1. Waleed Mohamed Eldin Gamal
Mobile # 0097150-3509630
Visa Status: UAE Residence/Employment Visa
E-mail Address: waleed_nour17@yahoo.com
OBJECTIVE:
To be an active part of an organization where I could share and develop my
knowledge and skills, at the same time, be one of its personnel who will contribute and be
responsible for the further progress of the company.
CAREER PROFILE:
A highly driven employee with initiative and commitment, self-motivated, goal-
oriented, accustomed to a fast-paced working environment. A people and service-oriented
individual who understand the importance of customer satisfaction and customer service
having the ability to communicate with different kinds of people.
QUALIFICATION:
• Graduate of Bachelor of Commerce (Cairo University, Egypt)
SKILLS:
• More than 12 years working experience in sales and customer service industry
• Computer Literate
• Fluency in Arabic and English language
• Highly develop interpersonal and communication skills
• Target-oriented, highly motivated and proven sales track record
• Aptitude to learn about new products
• Good selling and marketing skills and excellent customer service skills
WORK EXPERIENCES:
May2012- Till Date Universal Trading Company-Home Appliances Division
Designation: Assistant Manager Sales - Al Ain Branch UAE
Responsibility:
1. Responsible for dealer, government, showroom, & projects in Al Ain Branch.
2. Handling sales team which consists of 6 executives efficiently.

2. 3. Develop associates ability to effectively handle customer service issue.
Develop selling team by delegating responsibilities and tasks.
4. Provide associate feedback on performance strengths and areas of development.
5. Strategize and manage sale setup.
6. Identify merchandise issues and opportunities based on selling and customer
feedback.
7. To achieve the target for the branch which is set by the management?
Outdoor Sales Executive
Betterlife Appliances and Accessories, Essa Saleh Al Gurg Group. Dubai UAE
(2005 – Present)
• Job Description:
•
• Handling Key Accounts working with hypermarkets / supermarkets /
dealer / outlets in the matter of display and sales.
- Ensuring comprehensive product knowledge and features at all times.
- Providing neat, accurate, and complete documentation required for each product
sold.
- Achieving and or exceeding assigned sales targets, quotas, and service
performance standards.
- Coordinate direct to the dealers and asking their needs and guiding them to the
appropriate service points.
- Making suggestions and recommendations to the dealers and advising them of the
products benefits.
- Dealing with dealers and making suggestions to increase the sales of the product.
- Seeking for the future clients who will benefits our company
- Attending monthly or weekly sales meeting, making daily reports and reporting
to the Sales Manager for the sales record.
Showroom In charge
Ahmed Bahgat Group (S.A.E)
(2000 – 2004)
Job Description:
- Attending inbound and outbound calls through phone.
- Provide pertinent information to the specific customer needs.
- Guide customers to the appropriate service points.
- Responsible for attending client inquiries about services, promo, and sales of the
company.
- Handling customers request such as product inquiry, comments, and
suggestions.
- Monitor and update reports from the center on a daily basis.
- Informing the customer about the current or latest model units of appliances,
terms, and payments that the company is offering.

3. - Staffing the model units for clients, attending phone inquiries, saturation drives,
and problem solving and providing the clients detailed information on current
and upcoming promotion or services.
- Processing service requests and modifications.
- Attends weekly sales meeting and reporting current status of clients.
- Monitoring and scheduling for sales staff.
Sales Executive
Rady and Sons Jewelry Showroom
( 1994 - 1999 )
Job Description:
- Selling the product in informative way, which is beneficial to target customers.
- Making suggestive selling to customers
- Entertain customers, asking their needs and guiding them to the appropriate
service points.
- Making suggestions and recommendations to the customers and advising them of
the products benefits.
- Act as a merchandiser, visualizing and designating products into proper place
which can be easily visible and accessible to the customers.
- Maintaining the cleanliness and orderliness of the store, making sure that the
company standard is met at all times.
TRAINING EXPERIENCES:
Customer Satisfactions
Betterlife Main Office, Dubai UAE
Unique Selling Points
Betterlife Main Office, Dubai UAE
Sales Team Management Training
Ahmed Bahgat Main Office, Cairo Egypt
SEMINARS ATTENDED:
Handling Customer Complaints Seminar
Ramses Hilton Cairo Egypt
Sales and Marketing Seminar
Ramses Hilton Cairo Egypt
PERSONAL DATA:

4. Birth Date : April 2, 1971
Status : Married
Birthplace : Cairo, Egypt
Religion : Muslim
Driving Licenses : Valid UAE and Egypt Driving Licenses
Military Status : Exempted