1. Alaa Mahmoud EL BAZ
BASIC INFO
Objective
To whole-heartedlyuse my knowledge, skills & experiencetocontributeto
the overall growth and development of your reputed organization
DATE OF BIRTH:
MILITARY STATUS:
EMAIL :
MOBILE :
HOME :
April, 15, 1986
Exempt
alaa.albas2000@gmail.com
202-01000658327
202 – 24827187
EDUCATION INFO
2002
2008
HIGH SCHOOL DEGREE
Al Galla LanguageSchool – Cairo – Egypt
BCH.OF COMMERCE DEGREE
Facultyof Commerce-Ain ShamsUniversityCairo - Egypt
personal SKILLS
1) COURSE.
a) ENGLISH CONVERSATION
b) ICDL
2) SOFT SKILLS
a) SOFT SKILLS IN VODAFONE &RAYA
b) CUSTOMER MANIA &CUSTOMER MANIA PLUS.
language SKILLS
1. ARABIC MOTHER TONGUE
2. ENGLISH EXCELLENT WRITTEN AND READING
2. Work experience
Monitored the daily operational processes and assured efficiency in their
implementation
Organization of business rules between the sales department and Other
departments
Interdepartmental coordination
Maintained records of exceptional good / bad performances, individually for all
the employees and submitted the data to the manager
Ensuring high standards of customer service are maintained;
Implementing, and instilling in their teams, company policies, procedures, ethics,
etc;
Handling customer complaints and queries;
Front desk supervisor & sales 2014 _ 2015
Smart gym
Pc-link
Technical Sales Executive 2015 _ current
In depth understanding in IT related fields [Hardware, software] selling IT
products and services.
Strong Knowledge of IT Services/Products and excellent understanding of IT
infrastructure sales, Security, mainframe services , Networking and many IT
Services.
Maintain a targeted understanding of customers’ business showing the ability
to establish customer needs, buying cycles, and creating strong relationships to
effectively drive sales and repeat business.
Meet or exceed annual sales revenue and gross margin goals as defined by
management.
Managing a portfolio of accounts
3. Etisalat emirates
Agent in information guide 2013 _ 2014
support customer with info like number (hotels – companies –restaurants
personal) for Emiratis and foreigners.
Support and provide superior service via phones, e-mails and faxes as a
receiver and caller.
Use an effective approach to handle special telephone tasks like call transfers,
taking messages, call
Apply the proper telephone etiquette to satisfy various customer situations.
Display Time flexibility towards shifts as per work floor requirements.
Vodafone
Senior Agent 2011 _ 2013
Support Ad Provide Superior Service Via Phones, E-Mails And Faxes As A
Receiver And Caller.
Use An Effective Approach ToHandle Special Telephone Tasks Like Call
Transfers, Taking Messages, Call Backs, Holds, Interruptions, And
Unintentional Disconnects.
Effectively Deal With Job Stress, Angry Callers, And Upset Customers.
Use The Most Appropriate Way To Communicate With Different Behavior
Types On The Telephone.
Apply The Elements Of Building Positive Rapport With Different Types Of
Customers Over The Phone.
Apply The Proper Telephone Etiquette ToSatisfy Various Customer Situations.
Apply Appropriate Actions To Effectively Control A Telephone Call.
Identify Voice Skills And How To Enhance A Good Telephone Presentation.
Meets Commitments ToCustomers.
Display Time Flexibility Towards Shifts As Per Work Floor Requirements.
Other Duties As Assigned.
4. references
TO BE FURNISHED UPON REQUEST
makka jewellery
Assistant sales manager 2008 _ 2011
Acting as the conduit between senior management and staff, a team
leader is responsible for managing a group of people and will spend
time delegating tasks, negotiating workloads, assessing performance
and reporting on developments
Understand what the buyer wants & Use psychology to engage the
buyer
Set up sales plan in order to archive sales target required by the
company. Detailing sales action plan to ensure that the target
will be achieved on a monthly, quarterly and annual basis.
Support, motivate staff member to achieve individual and team