1. MENSAN KOFFI YAWO
Castelforbes Sq. Blok E Apt 332 087 698 5651
Dublin 1 mensan_jean@hotail.com
Nationality: Belgian
Strong performing customer service with many years’ experience in diverse environments. Outstanding reputation for keeping
and maintaining excellent customer service standards. Experienced in working with high volume calls and answering intricate
enquiries. A person believes in and embraces change. Enjoys working to targets and meeting new challenges. Receive excellent
customer feedback. Excellent employee relations interested in learning new skills.
Work Experience
May 2015 –
August 2016
Collection Analyst
At Accenture in Dublin, Ireland.
Responsible for credit collections on all accounts by contacting the customer by phone
,e-mail and written correspondence .Preparing and maintaining customer’s monthly
reconciliation schedules. Making decisions with clear authority to write off balances
according to strict guidelines. Working in conjunction with the credit Manager and
assisting the cash specialists as necessary to insure proper application of customer
remittances.
August 2012 –
September
2014
Customer services
At Google Maps, Dublin.
Proactively contacted businesses throughout France to validate Google Maps
information, with daily individual targets and quality requirement of 90%.
Daily communication with clients and various project teams via telephone, e-mail.
Excellent ability to work independently, with a keen eye for detail. Excellent prioritizing
skills and ability to organize time effectively.
August 2010 –
June 2012
Customer services
At Stream global services
Explaining the features and benefits of products and services to customer .Developing
key customer relationships. Daily maintenance of customer account, handling
complaints in live with company guidelines. Giving support to customers via email and
onlinechat. Listeningand helpingcustomers as much as possible to solve their problem
they have discussed. Using electronic databases to bring up customer information.
Exceed target 5%
July 2005 –
November 2009
Call center operative
At INTEL CORPORATION, LEXLIP.
Confirming orders placed by customers via telephone email and internet. Encouraging
customers to buy products and services. Explaining the benefit of company products
and
services top potential customers. Resolving customers’ issues and complaints.
Attempting to retain customer who want to cancel their orders. Excellent
communication and interpersonal skills confident, effective decision maker. Exceed
target performance by 10%.
January 2004 –
June 2005
Call center operative
At IBM BLANCHARDSTOWN.
Help desk: good phone manner, ability to deal with customers and resolve their queries
effectively and efficiently.
Install and update software, configure troubleshot, reach center equipment.
Upgraded and maintained data based energetic enthusiastic team player.
January 2003 –
December 2003
Call center operative
At IMS SWORDS (International Marketing Solutions)
Communicated accurately and clearly in both verbal and written French, dealt with
customers technical and general queries by phone.
Contributed positively toward achievement of performance targets in all aspect of team
activities.
Conducted interactions with customers using persuasion and influencing skills.

2. March 1996 –
July 2002
Customer service
At AYRON METALPROFIL (BELGIUM).
Team player,excellent organization and multi-taskingskills.Orderingand stock control.
Consistently meeting and exceeding targets by 10-15%.Satisfaction of clients and
management, professional telephone manner.Proficient under stress problem solving,
product knowledge, attentive to details.
Education & Qualifications
1992 – 1995 BAC+3 Graduate in new technologies of constructions in Belgium.
1990 – 1992 BAC series D Baccalaureate of Science LOME (TOGO).
1986 – 1992 UNIVERSITY OF BENIN LOME TOGO
Completed 2 years of 3 years diploma in Economics.
Key skills
IT skills Network training (Belgium) January 2000 to August 2000
Upgrade laptops from Windows 95/98, Windows 2000 and NT4, IP networking and protocol,
MS office.
Languages French (Mother tongue)
English (Proficient user)
Interests and Activities
Jogging. Dance . Soccer . Current affairs .Permanent member of Association Interface – Africa (Belgium)
References available on request