1. Ra'Shawn Molde
Premium Saves Team Representative
Albuquerque, NM 87114
Ramolde@hotmail.com - 505-410-6806
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Premium Saves Team Representative
Sitel/Directv Campaign - Albuquerque, NM - May 2015 to August 2015
Responsibilities
-Follow all call center procedures
-Persuading customers to buy or not cancel their hbo, cinema, showtime, and starz premium channels.
-Place equipment orders for new receivers.
-Adjust any customer's Directv acct, accept online or over the phone credit card payments, and set up new
Directv accounts.
Accomplishments
While I was at this job I learned how to appeal to customer's interests and match up their interests with suitable
programming packages, became number #5 sales rep my first week on the sales floor straight out of training,
and I learned how to deescalate situations with unsatisfied customers.
Overnight Front Desk Associate
Planet Fitness - Albuquerque, NM - January 2015 to May 2015
Responsibilities
-upload club stats to google docs
-create excel spreadsheets to organize data -open, close, and count cash register.
-email club stats to regional manager daily
-sign up guests for memberships
Accomplishments
While I have been at this job I have learned how to perform in an office setting, and I have learned to be
comfortable with more diverse groups of people.
Skills Used
Microsoft word proficiency, Microsoft excel proficiency, email sending, customer service, cash handling,
unsupervised work.
On-line order Associate
K-Mart - September 2014 to December 2014
Responsibilities
Print, locate, process, package, label, and ship orders placed onine.
Layaway Department cashier
Assist customers with any questions and concerns
Inventory

2. 11B Infantryman
U.S. Army - Schofield Barracks, HI - May 2013 to May 2014
Responsibilities
Perform as a member of a fire team during drills and combat
Aid in the mobilization of vehicles, troops and weaponry
Assist in reconnaissance missions
Process prisoners of war and captured documents
Use, maintain and store combat weapons (e.g., rifles, machine guns, antitank mines, etc.)
EDUCATION
Trade Certificate of Completion in Computer Technician
Guthrie Job Corps Center - Guthrie, OK
2016 to 2016
Certificate of Trade Completion in Office Administration
Albuquerque Job Corps Center - Albuquerque, NM
2013 to 2013
SKILLS
customer service (5 years)
CERTIFICATIONS
IC3 Certification
March 2016 to Present
IC3 Global Standard 3 (GS3) exams cover a broad range of computing knowledge and skills that validate
competency in three key areas: Computing Fundamentals, Living Online, and Key Applications. Individuals
seeking IC3 Digital Literacy certification are required to take and pass all three IC3 exams.
TestOut Pc Pro Certification
May 2016 to Present
The TestOut PC Pro Certification is a true 100% performance-based certification—a certification that measure
not just what you know, but what you can do. The TestOut PC Pro Certification measures the following topics:
•System Components
•Peripheral Devices
•Storage
•Networking
•Printing
•Mobile devices
•Windows System Management
•System Implementation
•File Management
•Security
•Trouble Shooting

3. ADDITIONAL INFORMATION
SKILLS
Customer Service, Retail, Military, Weapons, Attention to detail, Security, MS Word, Excel, Powerpoint, Call
Center
Areas of Expertise
• Inventory control
• MS Windows proficient
• Fast learner
• Courteous demeanor
• Energetic work attitude
• Active listening skills
• Excellent people skills
• Adapt to diverse groups