1. ANTHONY TUCK
9821 Amarone Way
Sacramento Ca. 95829
916-204-5247
Objective
My goal is to find a new career with the State of California or seek a new career with a company to help me
grow as an individual and provide a stable future.
In my current position I perform a variety of tasks and I would like an opportunity to apply my knowledge
in a new carrier path.
Skills
· Keyboarding speed: 35 wpm
· MS Office Suite
· MS Works
· MS Outlook
· Mobile device technology
· Inbound call handling
Work Experience
March 1, 2005 to current
-Performing inbound and strategic outbound calling with marketing campaigns and
follow up calls and emails with existing business client base.
-Driving new revenue, growth, and renewals, while maintaining and creating new
business accounts, providing account support for billing and account management.
-Ability to provide data usage reports to point of contacts, adding and removing service
features based upon requests.
-Ability to provide first level trouble shooting with activation and set up of new devices
and assisting client end users on setup of new devices and upgraded devices with phone
back up.
-Ability to walk clients through manual activation and provisioning of tablets and device
configuration of jetpacks and usb cards to laptops.
-Activation setup of m2m device solutions with static ip service requests.
-Ability to multi-task in a high level environment.
Education
July 2003-Jan. 2005 Heald College, Rancho Cordova, CA
Degree earned: Associates of an applied science in Business Administration emphasizing Sales &
Marketing
September 2002-June 2003 CRC Sacramento CA
Studied communications media and business marketing
Awards Received
Powerful Answers Winner for Verizon Enterprise Mobile app 2014
Winners Circle 2006-2009 2012-2013
NPS Annual Winner 2010
Pride in Service 2008