Saved company money by recruiting surplus supplies from other departments on
occasion –About $240 annually
Education Bakersfield College, Bakersfield, CA ~
Highland High School, Bakersfield, CA ~ Diploma