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Md. Rabiul Hassan
Address: Md. Mizanur Rahman, Hazi Yaesin Banu School & College
Kalunagar, Hazaribug, Dhaka-1209
Mobile: (+88) 01913 717 069
(Imo, Viber, WhatsApp)
E-mail: milton.rh_011@yahoo.com
Skype: rabiul.hassan
LinkedIn: Md. Rabiul Hassan
Career Objective:
To work in the Supply Chain Department of any fast-growing local large or multinational company with
immense responsibility so that my influential and situational leadership style, knowledge and working
experience of more than 9 years in Operation, Inventory, Logistics, Store, Sourcing, Procurement, import
export and Strategic Business Planning can be solely utilized for the organizational development.
Personal Information:
Date of Birth: 16th
Feb’1981 NID No: 5019 4432 32715
Working Experience:
1. Company Name: EDISON Group
Website: www.edison-bd.com
Designation 1: Regional Commercial In-Charge Duration: From Jan ’14 to till now
Designation 2: Senior Executive Duration: From Nov ’11 to Dec ’13
Department: Commercial & Supply Chain Management
Job Responsibility:
Customer Service:
 CSI & insight based weekly action plan.
 Provide respective CC's development plan & suggestions or requirements after addressing key
challenges.
 Proactive communication with long awaited/dissatisfied Customer (arrange gift/FOC/Discount
item/Back up HS) if/where needed.
 Maintain & Update Automation Equipment Database of respective CC.
 Treat segmented Customer (Corporate & Smart Phone User) from respective CC as per plan.
 Ensure relationship building with channel partners of respective CC's area
Operational Excellence:
 Maintain and ensure on time bill submission (Dealer Convenience, Holiday, Medical, OT, S Level,
Petty Cash, etc) & Error free report on HRS, ERP, HELP Desk, etc.
 Practice TAT analysis on regular basis and share with respective line manager and CC support.
 Ensure error free reporting within defined timeline.
 Assign dedicated team member to update service interruption report on daily basis.
 Implement different initiative as instructed in the execution and Idea/Knowledge sharing
Process Improvement
 Check and follow up CC dash board and take action plan to mitigate ongoing challenges’
 Ensure ERP Operation/Necessary ERP input as per central plan and guidelines
Employee Engagement:
 Ensure quarterly evaluation of all employee of respective CC
 Arrange weekly and monthly coordination meeting with representative from all concerned units
within CC.

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 Ensure Operational Feedback from respective CC employees.
 Implement different employee initiative as per central plan and guidelines.
 Work as local interface for Admin
Compliance:
 Ensure NWR sales amount VS daily NWR delivery.
 Implement compliant Cash Flow Management at respective CC.
 Ensure security & safety of respective CC premise.
 Maintain and update Fixed Asset Register as per guidelines.
 CC wise risk are identification as per audit checklists.
 TOP 3 (minimum) risk areas need to be resolved as per audit checklists
Reporting:
 Sharing suggestions for improving employee and customer satisfaction, feedback on overall
activities – quarterly.
 Maintain and ensure error free weekly & monthly reports & share findings & development scope.
 Adhoc reporting as per management requirement ( As & when required )
Material Management (Inventory Management):
 Update stock status of SP & SWAP handsets.
 To ensure SCM about the spare pending.
 Issue parts to the engineers as per requirement and receive faulty the same.
 Planning and forecasting for Spare parts & Monthly Stock (Inventory) Reconciliation.
Achievement:
 Implement SLA and SOP & Operations Manual.
 Ensured "No major Audit findings" of respective CC.
 Maintained error free & quality reporting within predefined timeline from respective CC.
 Ensured exchange handset return within 30 days if undelivered or disagreement from customer
& Instant faulty return on going to receive spare parts from SWH
 Ensured 100% packaging of faulty spare as per provided guideline (usage of ESD bag/Bubble
bag/single bubble bag for individual item) & Follow up of PCBA & DISPLAY non-conformity as
per non-technical view
 Acquire award as best Commercial of Commercial and procurement Department for the year 2013
2. Company Name: Fakir Apparels Ltd-Fakir Group of Companies
Website: www.fakirapparels.com
Designation 1: Commercial officer Duration: From Sep’09 to Oct’11
Job Responsibility:
 To ensure preliminary process of Export/Import documents for customs and preparation of
original shipping documents for urgent shipment.
 Timely and efficient handling of all activities to clearance of imported materials from
seaport/airport also ensures logistics support.
 To ensure timely opening of LC and all bank activities are done on time and knowledge on
Insurance, C&F and seaport/airport activities, EPB etc.
 All types of local procurements as per company demand & payment schedule, Implementing
Supply Chain policies and procedures and Price negotiations with different suppliers
 Prepare purchase order and forward to the suppliers, Prepare payment list and ensure to make
payment in due time and Keep relations with different vendors to ensure purchase of the product
in time and cost effective way
Achievement:
 Worked with H&M, Puma and GAP and ensured export in 52 countries, bringing export
permission & accomplished with all banking and commercial communication for the purpose.

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3. Company Name: Pacific Bangladesh Telecom Limited (Citycell)
Designation 1: Executive-Operation Duration: From Jan’07 to August’09
Department: Consumer Business Division
Job Responsibility:
 Monitor staff (DOM/POS) productivity, supervise & aligning their work procedures & facilitating
process development.
 Relationship management with the existing dealers/ POS owners to retain long time.
 Build-up excellent trade relations with different business partners like POS/DOM etc.
 Help to Implement Company Sales & Marketing program in the field level.
 Developing customer service procedures, policies and standards for individual department (CCP).
 Daily Report to the Concern persons of the Different Division for the overall performance and
activities of the department.
 Act as the customer’s main point of contact to ensure that their queries, problems or issues are
dealt with appropriately when work in Front Office Operations (FOO).
 Make sure that customer’s information’s is maintained accurately in the customer’s database.
 Carry out additional tasks and responsibilities deemed necessary by the supervisor
Achievement:
 Worked as a coordinator in my region, organizing different events, communicating with dealers
Academic Qualification:
 MBA in HRM from Daffodil International University in ’09 with a CGPA of 3.01 out of 4
 B.Sc. in Mathematics from National University in 2005 with 2nd
Class
Training:
 Training on “Modern Computer Application in Business” organized by Pacific Bangladesh
Telecom Limited (Citycell)
 01 day training on “Leadership, Positive Attitude, Teamwork, Effective Communication” from
DonSumdany Facilitation & Consultancy organized by EDISON Group
 01 day training on “Nine to Five Excellence with Advanced Excel” organized by Corporate Ask
Soft Skill: Teamwork, convincing, inspiring, influencing, negotiation, leadership skill.
Computer Skill: Sound in Microsoft word, excel, Microsoft project & power point presentation.
Language: Fluent in Bangla and English
References:
1. Raghib Rauf Chowdhury, Barrister at Law (Lincoln’s Inn), Legal Solutions.
Mobile No: (+88) 01711 350 472 Email: legalsolutionsbd@gmail.com
2. Md. Khairul Basher, FAVP,CRM Division, Bank Asia Ltd.
Mobile No: (+88) 01712 994 226 Email: khairulbasher@gmail.com
“I CERTIFY THAT ALL INFORMATION STATED IN THIS RESUME IS TRUE AND COMPLETE TO THE BEST OF
MY KNOWLEDGE, I AUTHORIZE THE RECEIVER OF THIS RESUME TO VERIFY THE INFORMATION
PROVIDED IN THIS RESUME”
Yours Truly,
Md. Rabiul Hassan