1. MOHAMED ALI ABDOU
Address: 5 Kamal Abd El-Aziz St. El-Maadi – Cairo
Mob: (202)01127163959 Mob: (202) 01225508408
Email: mody_12938@ Yahoo.com & mody12938@ Gmail.com
Starbucks Store Manager / Barista Trainer / Coffee Master /
Retail Management Trainer / MCM Trainer /
M.H.Alshaya Import Co.
Overview
- Willing to react and accept major responsibility.
- Self motivated and self confident.
- Work under pressure and team work oriented.
- Capable of identifying and developing high quality team members.
- Extensive leadership, decision making, planning & organizing and relationship building
skills.
- Administrative skills.
- Sales and service skills.
- Develops and executes all aspects of retail basics
- Working at pace within a closed environment.
- Strong team motivator.
- Ensure that all employees are fully trained and developed to a required standard
- Strong organizational and problem solving skills.
- Establishes & communicates customer goals and targets while ensuring the highest quality
service and results for customers
- Proven track record of controlling costs.
- Ability to lead a team to achieve goals.
- Possess understanding of the tactics required to drive top line sales.
- A passion of delivering exceptional customer experiences and strong understanding of
customer needs.
- Handles petty cash and maintain cash records and prepares petty cash reimbursements
summary.
- Prepares all related staffs overtime. Checking daily emails and action to be taken if required.
- Responsible in checking Daily Sales Summary Report and rectifying any discrepancies.
- Ensure that the store meet highly level standard.
- Ensuring eye catching effective displays are maintained within the Store
- All new promotional activity requiring changes to display should be carefully planned and
coordinated to ensure minimum amount of disruption
- Ensuring the stock availability
- Review and respond on internal store Audit reports and implement necessary corrective
2. action required
Career History:
- MacDonald's Egypt from May 2002 Till July 2004.
Job Title: Crew
Responsibility: Achieving my daily target of (Cash , Products & Customer Service)
- Cilantro Café starting from August 2004 till end of August 2006.
Job Title: Water for 6 months then Shift supper visor
Responsibility: Achieving my daily target of (Cash, Products, Make sure the store standards
is implemented in the display, ordering ,customer service, mark out, expirations )
- Starbucks Coffee from Jan 2007 up to now.
Job Title: Barista, Sift Supper Visor, Assistant Store Manager, Store Manager.
Responsibility:
Customer Service
- Establishes & communicates customer goals and targets while ensuring the highest quality
service and results for customers
- A passion of delivering exceptional customer experiences and strong understanding of
customer needs.
- articulates a strong understanding of customers’ needs and does significantly more than
required
- Acts as a role model for all employees by focusing business strategy on providing exceptional
service and improving customer satisfaction
- Ensures that all elements of ‘Customer Service’ are at the forefront of store team and
constantly strives to improve
Store Standards & Displays
- Ensure that all implementation at store level is completed to agreed high standards
- Ensuring eye catching effective displays are maintained within the Store
- All new promotional activity requiring changes to display should be carefully planned and
coordinated to ensure minimum amount of disruption
- always maintain the brand integrity through corporate display standards and responsible for
ensuring the display reflects and supports the product suitability for the promotional calendar
- Follows Brand specific Visual Merchandising standards
- Provides an up to date, consistently changing store visual display within brand specific
guidelines
- Arranges merchandise, signage, fixtures
Stock Availability
- To ensure the availability and security of stock in the store through the implementation of
agreed delivery plans and by following company procedures relating to stock movement
- Check the daily delivery (Quantity, Quality, Expiry & Temperature)
- Prepare the delivery ordering
3. - Follow up with the ware house in the stock availability to make correct planning and ordering
- Maintain of the product variety / quality and ordering levels
- providing feedback about the products quality where necessary
- Make spot check and inventory on the products quantity in (Daily, Weekly& Monthly) basis
- Minimize the write off items and monitoring the stock loss & damaging
Administration
- Improve operational cost effectiveness by ensuring the best deployment of material
- Handles petty cash and maintain cash records and prepares petty cash reimbursements
summary
- Prepares all related staffs overtime. Checking daily emails and action to be taken if required.
- Checking Daily Sales Summary Report and rectifying any discrepancies.
- Review and respond on internal store Audit reports and implement necessary corrective
action required
- Manages the annual sales, headcount and expenses to ensure the store performance is within
approved budgets.
Computer Skill:
- Very Good Knowledge in using Computer programs (Windows, Word, Excel, and Internet).
CERTIFICATES
- Starbucks Barista Training Program
- In store Learning Coach
- Coffee Master
- Shift Super Visor Training Program
- Shift Super Visor Work Shop
- Employ of the month
- The highest Coffee Beans Sales
- Starbucks Mug Award
- Customer care class
- Retail Management Training
- PIAT (Put It All Together) Program
- Grow With Us Program
- MCM Program
Languages:
- Arabic : Mother Tongue
- English : Very Good (Reading, Writing & speaking)
